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“Super nice and welcoming employees!” 4 of 5 stars
Review of Clarion Inn Dayton Airport

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Clarion Inn Dayton Airport
3.0 of 5 Hotel   |   10 Rockridge Rd., St. Rt. 48 & I-70, Englewood, OH 45322 (Formerly Holiday Inn Dayton Northwest)   |  
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Ranked #3 of 4 Hotels in Englewood
Minneapolis, Minnesota
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
“Super nice and welcoming employees!”
4 of 5 stars Reviewed August 18, 2013

We stayed here on our way to Baltimore. The rooms are not updated, but they are working on it. Our room was okay but we loved the employees! The people at the front desk were so welcoming after our long drive! It was so nice to see people that cared about their customers!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMcDonaldGM, General Manager at Clarion Inn Dayton Airport, responded to this review, August 21, 2013
Dear Traveler A,

Thank you for taking time to give our hotel a review. As you noticed when you were here we are undergoing renovations. We hope to have half our rooms completed by mid November and the other half by May of 2014. I am very pleased that you found our staff to welcoming and pleasant. I do take pride in our customer service and we strive to leave an impression on all our guest as they did for you. Thank you again for your comments, I will pass them along to the staff.

Sincerely,
Tim McDonald
General Manager
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100 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Craig, Colorado
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 11, 2013

I checked into the Holiday Inn Dayton Northwest August 3rd 2013. What a letdown, the hall carpets were torn and worn out, the room carpet was worn out and dirty, the bathroom floor was sticky and showed signs of long term neglect.
I stayed in this hotel 5 years ago and it doesn't look like it has had any serious maintenance or upgrading since then. The refrigerator in the room was turned off and didn't get cold for a couple of hours.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMcDonaldGM, General Manager at Clarion Inn Dayton Airport, responded to this review, August 15, 2013
Dear Gar W

Thank you for taking time to share your thoughts about our hotel. I am sorry your stay was less than satisfactory. It is my goal all guest have a great stay with us and we fell short of that. We are in the midst of renovating and I can happily say the hall way carpets are part of the renovation along with the guest bathrooms and many other things. As for the refridgerator, part of our committment to be Green is to not use up energy by having them run constantly. I am sorry for any inconvenience this caused you.

Tim McDonald
General Manager
Holiday Inn NW
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Owensburg, IN
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed August 2, 2013

Hotel is very easy to find. Right off the interstate. Booked the room online, and when I checked in, everything was fine. Went to my, turn around and walked back out. I had booked a king Leisure, Non-smoking. Walked into a double room. Went back down stairs and spoke with the staff. They advised me that they did not have anymore King, non-smoking rooms available. I got a free upgrade to a Jacuzzi suite. Staff was very professional and curtious.. Was satisfied with the room upgrade. Bed was comfy and shower had plenty of water pressure. All in All was a good stay.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMcDonaldGM, General Manager at Clarion Inn Dayton Airport, responded to this review, August 6, 2013
Thank you for taking time to write us a review. I apologize about the room confusion but am happy you were able to get a free upgrade to one of our jacuzzi rooms. Unfortunately, when a room is booked online through a third party we don't always see the details of the booking until time of arrival if at all. I am glad that staff was good and accomodating and you found your room comfortable. Thank you again for your comments.

Tim McDonald
General Manager
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Top Contributor
420 reviews 420 reviews
166 hotel reviews
Reviews in 159 cities Reviews in 159 cities
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed July 22, 2013 via mobile

By the reviews, I was concern to stay in this hotel, but figured one night was not going to be that bad.

The rooms are definitely dated, I had to be a towel over the chair to sit down because it was really worn out and dirty.

Typically the pillows are soft and firm, all if my pillows were firm. My back hurt in the morning.
I found a bug close to the phone.

The one thing that upset me the most was the fact that two housekeeping staff were talking in the hallway. They apparently were not close to each other because the female kept yelling at the male. They were discussing some personal staff and how many rooms they had. Around 8:59am they stopped, but the vacuum replaced them!!!

The people at the front desk were nice.
The hotel was one restaurant onsite. Perkins and other chili place were within walking distance but there is not much else except for other hotel and motels.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMcDonaldGM, General Manager at Clarion Inn Dayton Airport, responded to this review, August 6, 2013
Dear CecilbelB,
Thank you for taking time to give us a review. I am sorry your stay with us fell short of your expectations. It is my goal that all guest have an excellent experience with us. I take all reviews seriously and will address the noise issues with housekeeping. I am glad you liked the restuarant. We get many compliments on our food quality and price value. Thank you again for your comments.

Tim McDonald
General Manager
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Top Contributor
113 reviews 113 reviews
14 hotel reviews
Reviews in 52 cities Reviews in 52 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 15, 2013

I had a 1am arrival at the Dayton airport. When I called the front desk to ask about the shuttle to the hotel, I was told to call when I arrived. When I called from the airport, I was told the shuttle was already waiting outside for me. The driver was friendly and welcoming- had my name and was ready for me.
The hotel was 11 minutes away, and the desk staff was also welcoming and waiting for me.

The room was clean and comfortable, a continental breakfast minimal but the coffee was good.

Although I read other reviews about the hotel being run down, the lobby, first floor corridor and my room were not Maybe they have been renovated by now.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMcDonaldGM, General Manager at Clarion Inn Dayton Airport, responded to this review, July 17, 2013
Dear sbrecken1,

Thank you for taking time to write us a review. I am pleased to read your stay with us was a great experience. We strive to have the best customer service in the industry and when all our departments work like they did with you then we accomplish our goal. We are still doing renovations and will make it an even better place for our guest. Thank you again for your comments.

Tim McDonald
General manager
Holiday Inn NW
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Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed July 14, 2013

I did not choose the Holiday Inn, but had to stay because of a cancelled flight and this was the comp hotel. The hotel is supposedly being renovated. This is no excuse for some of the shortcomings. The non-smoking room had a funny smell which meant I had to leave the air conditioning unit on and this was extremely noisy waking me during the night. The staff though was uniformly pleasant and helpful. Skip coffee at breakfast - worst ever!

Room Tip: If you have to stay here, don't stay on the second floor which has the noise of the parking lot...
See more room tips
  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMcDonaldGM, General Manager at Clarion Inn Dayton Airport, responded to this review, July 17, 2013
Dear Donna C

Thank you for your candid review. I am sorry you did not have a great stay with us. I take all comments serious and follow up with the appropriate departments. The hotel is being renovated. We just completed a new roof, the pool and its surroundings have been redone. We completed the new business center and will be starting on the hallways and guest room doors next. I will check on the funny smell and the noisey A/C unit and act accordingly. I am glad to read that our staff was pleasant and helpful. We strive for perfection with customer service. My apologies about the coffee. I hope you will give us another chance someday, come see me, I will get you a fresh cup of coffee. Thank you again for your review.

Tim McDonald
General Manager
Holiday Inn NW
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Dallas, Texas
Top Contributor
66 reviews 66 reviews
65 hotel reviews
Reviews in 37 cities Reviews in 37 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed July 10, 2013

Visited this hotel and the staff was wonderful. The location of this hotel is great near both interstates 70 and 75. The bar area is great with a person name "Fox" and he displays the best in customer service and service. The housekeeping staff was attentive and respect my need of rest and relaxation due to my extensive travel. The hotel was dated but mostly quiet and my check in was great with a new employee that shows the skills of a check in expert.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimMcDonaldGM, General Manager at Clarion Inn Dayton Airport, responded to this review, July 12, 2013
WorldTraveler19999,

Thank you for taking time to review our hotel. I appreciate when my guest share their experience with me. I am glad you had a great experience and that Fox serviced you well. We take pride in our customer service and always put the guest first. Thank you again for your review.

Tim McDonald
General Manager
Holiday Inn NW
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn Dayton Airport

Address: 10 Rockridge Rd., St. Rt. 48 & I-70, Englewood, OH 45322 (Formerly Holiday Inn Dayton Northwest)
Phone Number:
Location: United States > Ohio > Englewood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Englewood
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn Dayton Airport 3*
Number of rooms: 148
Official Description (provided by the hotel):
Home to flight inventors, Wilbur & Orville Wright, discover the Birthplace of Aviation in a city where you will find much to explore! The sky is the limit at the National Aviation Hall of Fame, honoring innovators of flight. Take a history lesson at the National Museum of the United States Air Force, the oldest & largest military aviation museum in the world. View contemporary art exhibitions at the Dayton Visual Arts Center or stroll through the Dayton Art Institute for an assortment of collections & special exhibits. Other great things to do & see while in Dayton include The Schuster Performing Arts Center, the crown jewel for performing arts, The Greene shopping outside mall & the Dayton Dragons to enjoy Americas favorite past time. Wait--there is more to your visit to Dayton a great place to stay at the Clarion Inn - Dayton Airport! The Clarion Inn - Dayton Airport Englewood sits near the Cross Roads of America. Getting here is easy by land or air with Dayton International Airport (DAY) only 3 miles from the hotel & I-70 & I-75. Located in the northern suburb of Englewood our Clarion Inn is only minutes away from downtown Dayton; also conveniently located to other regional metro centers of Cincinnati, Columbus & Indianapolis. We look forward to seeing you at the Clarion Inn Dayton Airport Englewood! ... more   less 
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Also Known As:
Holiday Inn Dayton Northwest Hotel Englewood
Holiday Inn Englewood
Englewood Holiday Inn
Clarion Inn Dayton Airport Englewood, Ohio

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