I stayed here during parent orientation at Oberlin. It was a nice room...no complaints there. On the second evening I was a guest, the lock on my door malfunctioned. I went out to the hall to buy a bottle of water and the the key would not work when I tried to reenter. First I thought that it was just the card key and went to the desk to get another. That did not work either. They then thought it was the battery in the door, but I was told that there was no one there who knew how to fix it. The maintenance man was in the hospital and there was no one there who knew what to do. I was locked out without even my phone or car keys. I missed the evening program at Oberlin while waiting for another maintenance worker to come to the hotel to try and get the door opened. I could go on about the lengthy wait or the comedy of errors which ensued, but I did eventually get back in the room. When I asked how do I get back in if I leave, the front desk worker told me she would "tape the door" so it stays open. I said that that would mean that my room was to be left unlocked. She said that no one would know. Great. All I need is to be robbed on top of this. The front desk personnel kept telling me that it was not their fault and was very put out that they had to deal with the situation. She did offer $10 off the room, which I told her was poor compensation. I did end up getting half off the price, but after missing the concert and having to stand around for an hour and a half felt that the entire night should have been free. The fact that there was no one in the hotel who could deal with a door on a night that the hotel was full seems ridiculous. I understand the maintenance person was gone, but there should be a contingency plan. Maybe train the front desk so that they can get in if no one is on maintenance duty. I think that hoping a battery doesn't go dead in any of the guest rooms is not a plan. Just to add to it, the front desk personnel the next morning when I was checking out was laughing about it. It was not funny to me at all.
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