I have stayed at much worse properties, but there were so many minor problems with this property I had to give it 2 stars. Let's start with the good points: the lobby, the restaurant, and the friendly staff. Now let's move to the elevator (that I got stuck on twice). When I was finally able to get off the elevator to tell an employee standing at the front desk (not behind it), he seemed to really care less but did say he would call maintenance, and "to just use the other elevator". The room: to my amazement there was a sleep number bed...that did not work completely. I like my bed soft so I tried to set both sides of the king size bed to soft, but only half worked. So half of the night I slept on a cloud but when I rolled over to the other side of the bed, I slept on plywood. The heating/air system: the fan setting did not work all the time. When he came on it was so loud that it woke me up during the night. The next night I decided to leave it on "Auto" and it never shut off, so I soaked the bed with sweat by the morning. The bathroom: the tub was filthy. It did not appear to have been deeply cleaned in years (hair and ground-in dirt). The pillowcases had stains; the window in the room was cracked; and the wireless was the worst than dial-up. Lastly, when I returned to my room, someone, I assume the housekeeper, left the deadbolt open so that my room was open for anyone to walk into at any point. At that point, I decided to pack my bags and leave. Oh, another last thing: it snowed the week that I was there and no one removed the snow at the entrance to the building until the day I left. So no salt, shovel, etc used on the entrance, sidewalk, parking lot, for 4 days. Talk about a hazard.
But again the staff was very friendly, the lobby nicely decorated, and the restaurant served good food.
- Also Known As:
- Radisson Hotel And Suites Cleveland- Eastlake
- Radisson Eastlake
- Eastlake Radisson
- Radisson Hotel & Suites Cleveland- Eastlake Ohio
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