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“Towel shortage ” 3 of 5 stars
Review of Crowne Plaza Hotel Columbus - Dublin

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Crowne Plaza Hotel Columbus - Dublin
3.0 of 5 Hotel   |   600 Metro Place North, Dublin, OH 43017   |  
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Ranked #16 of 21 Hotels in Dublin
Rochester, New York
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
“Towel shortage ”
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel for a nearby soccer tournament. Our room had 2 queen size beds that were firm. The room was clean. There were 4 of us, but only had 3 towels. Not that bad of a problem. But when we came back on our second day ( we stayed Fri-Sun) we had no towels or soap. The towel problem was rectified by a phone call to housekeeping.

The pool area was nice. With the amount of kids at the hotel for the tournament, they could not keep up with the towel demand.

Stayed April 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, General Manager at Crowne Plaza Hotel Columbus - Dublin, responded to this review, 5 days ago
Dear Guest,

Thank you for taking the time to post a review of your experience at the hotel. We are pleased to know that you enjoyed your stay with us and that you found our hotel to be clean and well updated. We did just complete a 6 million dollar renovation that we are very proud of.

We also take great pride in our ability to provide excellent service at the Front Desk, so it is great to hear that you had a seamless check in.

I am sorry to hear however that you experienced a shortage of towels during your stay. As you noted it was a busy group soccer week which can greatly increase the number of guests we have in the hotel. I can assure you however that we have already taken steps to alleviate this challenge in the future.

Again, thank you for your feedback and we look forward to welcoming you back to the hotel during your next visit to the Dublin area!

Best regards,

Jennifer
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31 reviews from our community

Traveler rating
    8
    13
    7
    3
    0
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8
7
Solo
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9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Pittsburgh, Pennsylvania
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a family soccer tournament. The hotel is clean and nicely updated. Check in was seamless, with great management. The fitness room is great for cardio. If you require more of a workout there is a full gym next door. Indoor pool area was great for the kids.

Stayed April 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, General Manager at Crowne Plaza Hotel Columbus - Dublin, responded to this review, 5 days ago
Dear Guest

Thank you for sharing your positive experience at the hotel. We appreciate that you took the time to post this review! Grace and Emily were excited to see that they made a difference during your stay. We look forward to welcoming you back to the hotel the next time you are in Dublin.

Best regards,

Jennifer
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Clarksville, Tennessee
Top Contributor
380 reviews 380 reviews
59 hotel reviews
Reviews in 158 cities Reviews in 158 cities
297 helpful votes 297 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I just LOVE the Crowne Plazas but there aren't too many more around. This location was great for a stop over to Buffalo, New York, our final destination. Grace and Emily greeted us warmly and thanked us for being Platinum Priority Club Members. Grace remarked that the last time we were at this hotel was in 2005. Yes, we do remember being there and being at the lounge. Time flies when you're having fun! Actually we were on business then but now we are retired. Too bad. I'd like to stay there more often. Jennifer, morning manager was delightful in helping me out with some personal item I left at home. These people are such wonderful professionals and have great personalities. Our room (384) was very spacious and immaculately clean. Wonderful and comfortable bedding. 2 queen beds, refrigerator, flat screen TV, new or newly appointed room with nice furnishings, clean carpeting. Nice size bathroom also very clean. No microwave but didn't need one. View of the roof but we didn't care. There is a huge pool and nice pool area. Great fitness center. The hotel is enormous with a very long hallway to the restaurant and lobby bar. You probably need roller skates to get around but this is a great way to lose a few pounds. There is a beautiful courtyard outdoors with tables, benches and chairs to sit and enjoy the greenery. There are also tables and chairs outside of the lounge that is nice. We had appetizers at the lounge and they were delicious and at happy hour they were half price. $1 off wine during happy hour. Steve, bar supervisor entertained us with his wonderful sense of humor. He is very knowledgeable, polite and friendly. We ordered the traditional wings, pot stickers and smoked pork sliders. We didn't care much for the sliders but the wings and pot stickers were delicious. House chardonnay was very good. Carlita was our server along with Steve and they both provided us with excellent service. We highly recommend this hotel , restaurant and lounge. We ate breakfast the following morning and it was delicious. Although it was a buffet, the food was hot and fresh. Sausage was delicious. Home style potatoes, fresh fruit, all kinds of breads, cereals, etc. Fiki was our server and he was so polite and made sure we had everything we needed. He checked on us to provide fresh drinks, etc. THIS WAS A WONDERFUL EXPERIENCE! Can't wait to stop back on our way home to Tennessee.

Room Tip: We were in room 384 not a great view (of the roof) but we didn't care. It was extremely quiet w...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, General Manager at Crowne Plaza Hotel Columbus - Dublin, responded to this review, 5 days ago
Dear Guest,

Thank you so much for taking the time to post such a wonderful review of the hotel. I truly appreciate all the compliments you have given to the team members you met during your stay. It is always our mission to make sure our guests have a memorable experience at the hotel and we take great pride when we know we were able to do this.

We too look forward to seeing you the next time you are in the Dublin area!

Best regards,

Jennifer RIchards
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St. Croix
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 28, 2015

I had the option of staying at a hotel that was much closer to the tradeshow venue that I was going to but I still chose this hotel based on my past experiences with it. It met my somewhat high expectations. It's quite convenient to restaurants, it's very convenient to I-270 which makes it easy to get almost anywhere in the area, it's clean, the rooms nice, and the staff is very very friendly. I chose it again this year and I'll definitely choose it again next year when I'm back for the same tradeshow.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, General Manager at Crowne Plaza Hotel Columbus - Dublin, responded to this review, 3 weeks ago
Thank you so much for your great review of our hotel. I am glad that we were able to meet your expectations and look forward to seeing you again next year.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 28, 2015

Staff was superb! No complaints there!! Room were clean, some parts probably could have used a new paint job or a little fix but overall very nice and modern. Pool and business area were clean and big. The only downfall is the distance you have to walk to some of the rooms and the restaurant! It's all connected but it's pretty far. And the amount they charge for breakfast bar which is the same stuff most hotels give you for free is ridiculous! Not worth $12 a person!

Stayed March 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, General Manager at Crowne Plaza Hotel Columbus - Dublin, responded to this review, 3 weeks ago
Thank you for the candid feedback from your recent stay at our hotel. We appreciate hearing what our guests have to say and are always seeking ways in which we can improve. I hope that should you travel through Dublin, OH again you choose the Crowne Plaza Dublin as your hotel.
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Lexington, Kentucky
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2015

one of my more pleasant hotel visits....bathroom is very small...not enough blanket on the bedding. Everything was nice and clean. Would consider staying again. Room was a long walk away, but had a quiet stay and comfortable sleep.

Stayed March 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Columbus - Dublin, responded to this review, 4 weeks ago
Dear Chelsey M,

We appreciate that you took the time to review our hotel. I'm happy to read that you enjoyed our cozy beds and found our level of cleanliness to be excellent. However, I would like to apologize that your stay was inconvenienced due to not enough blankets on the bedding.

We appreciate your feedback as this is our best resource for improving guest services and we look forward of hosting you again on future travels.

Sincerely,

Pascal N
Case Manager
IHGCare
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bangalore
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 6, 2015

I had stayed here for a couple of weeks in January 2015. The weather conditions were severe and caused water pipes to burst and alarms go off. All staff members, right from the reception to the restaurant were courteous and professional. Fiki, at the restaurant, provided exceptional service and remembered my choice of breakfast everyday during my stay here. I felt like James Bond walking in and saying 'the usual Mr. Fiki'.

The hotel is about 40 minutes away from the Port Columbus International airport (CMH). A lot of shops are within a 10 minute drive. The reception staff recommended Dublin taxi and I found they charged just about half of what other operators charge. The hotel has all the facilities you can expect in a 4 star property. The room I stayed at was neat and comfortable. Wi-Fi speeds were between 4-6 Mbps.

I'd be happy to stay here again.

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer R, General Manager at Crowne Plaza Hotel Columbus - Dublin, responded to this review, 3 weeks ago
Thank you for your review of the hotel. We appreciate your kind words especially during a challenge such as the frozen pipes. We feel very fortunate to have Fiki here and will make sure to let him know he was mentioned in your review. I hope the next time you are traveling through Dublin, OH you will come back and see us again.
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Additional Information about Crowne Plaza Hotel Columbus - Dublin

Address: 600 Metro Place North, Dublin, OH 43017
Phone Number:
Location: United States > Ohio > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Columbus - Dublin 3*
Number of rooms: 215
Official Description (provided by the hotel):
We are thrilled to share the news of a revitalized Crowne Plaza Dublin. Be among the first to experience our newly renovated hotel rooms and enjoy a truly relaxing stay on your next visit to Dublin Ohio. The hotel has completed a comprehensive renovation of our guest rooms and you're invited to come and experience the best new hotel in Dublin. The newly renovated Crowne Plaza(R) Hotel Columbus - Dublin, Ohio is a wonderful place to stay when you're in the area for business. We're near companies like OCLC, Ashland, IBM, Honda and Verizon, Cardinal Health and we're considered "The Place to Meet" with 13,000 sq ft of space and perks such as a two-hour RFP Response Guarantee that many hotels in Dublin, Ohio can't beat. You also have free wireless Internet access and shuttle services with-in 5 miles of the hotel. Columbus, Ohio is just minutes away, so attractions such as the Columbus Zoo, Ohio State University and the downtown nightlife all within reach. Closer to home, you can go shopping at Tuttle Mall, dine at unique eateries or browse antiques shops near the hotel. In Dublin, it's easy to enjoy Irish culture by attending events like the Dublin Irish Festival or eating at a local pub. No matter what brings you here, your stay will be great thanks to our amenities like the newly expanded and fully renovated Fitness Center, indoor pool, free shuttle, free Wi-Fi and the Crowne Plaza Sleep Advantage(R) Program. Make your reservations at the best hotels near Columbus, OH. ... more   less 
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Also Known As:
Crowne Plaza Dublin
Crowne Plaza Hotel Columbus - Dublin Ohio

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