I booked the large 2 story suite for my family of 5 for the Thanksgiving weekend online several weeks before. When we arrived around 10:00 p.m. to check in on Thanksgiving eve I was told they had no reservation in my name. When I presented them with my printed confirmation they said that was the 2nd time that evening that a reservation made online was not in their system. After a 5 minute wait I was told they had my room available. However, when we got to the room and opened the door what we saw was a room that looked like it was trashed by a drunken rock band. The floor was covered in trash. The toaster was in the kitchen sink. The refrigerator and stove were away from the wall in the middle of the kitchen. Ther were no sheets on the bed. And there was bags of garbage in the room. I went back to the front desk to tell them what we found. We were told they did not have another similar room. They offered us 2 studio rooms for the same price but this meant splitting up my family. Given that it was late at night and we were in no mood to strart looking for alternative accomodations we agreed to take the 2 rooms. I asked if we could move into the room we originally booked the next day. I was told they weren't sure because they didn't think the cleaning crew would be in on the holiday.We now had to repack our car and drive to the other side of the property to our new rooms. When we got into one of the new rooms things still were not right. There were no bed linens for the pull out sofa. There was no toilet paper and we did not have enough towels. The TV got lousy reception. They also had free wireless internet access. However, they provide a piece of paper with the login and password that was unreadable. Overall, the property was run down, poorly run and one of the worst places I have ever stayed.
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- Also Known As:
- Innplace Suites Akron Hotel Akron
- Residence Inn Akron
- Akron Residence Inn
- Hawthorn Suites By Wyndham Akron/ Fairlawn Copley, Ohio