We have stayed at this property 5-6 times over the last several years.The first 2 -3 years it was a Marriott and a treat for us to stay there. Marriott sold it and it's been going down hill ever since.
Well we did try it again. The rooms are still fairly nice but the service and amenities are still going backwards.
Front desk staff left much to be desired as far as attitude and helpfulness goes. They were unresponsive to housekeeping request, and 2 requests for towels for the pool. We had noisy neighbors above us (12:00 to 1:30 AM) and had to make 3 calls to the desk for assistance (one call was answered by a recording). There were also loiterers in the parking with loud music as well as extremely loud voices (I suppose they had to talk that loud to hear each other over the loud music).
The "Continental" breakfast is not! The breakfast from its sausage (the little round ones that are about 95% filler) to the canned fruit cocktail to the dried eggs were pitiful. The breakfast was about as substandard as it can get. It was horrible.
By the way, the pictures you see advertising this place are from the days that Marriot owned the property. There is no spa. It's been filled in and cemented over and the outside of the buildings sport peeling and fading paint and the pictures of the Continental breakfast in no way reflect what is now served for breakfast.
The property and service seem to be getting worse every year. We would consider going back because of the rooms and location but we will also search diligently for another place to stay next year.
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- Also Known As:
- Innplace Suites Akron Hotel Akron
- Residence Inn Akron
- Akron Residence Inn
- Hawthorn Suites By Wyndham Akron/ Fairlawn Copley, Ohio