I booked our son's soccer team there for one night for a soccer tournament. I also was working with someone and arranged for a buffet dinner on Saturday night of our stay. She arranged for all our rooms to be blocked on the same floor of the banquet room. Between our 1st and 2nd games I called to see if any of the rooms were ready and was told they were not yet - which was acceptable because it was only noon, but when we went back at 4:00pm after our 2nd game, we were told only some of the rooms were ready. When I questioned this I was told that they had been sold out the privious night and that was causing the delay in getting the rooms turned around. We had a family with newborn twins who was stuck sitting in their car until their room was ready. Then I found out that some of out team was put on the 9th floor and some on the 2nd.
Needless to say we were not pleased. If you know all your rooms are going to need to be cleaned in a timely manner then schedule the proper amount of staff to get the rooms cleaned on time. And if you tell people check in is at 3:00 and they cannot get in till after 4:00pm then you better be able to offer something more then justy 2 breakfast vouchers to people traveling with families of at least 4. Finally - if you say you are going to put us on the same floor then do it!!! NONE of this is acceptable and I encourage you to be cautious when traveling here as a group.
- Official Description (provided by the hotel):
- The Sheraton Suites Columbus is close to Columbus International Airport, off Interstate 270 and Route 23, and attractions such as the #1 rated Columbus Zoo and Aquarium, COSI, and the Ohio Theatre. ... more less
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- Also Known As:
- Sheraton Suites Columbus Hotel Columbus
- Sheraton Columbus Hotel
- Columbus Sheraton
- Sheraton Suites Columbus Ohio