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“Good deal, Great staff” 4 of 5 stars
Review of Sheraton Suites Columbus

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Sheraton Suites Columbus
3.5 of 5 Hotel   |   201 Hutchinson Ave, Columbus, OH 43235   |  
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Breakfast for 2 Included
Ranked #53 of 142 Hotels in Columbus
New York
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
“Good deal, Great staff”
4 of 5 stars Reviewed March 14, 2014

Great value in a close-to-freeways location. Very clean, plentiful parking and spacious rooms. I dined in the hotel lounge and the server was friendly and attentive. In fact, everyone was friendly-- the front desk, housekeeping, room service. Overall, no surprises (which is pleasant when you are traveling on business) and a solid visit.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, March 27, 2014
Dear Carriecas,
Thank you so much for choosing to stay with us during your time in Columbus. We are glad to hear you had a nice visit. We hope to see you again soon!

Safe travels.
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337 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 3, 2014

I stayed here from 27.2.2014 to 2.3.2014 for the Arnold Sports Festival 2014 at the Columbus Convention Center. The following is my review:-

Frontdesk:-
- ebony and another african american lady (sorry i forgot her name) were really nice to me. the latter was also nice to help me get into my room when i left both my keycards in my room.
- nothing fancy but nothing too bad about the hotel. i guess the revolving door was somewhat annoying.

Parking:-
- there was ample parking for at least 300 cars. most of the guests were patrons of the ASF 2014 but there were enough parking even at midnight when all guests returned.

Location:-
- the Sheraton is located among other hotels next to the Interstate 270N such as Hyatt Place, Courtyard Marriot, Doubletree etc and you can't miss it because you will definitely see it next to the highway if you drive from the airport or downtown Columbus. GPS will help you.
- it is about 15 minutes drive from airport or downtown columbus

Room
- nothing to shout about the room. everything worked just fine. the refrigerator was big enough for my 4 days supply of food. also, the hotel didn't know that i actually brought an electric pot to cook my stuff (no smell or smoke because i covered the pot). the bathtub was spacious, they provided 4 sets of large and small towels respectively and i found this really appealing.
- there were many channels available on the cable TV
- i also liked that there were iron and the ironing board both of which were of high quality
- bed was comfy
- airconditioner / heater worked just fine
- despite being next to the highway the room was quiet.

all in all, it was a good hotel. for the price i paid at SPG.com, i would definitely stay here again should i come again to columbus for whatever reason.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, March 27, 2014
Dear Muzzil,
We appreciate your kind comments and will make sure the two team member you mentioned are recognized for their efforts. This year was another great year for Columbus and the Arnold Sports Festival! We hope you get a chance to visit us again next year!

Safe travels.
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Chillicothe, Ohio
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 17, 2014

Nothing incredible about this hotel, but noting too bad either. I needed a room in this area of Columbus and got a $75 rate on priceline. My wife and I stayed in a small suite and didn't arrive until 10 and left around 7. Pretty average tubs/showers, average bathroom. Sofa and tv in living room area. Beds were springy, if you like those. I like springy better than hard and firm. All around, good value for the money I paid - I would stay again, but wouldn't necessarily limit my choice to this hotel if I stayed in this area again.

I did pay for breakfast. It was about $14 and was fine. I've had similar breakfast for about $12 at other hotels. But it was actual cooked, hot served eggs, sausage, bacon, biscuits, potatoes, etc.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, February 26, 2014
Thank you for staying with us and sharing your experience. If there is ever anything we can do in the future please let us know.

Safe travels!
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Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2014

We spent one weekend night at the hotel. Rooms were very large, updated and clean. Great location. There are a lot of good upscale restaurants close by along with Starbucks and a movie theater. Close to Polaris for shopping.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, February 26, 2014
It is so nice to hear that you enjoyed your stay with us. We appreciate the nice comments. If there is anything we can do for you in the future please let us know.

Safe travels!
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Steubenville, Ohio
Top Contributor
102 reviews 102 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 29, 2014

Very nice hotel. Spacious rooms. Separate bathroom and setting area. Rooms equipped with two flat screened televisions, ample spaced desk, refrigerator and microwave! Shower was clean and provided several towels. Bed was comfortable and had multiple pillows that,were very nice.
Great service from the front desk- easy check in and out process!
Breakfast buffet was nice and well stocked the next morning! Food was fresh and well maintained. Coffee was hot and offered to-go cups!
Will definitely return!

Room Tip: Request to be close to the elevators if you cannot walk long distances.
See more room tips
  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, January 31, 2014
We are thrilled to hear you enjoyed your stay. Thank you for sharing your experience with us. We look forward to seeing you again soon!

Safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed January 27, 2014

I have been to this property numerous times over nearly 20 years. The location is convenient and the layout of the rooms is nice, with access to the bathroom from both the living area and bedroom. That is the good.

The problems with the property start with the service. As a long time Starwood Gold member, we were given a room on the club level, one of the prime reasons we chose to stay again at this property. When we tried to access the club itself, however, our keys did not open the door. When I asked at the desk if our keys could be fixed, we were told that they were being nice to us because they gave us a room on that floor, however, if we actually wanted to get in to the club, it would be another $30 a night. So while the club was about 30 feet from our room, we would not be getting in. When I said that I had never heard of such a policy, it was explained to me in a rude, though well rehearsed tone that access to the club decided by each individual property. Want in here, $30. No exceptions. If I paid up I would get the continental breakfast. A much bigger breakfast could be had in the restaurant for $16 per person, but never mind that.

So I had time on my hands stuck in my room, which I spent looking out the window. It had snowed the night before. I watched as the movie theater across the street cleaned all the sidewalks of their emergency exits at 7AM, watched as the Doubletree next door cleaned and re-cleaned their walkways to even the side doors of their property. The Sheraton, nothing. Not even a little bit of shoveling to clear the drifted snow under the awning to form a small path to the pick up and drop off area. Did not even open a packet of table salt to put on the walk. When I asked about what was going on with lack of snow removal as I went to load my car, the man at the desk, again with quite an attitude, lied about how someone was working to clean the back of the hotel. So rude. Still nothing was done when we left at 8:45. Unacceptable.

My daughter stayed on the pull out couch in the sitting room. Though the couch looked nice and relatively new, it would be a real stretch to call what pulled out a mattress. It felt like a very thin pad with wires and bars sticking up through it. We tried our best to create something out of pillows to pad the "mattress", but needless to say, my daughter did not sleep well. It was another example of cutting corners in the wrong places.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, January 31, 2014
Dear Lippi,
Thank you for sharing with us your recent experience at the hotel. We are so sorry you did not enjoy your stay. We strive to exceed every guest's expectation and it is obvious we fell short during your visit. We will review your comments with each of the team members involved. If there is anything else we can do please feel free to let us know.

Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 23, 2014

We came to Columbus for a weekend for a concert. We found this hotel online, when we arrived we were a little disappointed that using a Debit card they hold money back as a deposit. We did not know that and had all our money accounted for, so that was discouraging. But other then that I enjoyed the room. The room was a nice layout, very homey/apartment like. The bed was very comfortable! It made it very difficult to get out of bed in the morning. It was a very clean feeling room. The hotel lobby was nice and also had an indoor swimming pool.

The hotel was in a good location, close to the highway and the zoo. Each location we wanted to see was about 15-20 minutes. The hotel was also very close to many restaurants and a movie theater across the street. We tried a couple of the restaurants nearby and enjoyed them too.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, January 31, 2014
Thank you for your wonderful comments about your recent stay. While the debit card thing can be new for some people please know that you will run into this at any hotel you visit. A lot of people don't realize it because they use a credit card but both are treated exactly the same by hotels. Fund will be held at check-in to insure payment. We are so sorry this caused some inconvenience during your visit. It is nice to hear you enjoyed the rest of your stay with us. Hopefully we will see you back again soon!
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Additional Information about Sheraton Suites Columbus

Address: 201 Hutchinson Ave, Columbus, OH 43235
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Columbus
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Suites Columbus 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
The Sheraton Suites Columbus is close to Columbus International Airport, off Interstate 270 and Route 23, and attractions such as the #1 rated Columbus Zoo and Aquarium, COSI, and the Ohio Theatre. ... more   less 
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Also Known As:
Sheraton Suites Columbus Hotel Columbus
Sheraton Columbus Hotel
Columbus Sheraton
Sheraton Suites Columbus Ohio

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