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“Good choice!” 4 of 5 stars
Review of Sheraton Suites Columbus

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Sheraton Suites Columbus
3.5 of 5 Hotel   |   201 Hutchinson Ave, Columbus, OH 43235   |  
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Ranked #36 of 141 hotels in Columbus
Brook Park, Ohio
Top Contributor
112 reviews 112 reviews
33 hotel reviews
Reviews in 57 cities Reviews in 57 cities
48 helpful votes 48 helpful votes
“Good choice!”
4 of 5 stars Reviewed March 17, 2013 via mobile

We went to Columbus for a one night shopping trip. We were able to reserve our room with cash and points, so cost was perfect. The room itself was ideal with separate spaces for bedroom, sitting area. Everything was clean and comfortable. Our only issue was in no way any fault of the hotel, there was an extremely large group of people who seemed to think it was ok for them and ALL of their many young children to treat the hot tub like a swimming pool, even kicking us while they played. Like I said, this is not a negative on the hotel, just an extremely unpleasant experience for us. Overall, another Sheraton that does not disappoint.

Stayed March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chucg, Manager at Sheraton Suites Columbus, responded to this review, April 26, 2013
Thank you so much for staying with us during your visit to the city. Columbus is a great place for shopping and hotel is a great place to setup as base camp for a super shopping weekend. We hope you get a chance to come visit again soon.
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315 people have reviewed this hotel

Traveler rating
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    48
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Pittsburgh, Pennsylvania
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 19, 2013

Very convenient to 270 North and 71 North, close to Polaris mall on surface streets, near US33. Lots of bars and dining of all types near enough to walk. Theaters across street. Pool is so-so, new club lounge is great. Front desk and restaurant staff (ESP Alex and Munzher) are excellent.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, March 4, 2013
Dear Marke,
We are so glad to hear you enjoyed your trip to Columbus. We hope to see you again soon.
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Greenville, Ohio
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 18, 2013

Last weekend we used our Starwood points to stay at the Sheraton Suites. THe room was great and so was the staff. I had called ahead of our arrival and asked them to check on a local resturant phone number. This enabled us to get our reservations on time. The only regret we had was eating their breakfast buffet. They had a room full of people and 1 girl working .It was pretty expensive and very sparse.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, March 4, 2013
Dear eggwoman15,
Thank you for your kind comments regarding your recent stay. I’m so sorry we fell short of your expectations with regards to the breakfast buffet. I will share your comments with our food and beverage team so they can look into the issue you described and correct it. We appreciate you bringing this to our attention. If there is anything else we can do please feel free to let us know. We look forward to seeing you next time you are in town.
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Richmond, Indiana
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 10, 2013

This is a lovely hotel in a great location and the beds are to die for. With all that in mind we were so looking forward to staying here for our overnight getaway to Columbus. While driving there I searched for rates on Sheraton's website and found a rate we were very pleased with but since we were within five to ten minutes from the hotel we decided to just get our room at the front desk. Upon arrival we asked for a room and the rate they gave us was $14 higher than what we found online. When we asked him about this he said, "Sorry, that's all the computer shows me" (except his "sorry" was very flip as he looked over our heads -- he could have cared less). We said, "so we have to go outside on our iPad and reserve the room then come back in?" To which he said (quite bored by now) "Yep". I don't like rewarding bad behavior so we left and found somewhere else to stay and when I walked in there I was given the same great rate that I found online for their hotel. So if you want to stay here (and truly the rooms are wonderful) do yourself a favor and book online. Sad that face-to-face customer service has taken such a nosedive.

Room Tip: Be sure to book online.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, March 4, 2013
Dear Carol W.
Thank you for your feedback. I am so sorry to hear about the experience you had with one of our associates. We have a very high standard for customer services and it appears we obviously fell short during your encounter. We would love to have you back to try us again. If there is anything we can do please let us know.
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North Ridgeville, Ohio
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 5, 2013

Stayed here last summer in a king room. The hotel has a nice bar for drinks and is within walking distance of alot of dining options! We had a king room that had a seperate living room area with TV. The bathroom is connceted to both the bedroom and Living area. The hotel did help us find a taxi while in the area as well.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, March 4, 2013
It was great to hear how much you enjoyed the hotel. We appreciate the nice comments. We hope to see you again soon.
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cleveland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2013

The room was a beautiful suite with a huge king bed. Bedding and mattress were top notch. Two LG flat panel TV's. Clean and fresh room and common areas.. Staff was courteous and friendly. It's in an upscale area with many new hotels and restaurants. A couple things I didn't like: They charge for internet access in your room, although they do have several computers available for free in the lobby. The other thing I wasn't thrilled about was that there were probably 50 loud, screaming kids in the pool/ hot tub area that were totally unsupervised. Parents should be watching their own kids in there. We complained to the staff, but they wouldn't do anything. Other than that, it was a nice place that I would stay at again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, January 30, 2013
Dear g04,
Thank you for your nice comments about the hotel. We look forward to see you again soon.
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ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2013

I had the absolute best time at this hotel! Hotel was clean and the bed was so comfortable.
What made this hotel so wonderful was the staff. This was probably one of the friendliest hotels I have ever stayed at. Give much Love to Dan who drove us around in the shuttle bus and of course you must visit Sammy the bartender! I am already planning my next stay here ;)

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cgroger, Manager at Sheraton Suites Columbus, responded to this review, January 30, 2013
Dear Debra M,
We are so happy you enjoyed your stay. We will make sure the team members above are recognized for their dedication to great service! See you again soon.
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Additional Information about Sheraton Suites Columbus

Address: 201 Hutchinson Ave, Columbus, OH 43235
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Columbus
#37 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Columbus 3.5*
Official Description (provided by the hotel):
The Sheraton Suites Columbus is close to Columbus International Airport, off Interstate 270 and Route 23, and attractions such as the #1 rated Columbus Zoo and Aquarium, COSI, and the Ohio Theatre. ... more   less 
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Also Known As:
Sheraton Suites Columbus Hotel Columbus
Sheraton Columbus Hotel
Columbus Sheraton
Sheraton Suites Columbus Ohio

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