We would have given the hotel a 5 because it was a good value for the price. But on the day we checked out, we received an email on our personal home email address from Wyndham automatically signing us up for their Rewards program. It was not a customer satisfaction survey to see if we liked our stay. Anytime someone uses our email address without our knowledge or consent for their own personal gain, we are extremely suspicious and annoyed. And there is no "opt out" link on the email, so we will no doubt be hounded (harassed) by Wyndham indefinitely. I hope someone from the hotel reads this post, as we were EXTREMELY upset to receive this email.
All the staff we dealt with were polite and helpful. We were upgraded to a penthouse which had 2 bedrooms, 2 baths, 2 TVs, and a kitchen. However, the kitchen was not well stocked with utensils, dishes, etc. And the thermostat in the room wasn't working, but a maintenance man came promptly to replace a fuse. The bedding was very comfortable and the shower was invigorating. The area was quiet and we felt safe. The breakfast included waffles, eggs, and bacon, and we enjoyed it.
All in all, we were very happy with our stay, but that email is a definite deal-breaker!!!
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- Also Known As:
- Hawthorn Suites By Wyndham Columbus, Zumstein Dr Hotel Columbus
- Hawthorn Suites Columbus
- Columbus Hawthorn Suites
- Hawthorn Suites By Wyndham Columbus, Zumstein Dr Ohio