I was critical of the hotel based upon prior reviews. The location is fine. The evening staff were nice. The grounds were well kept.
The problems: First, if you need wheelchair access, the bathroom was fine. The bed are area closet does not have access. The kitchen has quasi access to the fridge and sink, but not the cooktop. There is no access to the breakfast area, and when my assistant tried to bring breakfast to me and other wheelchair users in our family, the staff prevented her from doing so. It was only after a great deal of arguing that she was able to leave with the food.
Then to top it off, upon checkout I discovered that they did not charge me the quoted rate for the accessible room, but rather nearly double the quoted rate. Our non accessible room was provided at the quoted rate. The check out clerk refused to fix the problem and told me I woukd have to wait 2 hours for the general manager to come.
There is no trailer or RV parking and a shortage of accessible spaces
The cleanliness was marginal. My daughter founf a dirty used qtip on the floor. At least one of the outlets lacked an outlet cover.
These rooms do not have a full kitchen as advertised. They have an old week cooktop and microwave and fridge
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Wyndham, Priceline, Orbitz, Hotels.com, Odigeo and getaroom.com so you can book your Hawthorn Suites by Wyndham Airport Columbus East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hawthorn Suites By Wyndham Airport Columbus East Hotel Columbus
- Columbus Gatehouse Hotel
- Residence Inn Columbus
- Hawthorn Suites By Wyndham Airport Columbus East Ohio