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“Great service!” 5 of 5 stars
Review of Columbus Airport Marriott

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Columbus Airport Marriott
3.5 of 5 Hotel   |   1375 North Cassady Avenue, Columbus, OH 43219 (Formerly Radisson)   |  
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Ranked #37 of 140 Hotels in Columbus
Lexington, KY
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Great service!”
5 of 5 stars Reviewed 2 days ago NEW via mobile

We love Joe! Joe was working the counter and was the best host! Gave us a late checkout for our marathon race, toothbrush we forgot, and great advice! The grill there was the best meal! I got the salmon and my friend got the chicken - awesome! Has a Starbucks in the lobby! Will stay there again!

Stayed October 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    66
    45
    22
    7
    8
See reviews for
27
16
13
75
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Baltimore, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

This was the first time my husband & I stayed at this wonderful Marriott. The occasion was my 45th high school reunion. As the dinner/dance was held @ the 94th Aero Squadron, we chose to stay at this Marriott Inn rather than drive a long distance home. Our room was impeccable. An awesome suite. We appreciated the shuttle service to and from the event site & gratefully tipped well. His return was very punctual. The Sunday morning buffet was delicious and very appealing. Phyliss Wayland, the A.M. Restaurant Manager, was so personable and funny...in a hysterical way. :-) Personnel there were extremely prompt, professional & experienced. I met our housekeeper prior to checking out and made a point of complimenting her on the cleanliness and detail of our suite. (Another appreciative tip) Again, we tipped very well to all those we encountered during our brief but outstanding visit. Thank you Marriott. When I was in college, I worked for Marriott in Columbus on Hamilton Rd. for five years. It was also a wonderful experience.

Room Tip: From our experience, from check-in to check-out and everything in-between, I would expect every room...
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Green Features: The Marriott Columbus Airport, Ohio was obviously committed to going GREEN! Kudos there, as well.
  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 1 week ago
We are so pleased to hear that you enjoy your stay with us while attending the reunion! Our team is committed to ensuring our guests feel welcomed and special. Thank you for acknowledging our team for their commitment to excellent customer service. We hope to have you visit again soon!
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Huntington, West Virginia
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Recent visit was a great surprise. Desk clerks were perfectly and pleasantly helpful in every respect. Hotel employees across the board, went out of their way to offer great service. I had avoided the property for several months, because of a dismal experience on a previous visit, especially nonplused front desk staff, who seemed not to care you were there let alone had loyalty status. This trip the hotel staff demonstrated a complete turnaround. Andrew , David, Lee and Phyllis ( my new friend) were particularly memorable!

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 1 week ago
We are so excited about all our product and service changes this year! We are pleased and happy to hear that you enjoyed them as well. There are many more changes to come and we look forward to seeing you again soon. Thank you for being a loyal Marriott Rewards member and we greatly appreciate your business!
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New York City, New York
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A few mini mutes from the main terminal, this property is clean and serves its purpose. They're is nothing around the hotel other than a McDonald's, Waffle House and Subway. So if your in town for more than a quick nights sleep, look elsewhere. The restaurant in the hotel was excellent. Shuttle service to and from the terminals is available.

Stayed October 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 1 week ago
We appreciate you taking the time to provide us with your feedback of yoru recent stay with us. There are limited food options near the hotel but our restaurant food is amazing. We provide complimentary transportation to Easton which is 5 minutes away with many restaurants. We hope to see you again soon.
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Park Hills, KY (just outside Cincinnati)
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed one night for the Cincy vs. OSU game. Not too far from the stadium ($16 cab ride) so that was a plus as was the price ($99). The room was an average size for a king room, clean, and decorated just fine but nothing special. We were in an awkward location. Room 604 is tucked in a corner near a staff area, not near other rooms. It was kind of creepy going up there late at night! It was also a very long walk to the lobby from 604.

Had drinks at the bar before heading to bed. The ladies were very nice and the drinks were reasonably priced. We had breakfast there in the morning. It was just pk. Had we paid for it, definitely would be been disappointed but it was free for Gold Elite. The waitress was just OK as well.

For the cost, we would probably stay here again assuming nothing downtown was available as it was this time. There's not much directly around the hotel but its easy to navigate to downtown. I've definitely stayed in nicer Marriott's but this wasn't awful by any means.

Room Tip: 604 was in a weird spot and far from the lobby.
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  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 3 weeks ago
We appreciate you sharing your recent experience with us. While our goal is to ensure that we exceed our guest's expectations and provide an excellent stay. The feedback you provided will allow us to improve our product and services. Thank you and we appreciate your buisness!
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Cleveland, Ohio
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My wife stayed at the Columbus Airport Marriott for the fourth time this past Tuesday. Like all of her other stays there, there was something very negative. The rooms are always clean and the beds are comfortable. The staff at the desk is always friendly and courteous. Food has never been very good, but all past experiences were visits with large groups. So, how can anything be wrong with this picture?
On her last stay, a jacket was left in the closet of the hotel room. My wife called that afternoon to notify the hotel, but they "couldn't find it". Now I bet they know exactly who cleaned their room and when, but they can't find a jacket? Either they didn't clean the closet, or someone kept the jacket. In any event, this will be our last stay at the Columbus Marriott.

Room Tip: Book elsewhere.
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  • Stayed September 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 3 weeks ago
We apologize that we were not able to find the jacket. Thank you for the feedback regarding your experience and how we could have handled it better. We appreciate you bringing this matter to our attention so we could follow up on it.
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Fredericksburg, Virginia, United States
Top Contributor
63 reviews 63 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms were nice and clean, bed was comfy. Concierge lounge was nice, gym was moved to one of the meeting rooms. I am sure once the construction finishes this Marriott will be better. Staff was friendly.

Stayed September 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 3 weeks ago
Thank you very much for taking the time to share your experience while a guest at our hotel. We apologize for any inconveniences with our renovation projects. Our goal is to provide a great hotel for our guests with functional space and stylish decor. We look forward to seeing you again soon so that you may enjoy our upgrades.
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Additional Information about Columbus Airport Marriott

Address: 1375 North Cassady Avenue, Columbus, OH 43219 (Formerly Radisson)
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Columbus
#31 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Columbus Airport Marriott 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
Stay in the center of it all at the Columbus Airport Marriott, the closest full-service Marriott to downtown Columbus and the airport. With corporate convenience and vacation comfort, Columbus Airport Marriott offers amenities for all guests. ... more   less 
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Also Known As:
Columbus Airport Marriott Hotel Columbus
Marriott Columbus
Columbus Marriott
Columbus Airport Marriott Ohio

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