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“nothing awful but nothing great either” 3 of 5 stars
Review of Columbus Airport Marriott

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Columbus Airport Marriott
3.5 of 5 Hotel   |   1375 North Cassady Avenue, Columbus, OH 43219 (Formerly Radisson)   |  
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Ranked #38 of 140 Hotels in Columbus
Park Hills, KY (just outside Cincinnati)
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
“nothing awful but nothing great either”
3 of 5 stars Reviewed 4 days ago NEW

Stayed one night for the Cincy vs. OSU game. Not too far from the stadium ($16 cab ride) so that was a plus as was the price ($99). The room was an average size for a king room, clean, and decorated just fine but nothing special. We were in an awkward location. Room 604 is tucked in a corner near a staff area, not near other rooms. It was kind of creepy going up there late at night! It was also a very long walk to the lobby from 604.

Had drinks at the bar before heading to bed. The ladies were very nice and the drinks were reasonably priced. We had breakfast there in the morning. It was just pk. Had we paid for it, definitely would be been disappointed but it was free for Gold Elite. The waitress was just OK as well.

For the cost, we would probably stay here again assuming nothing downtown was available as it was this time. There's not much directly around the hotel but its easy to navigate to downtown. I've definitely stayed in nicer Marriott's but this wasn't awful by any means.

Room Tip: 604 was in a weird spot and far from the lobby.
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  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 2 days ago
We appreciate you sharing your recent experience with us. While our goal is to ensure that we exceed our guest's expectations and provide an excellent stay. The feedback you provided will allow us to improve our product and services. Thank you and we appreciate your buisness!
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144 reviews from our community

Traveler rating
    64
    43
    22
    7
    8
See reviews for
27
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73
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Cleveland, Ohio
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My wife stayed at the Columbus Airport Marriott for the fourth time this past Tuesday. Like all of her other stays there, there was something very negative. The rooms are always clean and the beds are comfortable. The staff at the desk is always friendly and courteous. Food has never been very good, but all past experiences were visits with large groups. So, how can anything be wrong with this picture?
On her last stay, a jacket was left in the closet of the hotel room. My wife called that afternoon to notify the hotel, but they "couldn't find it". Now I bet they know exactly who cleaned their room and when, but they can't find a jacket? Either they didn't clean the closet, or someone kept the jacket. In any event, this will be our last stay at the Columbus Marriott.

Room Tip: Book elsewhere.
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  • Stayed September 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 3 days ago
We apologize that we were not able to find the jacket. Thank you for the feedback regarding your experience and how we could have handled it better. We appreciate you bringing this matter to our attention so we could follow up on it.
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Fredericksburg, Virginia, United States
Top Contributor
63 reviews 63 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Rooms were nice and clean, bed was comfy. Concierge lounge was nice, gym was moved to one of the meeting rooms. I am sure once the construction finishes this Marriott will be better. Staff was friendly.

Stayed September 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 4 days ago
Thank you very much for taking the time to share your experience while a guest at our hotel. We apologize for any inconveniences with our renovation projects. Our goal is to provide a great hotel for our guests with functional space and stylish decor. We look forward to seeing you again soon so that you may enjoy our upgrades.
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2 reviews
4 of 5 stars Reviewed 1 week ago


I stay in hotels about three to four times per month. I find reviews to have a wide range in terms of being true-to-life. With that said, these hotel rooms aren't as chic or as expansive as certain ones I've stayed in, but they're spacious enough for comfort. My favorite aspect: the employees FAR exceed the level of kind and genuine service to the point that I would love to stay here each time I visit Columbus. I know I'll be treated as a TRUE guest. If you care about good service, you'll choose to stay here!

  • Stayed September 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 1 week ago
Thank you! We couldn't agree with you more about the great customer service our team delivers to our guest. We truly understand our great assest is our team and that it differentiates us from others. Our team is passionate about making a difference with our guests by ensuring every guest has a perfect stay.
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Virginia
Top Contributor
95 reviews 95 reviews
51 hotel reviews
Reviews in 50 cities Reviews in 50 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is right off of 670 by the airport.. Takes 15 mins to get to the stadium.

The hotel is a little dated, but they are making renovations and you can see the effort being made.

If you want to stay outside of the city but have easy access, this is the place to stay. If you want to stay in the city and be able to walk to destinations, this is not the place.

The best part of the stay was they offered a breakfast buffet instead of Marriott points since it was the weekend. I have not had this experience at a Marriott before, so I was impressed with this option while traveling on the weekend and with family.

The ladies who served in the breakfast buffet were over tasked, but were able to show some fun Ohio spirit on the day of the game.

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 3 weeks ago
Thank you for sharing your experience while staying at our hotel for the football game. We appreciate you noticing the changes to our hotel and we are very proud of our new look. Our team enjoys hosting our guests and sharing in some game day fun! We greatly appreciate your business!
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Phoenix, AZ
Top Contributor
53 reviews 53 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nothing special, nothing bad. A very average stay. Rooms were a long distance from check in. Standard Marriott rooms. Nothing special about the location of the property. If you just need a descent place to stay for the night, and like Marriott's brand you will not be disappointed with this Marriott in Columbus.

Stayed September 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 3 weeks ago
We appreciate your feedback regarding your recent stay at our hotel. Our goal is to exceed our guest's expectations and ensure that their stay is excellent. We clearly have some opportunities to ensure each guest has a great stay with us. We will share your comments with our team so that we can focus on improving our best practices.
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1 review
5 of 5 stars Reviewed 4 weeks ago

WE were there for our honeymoon and had wonderful, amazing services. Phyllis and her team were amazing and ROCKED! Cathy went above and beyond to make sure we had great services in the River City Grill.

The rom was wonderful and the food and the food was great!!

Thanks for everything!!

Mr. and Mrs. Gene Kessler

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, General Manager at Columbus Airport Marriott, responded to this review, 3 weeks ago
Congratulations! We are glad that we could make your honeymoon a memorabe experience with us. Our team takes great pride in hosting our guests and exceeding their expectations. Come back and see us again!
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Additional Information about Columbus Airport Marriott

Address: 1375 North Cassady Avenue, Columbus, OH 43219 (Formerly Radisson)
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Columbus
#30 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Columbus Airport Marriott 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
Stay in the center of it all at the Columbus Airport Marriott, the closest full-service Marriott to downtown Columbus and the airport. With corporate convenience and vacation comfort, Columbus Airport Marriott offers amenities for all guests. ... more   less 
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Also Known As:
Columbus Airport Marriott Hotel Columbus
Marriott Columbus
Columbus Marriott
Columbus Airport Marriott Ohio

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