We stayed at this hotel over the passed weekend (04/21 to 04/23) for a cheerleading competition. The hotel rooms could use an update. Very basic rooms that look somewhat worn down. The bathroom needs the most attention due to mold.
The staff were very friendly and helpful, however they are understaffed. They do try their hardest and overall I'd say I was pleasantly surprised by the superior level of customer service.
I have no idea what is going on with the restaurant. Again, I think they are understaffed. They were friendly and conscientious, however, easily overwhelmed. Possibly it's the kitchen staff causing this problem. We attempted to eat there one evening around 9pm. The hostess told us that she could seat us, but our orders would likely take an hour or an hour and a half to come from the kitchen. The restaurant had a few customers, but it certainly wasn't packed. We went elsewhere.
We also tried to order room service at one point. Again, we were told that our order would take an hour or two to arrive. We went out for food again. In all instances staff were very apologetic. It's unfortunate that the restaurant is not managed properly or that the kitchen staff has trouble keeping up.
- Official Description (provided by the hotel):
- Discover all that downtown Columbus has to offer at the convenient, comfortable Holiday Inn Columbus Downtown Capitol Square. You are at the heart of everything; shopping, dining, entertainment and the arts. You are within a short distance of German Village, Short North Arts District, The Arena District, the Greater Columbus Convention Center, Nationwide Arena, home of the Columbus Blue Jackets, and the new Huntington Park, home of the Columbus Clippers. We offer a complimentary airport shuttle to get you back and forth to Port Columbus International Airport, just 8 miles away. The Capital building, Federal building, Grant Hospital, Children's Hospital, and Nationwide are all less than five minutes away. The hotel is ideally situated whether you are traveling on business or pleasure. The professional and friendly staff of this Columbus hotel is waiting to make your stay away from home as comfortable as possible. ... more less
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- Also Known As:
- Holiday Inn Columbus Downtown Capital Square Hotel Columbus
- Columbus Holiday Inn
- Holiday Inn Columbus Downtown Capital Square Ohio