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“What a disappointment…” 1 of 5 stars
Review of Crowne Plaza Columbus North-Worthington

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Crowne Plaza Columbus North-Worthington
3.5 of 5 Hotel   |   6500 Doubletree Avenue, Columbus, OH 43229 (Formerly Marriott North)   |  
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Ranked #79 of 142 Hotels in Columbus
Ohio City, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“What a disappointment…”
1 of 5 stars Reviewed August 13, 2012

As other reviewer pointed out, this hotel was overrated. It has to be lower than 3 stars, two maybe. There is no way this hotel meets the Crown Plaza standards that I know. The size of room wasn’t too bad but the bedding, mattress, bathroom and other things are so outdated that even though house cleaning is done properly it can’t be justified. Well, if there isn’t much hotel can do about the aged building then one thing they can do and have a control over is the customer service. Kind service can overcome a lot of things. Unfortunately that’s not what we were experienced. Seven couple made weekend gateway golf trip in Dublin, Ohio. We booked a room via Travelocity. It was a deal that you don’t know the hotel until you book it. Once the hotel name was revealed we selected the room type, king size bed. It got booked and confirmed. When we checked in the room, it had two double beds. We went back to the front desk and asked about our reservation. The lady at the front desk, Ashely S. wasn’t even look its availability and told us that they were out of the king size bed room. We told her we booked king size bed and she told us, “If you book it via 3rd party then nothing will be guaranteed.” What? Are you serious? We told her that we know it was available two minutes ago, only then she gave us the king size bed room very unwillingly, trust me her attitude expressed enough how she feels about this like pounding countertop when she took the key, etc, and adding, “We are not supposed to change the room…”??? We were standing feeling as if we begged for a free room and she was doing our favor? Was I supposed to be just grateful that you gave us a room because we booked it via 3rd party??? This hotel seriously needs better management. It runs and acts like a motel or inn. What a disappointment…

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel O, General Manager at Crowne Plaza Columbus North-Worthington, responded to this review, October 16, 2012
You are 100% correct that every guest deserves excellent customer service no matter what the circumstances. And we are in the process of renovations so many of the specific items you noted are in the process of being upgraded. All mattresses were replaced recently so I am a little perplexed by that part of your experience. I will be following up on each point, thank you.
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178 reviews from our community

Traveler rating
    34
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    54
    18
    10
See reviews for
45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
Ohio
1 review
2 of 5 stars Reviewed August 12, 2012

I made a reservation for a room with two double beds for two nights four months prior to our stay. We were in town for a convention. When I checked in I was told that there were no rooms with 2 double beds and that I would have to accept a room with a King Size Bed and a couch that pulled out into a bed. Jon at the front desk didn't have a reason as to why the room that I booked four months prior was not available. All he kept saying was that the hotel was completely booked. We decided to take the King and couch because we needed to be in this hotel for the convention. Well let me tell you, the couch that opened up into a bed was terrible. I think they might have gotten the mattress from a dump it was so old, dirty and flat. On top of that there were no sheets on it, we had to make our own bed and dig around the drawers to find a blanket. Real Nice! We even called the next day and complained and we were still told we couldn't get a room with two double beds. I have never been treated so poorly by a hotel or motel chain in my life. No wonder it's no longer a Marriott, this place didn't live up to their standards. I can't believe it even meets Crowne Plaza standards. And they should look into firing Jon, he was rude and unconcerned.

Room Tip: I doubt there are any good rooms here.
See more room tips
  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Columbus North-Worthington, responded to this review, September 13, 2012
Dear John P,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2012

This was a very enjoyable hotel experience. The hotel seems well maintained. The staff are friendly. We were there for a meeting that took over most of the hotel's public spaces, and the hotel did everything needed to accommodate our people. The only drawback is that there are no retail, drug or food estrablishments within easy walking distance--except for the Budweiser plant that offers tours close by.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel O, General Manager at Crowne Plaza Columbus North-Worthington, responded to this review, October 16, 2012
We appreciate your kindness. We are always happy to offer a complimentary ride to and from the several drug and food options about 1 mile away, it definitely beats walking.
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Kalamazoo, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 11, 2012

We recently spent 7 days at this great hotel. The staff was one of the friendliest we have ever encountered.
The room was comfortable and clean. The restaurant was affordable and had a nice selection. we travel to 7-8 conventions like this each year and have done it for over 40 years. This was perhaps the most friendly and attentive staff we have ever come across.
I see where stuart r has written a negative review. I know this professional victim personally and can tell you that he never has anything good to say about pretty much anything.
As for problems he had I would be willing to bet he did not contact the staff or they would have bent over backwards to fix it.
Also the review about the area being unsafe. It is in an industrial park surrounded by other businesses. I would highly doubt that it is a high crime area.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel O, General Manager at Crowne Plaza Columbus North-Worthington, responded to this review, October 16, 2012
Thank you for your supportive comments and highlighting the friendliness of the staff. We plan to avoid problems, but we will bend over backwards to fix those that slip by. It's what you deserve. Thanks.
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Troy, Ohio, United States
1 review
5 of 5 stars Reviewed August 11, 2012

We participated in a weeklong convention at this hotel. The facility was clean. We slept well on a new mattress. The location was a bit hard to navigate to but the directions on their web site were perfect. The grounds were well cared for with beautiful flower beds. Christino's, the hotel restaurant, was a big surprise with wonderful food at reasonable prices. The convention staff was exceptional following through with any request quickly and efficiently. They worked very hard and did all they could to make the convention run smoothly. nancya

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel O, General Manager at Crowne Plaza Columbus North-Worthington, responded to this review, October 16, 2012
Sounds like you had the experience you deserve. I appreciate you taking the time to share. I will make sure to pass on your kind comments about the terrific staff.
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Fishers, Indiana, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 8, 2012

I want to start by saying there is no way that this is a 3 1/2 start hotel. It is a 2 at best. I can’t believe that this hotel meets the Crown Plaza standards. If so I am disappointed and will think twice about booking a hotel with them again. This property is not in the best of neighborhoods and I was worried about leaving my car with anything of value in it. There seemed to be a lack of management presence the whole time we were there.
We experienced what others have stated about tubs not draining. We were moved when I complained about this but I found it a little weird that the girl at the front desk said they normally don't do that? I guess we are supposed to shower in a tub that will not drain (gross)??? The hotel has a weird musty smell to it throughout the property. We found the whole place to be dirty in general the rooms are in need of an overhaul badly and are not cleaned very well. Dusty vents in the bathroom and dirt in the sinks. We stayed two nights and when we came back to our room at 4pm on the second day we found only one of the two beds changed???? The comforter for the second bed was in a ball on the bed and the bed skirt was sitting in a ball on the TV stand. When I told the women at the front desk about it she seemed put off that I was complaining. I even showed her a picture because I got the feeling she thought I was making it up. We left for the pool for about an hour and the bed was made when we came back. I would think that each room would have a check list that needs to be marked off for every room and signed by the housekeeper who did it. It is obvious that the housekeepers are not trained well, overworked and there is also a lack of supervision and follow up.
The pool area was simply GROSS stuff floating in the water and dirty towels everywhere. The worst part of it was the lounge chairs COVERED in bird droppings. We walked back by the pool area the next day and the same chairs were still covered in it. No one in two days bothered to clean them off or move them from under the trees that the birds were in. This just shows you the lack of management this hotel has. How did the management of a 3 ½ star property not walk the pool area in the morning and notice bird crap all over the chairs????
I also thought it funny that the signs of the hotel said a smoke-free property but yet there was always one or more people standing right next to the main door of the hotel smoking so we had to walk through their smoke just to enter this hotel. One of these people appeared to be a hotel employee???? We never ate at the restaurant because if the other areas of the property were so bad I was not about to be further disappointed by eating a bad overpriced meal. The whole hotel is need of a face lift and a good cleaning. All I can say about our stay was disappointing and gross. Be aware this is not a 3 ½ star hotel!!!!!!!!!

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel O, General Manager at Crowne Plaza Columbus North-Worthington, responded to this review, October 16, 2012
Thank you for sharing your observations.
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Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 8, 2012

I recently stayed this weekend with a name your own price deal with Priceline. I felt that the value was great. The room was clean, and had updated bedding. The bathroom was fairly small but functional. The hotel itself was nice, but the surrounding area has seen it's better days. I'm guessing prior to the economic meltdown, this area was thriving. There are no restaurants within walking distance besides the on site restaurant, and the hotel sits off the beaten path. Priceline rated this hotel as a 3.5 star, but I would put it at the lower end of 3 stars.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel O, General Manager at Crowne Plaza Columbus North-Worthington, responded to this review, October 16, 2012
I'm glad you found everything clean and of good value. Although there are dozens of restaurants conveniently nearby, you are correct about walking distance. We also offer complementary shuttle service to restaurants and other entertainment within a four mile radius and to both nearby Polaris and Easton malls. I hope we see you again soon.
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Additional Information about Crowne Plaza Columbus North-Worthington

Address: 6500 Doubletree Avenue, Columbus, OH 43229 (Formerly Marriott North)
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #79 of 142 Hotels in Columbus
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Columbus North-Worthington 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Crowne Plaza Columbus North provides all of the amenities needed to ensure that your stay is perfect including more than 60 HDTV channels, wired and wireless high-speed Internet, all new Precor fitness center as well as a 24-hour business center. We are located north of Columbus and complimentary shuttle service is available to any location within a 4 mile radius. We are within a few miles of Polaris Fashion Mall, Easton Town Center and Tuttle Mall. I-71 is easily accessible to visit the Ohio Expo Center & State Fairgrounds (Ohio State Fair) and Columbus Crew Stadium. We are close to The Ohio State University, home of the Buckeyes and the Horseshoe (OSU Football Stadium) as well as the Jerome Schottenstein Center. Additional nearby attractions include golf at Muirfield Village Golf Club, home of the PGA Memorial Golf Tournament, the Columbus Zoo, Franklin Park Conservatory and COSI. With over 20,000 square feet of meeting space, the Crowne Plaza Columbus North can accommodate large groups up to 1,000 people. We'll make your weddings, conference or banquet memorable! ... more   less 
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Also Known As:
Crowne Plaza Columbus North Hotel Columbus
Columbus Crowne Plaza
Crowne Plaza Columbus North-Worthington Ohio

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