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Hyatt Regency Columbus: Traveler Reviews

3.5 of 5
350 North High Street, Columbus, OH 43215
Hotel amenities
Hyatt Regency Columbus
Ranked #47 of 141 hotels in Columbus
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295 reviews from our community

Traveler rating
    85
    94
    54
    37
    25
See reviews for
Families
36
 
Couples
49
 
Solo
16
 
Business
125
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
1 helpful vote 1 helpful vote
“Great service, but room for improvement”
3 of 5 stars Reviewed January 24, 2013 via mobile

I was there for a conference for 3 days. The staff was overall great. Could tell they were remodeling or had recently. Towels were scratchy, and should be replaced. Housekeeping wasn't perfect, I expected overall better for a Hyatt Regency. There were wrappers on the floor and I didn't like they moved my bathroom stuff around. The beds were uncomfortable and very thin blankets, it was very cold and the thermostat was difficult to operate. We were served meals and overall the food was great. Big bar on 2 was expensive but nice. Only major complaint was the last morning there was NO hot water! Our group had about 800 people and I don't know if it ran out or what, but it was definitely cold water :(. I think they are in process of being top notch, but the small things make them like your average holiday inn. Fix those and it would be to Hyatt Regency standards.

Stayed January 2013, traveled on business
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Ask Jen R about Hyatt Regency Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim_Dant, General Manager at Hyatt Regency Columbus, responded to this review
January 28, 2013
Thank you for taking the time to review Hyatt Regency Columbus! Let me first apologize for the Housekeeping issues you related. It is not appropriate for guest belongings to be moved and I thank you for bringing it to my attention.
Secondly, I also want to apologize for the inconvenience of the lack of hot water. We are in the process of analyzing the situation. I invite you to contact me if you would like to further discuss aspects of your stay.
I am glad that you were happy with the meals you had in our restaurant. Our Executive Chef, Steve Johnson, takes great pride in utilizing local food stuffs.
You are correct that we are in the process of undergoing a public area renovation. I hope once that is complete you will return and give us another chance to give you a fantastic Hyatt stay.
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Charlotte, NC
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
“Comfortable, Updated & Pleasant, A+ Location For Columbus Visit”
4 of 5 stars Reviewed January 24, 2013

Let me begin by saying the uptown Hyatt in Columbus, OH is an older Hotel by a coupld decades, but it is newly renovated and looks and feels great. It is attached to the convention center and it is located right at the northern end of uptown Columbus. This junction puts it in the perfect spot for a Columbus visit. You can walk most of downtown to the capitol building, you are just a few blocks from Short North a great arts, music and restaurant district that stretches between downtown and Ohio State's district. You are also just 2 blocks from the stadium/arena district and two blocks from my favorite spot....** The North Market *** of which I'll have to give another reivew, but this is a great urban market of great international eats, variety market shops and charm. You are also a short drive or cab ride through uptown to the brewery district and German Town the only areas that are not walkable from the Hyatt. But, back to the Hyatt: the amenities are the only negative. The pool is buried in the basement and is small and very dated along with the small fitness center. But other than that, the rooms are wonderful, spacious and well decorated. Staff very friendly and it's a clean hotel that sees a lot of activity. The locatoin and connection to the convention center where there is a small mall with eats and treats makes this an A++ location to stay and I will say you should not be disapointed. Have a great visit!

Room Tip: Request a high room with a view. The hotel has a view of Short North toward OSU, of the arena distr...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DBTrips-NC about Hyatt Regency Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim_Dant, General Manager at Hyatt Regency Columbus, responded to this review
January 25, 2013
Thank you for such a complimentary review of Hyatt Regency Columbus! We love our location in the middle of everything Columbus has to offer. I wanted to let you know that we do some of our purchasing for the Market Stand Cafe and Big Bar on 2 menus from the North Market. It's great to have such a delicious source of local foods just around the corner! I hope to host you the next time you visit the Columbus area!
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ohio
Top Contributor
75 reviews 75 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
“see the lights....”
5 of 5 stars Reviewed January 23, 2013

booked the panoramic king room....have stayed at this hotel before, and had gotten a similar room at that time...really enjoyed the view.. room comes to a point overlooking high st., so you can look both north and south and enjoy the christmas lights, and other activities in the surrounding area... got a very good rate...109 + tx for the room, bkfst in am was included...very good...ordered off the menu...parking at a partner lot was 13 for overnight, w/ in-out privileges... only drawback was some construction going on, but did not interupt stay...had a nice high floor...16th, so had a great view from room...

Room Tip: if you know when you are going, be sure to check web site...might have better prices, and you can se...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sloppyjoepal about Hyatt Regency Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim_Dant, General Manager at Hyatt Regency Columbus, responded to this review
January 25, 2013
Thank you for the wonderful five star review of Hyatt Regency Columbus! I am so glad you enjoyed your corner room overlooking our bustling city! It's great to hear that your breakfast was good. Our Executive Chef, Steve Johnson, puts a lot of emphasis on local organic eats, and it shows. We are almost done with our public area renovation, and it is turning out beautifully. I hope you will return to be our guest the next time you are in the area!
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Top Contributor
96 reviews 96 reviews
94 hotel reviews
Reviews in 65 cities Reviews in 65 cities
37 helpful votes 37 helpful votes
“WOW!”
5 of 5 stars Reviewed January 23, 2013 via mobile

What a treat! Hotel room with the view was so beautiful. It was a pleasure eating at the hotel bar. Food was fantastic, as well as my waitress and bartender. Being on the 20th floor just wowed me. Check in and out ran so smooth. What a wonderful stay!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Thesoupnazi88 about Hyatt Regency Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim_Dant, General Manager at Hyatt Regency Columbus, responded to this review
January 25, 2013
Thank you for the wonderful review! I am so glad you enjoyed your stay. It's always nice to hear that our guests enjoy the service they receive. I hope you'll chose Hyatt Regency Columbus the next time you are in the area, and that we are able to give you a room on the 20th floor so you can enjoy another beautiful view of our fantastic city!
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Jackson, Ohio
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Not worth the money charged....”
2 of 5 stars Reviewed January 19, 2013

1. Remodeling - why didn't you let me know when the room was booked
2. Placed us in a room next to a hospitality suite: noisy all day long.
3. Room service arrived at 8:15 a.m.: so much for sleeping in.
4. They charge for internet. 9.95 per 24 hour period.
5. All elevators weren't working all the time or they are pretty slow, one or the other.
Therefore I will probably stay somewhere else next time. I have stayed in moderate priced hotels that provided free internet, better room placement, and maid service don't show up at 8:15 a.m. For the price, I expected more.

I have stayed here 3 times, 2 times I was not satisfied. 33% satisfaction rate is not too good.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by Jim M for Columbus
Ask Jim M about Hyatt Regency Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim_Dant, General Manager at Hyatt Regency Columbus, responded to this review
January 21, 2013
Thank you for taking the time to review Hyatt Regency Columbus. I apologize for the early morning disturbance from our Room Service staff, and for the general noise you experienced while with us. You are correct that we have been undergoing a renovation, and I apologize that you were not told the hotel's circumstances when you made your reservation. Thank you for the constructive feedback and I hope to have another chance to serve you again the next time you return to the Columbus area.
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Additional Information about Hyatt Regency Columbus

Also Known As:
Hyatt Regency Columbus Hotel
Hyatt Regency Columbus Hotel Columbus
Columbus Hyatt Regency
Hyatt Columbus
Columbus Hyatt
Hyatt Regency Columbus Ohio
Address: 350 North High Street, Columbus, OH 43215
Region: United States > Ohio > Columbus
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Business Hotels in Columbus
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
633 guest rooms, including 16 suites, and Hyatt business plan rooms... connected to the Greater Columbus Convention Center.. 63,000 sq ft meeting space, including 15,500 sq ft ballroom and 32 meeting rooms. ... more   less 
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