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“High taxes” 3 of 5 stars
Review of Sheraton Columbus at Capitol Square Hotel

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Sheraton Columbus at Capitol Square Hotel
4.0 of 5 Hotel   |   75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)   |  
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Breakfast for 2 Included
Ranked #72 of 142 Hotels in Columbus
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“High taxes”
3 of 5 stars Reviewed July 28, 2014

Just stayed here over the weekend. The local taxes will add 40% to your bill. Be aware.

the rooms are pretty dated. they are dark with few outlets for phones.

I guess this needs to be 200 characters. I don't have much else to say. I stay in lots of hotels.. about 150 nights a year and these taxes really were out of line. I'm guessing it is just downtown Columbus, so ask before you book.

Room Tip: Get a room up high so you don't have the street noise.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review, August 8, 2014
Dear jacksondg,

Thank you for your feedback and taking the time to post your comments. Unfortunately, there is nothing we can do about the current 17.5% taxes on top of your rate. Current Ohio State sales tax is 7.5%. Columbus occupancy tax is 10%. Again, thank you for the comments which will help us in our ongoing efforts to improve our service at the Sheraton Columbus Capitol Square.

Sincerely, Manager at the Sheraton Columbus Capitol Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
    50
    94
    52
    25
    19
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36
55
7
94
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Top Contributor
168 reviews 168 reviews
41 hotel reviews
Reviews in 51 cities Reviews in 51 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 28, 2014

Recently stayed at the Sheraton while in town for a friend's wedding. The hotel itself was fine. The lobby was nice, the bed was comfortable and had nice bedding. Wifi was complimentary. All things that I have become accustomed to being a frequent traveler. Unfortunately, some minor issues would cause me to choose an alternative the next time. The lighting in the hotel room was horrible! The walls had dark wallpaper and the carpeting was dark brown. All the lights were very dim - even the ones over the bathroom vanity. A lighted make-up mirror would have been a valuable amenity! Valet parking was available with in/out privileges - at $23/day. Finally, I'd avoid staying in downtown Columbus for the taxes alone. More than 20% was applied to the bill in various taxes.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review, August 8, 2014
Dear HappyValley1000,

Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our hotel guestrooms and the comfort of the bedding. Unfortunately, there is nothing we can do about the current 17.5% taxes on top of your rate. Current Ohio State sales tax is 7.5%. Columbus occupancy tax is 10%. Again, thank you for the comments which will help us in our ongoing efforts to improve our service at the Sheraton Columbus Capitol Square.

Sincerely, Manager at the Sheraton Columbus Capitol Square
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Ohio
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 27, 2014

Very nice young lady checked us in. No problem with that. But when we got into the room I noticed hair on the bathroom floor. Small piece of aluminum foil on carpet that wasn't swept up. Hooks to hold clothes in bathroom was coming out of wall. But the pillows were soft, bed was ok to sleep on and got a nice hot shower before we left the next day. Basically all one needs in a room,, bed and shower. Booked it on Expedia and saved a lot of money, I assume they reserve this room for Expedia users since they don't pay full price.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sun Prairie
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 25, 2014

We've stayed at several Sheraton hotels, and perhaps because this one is downtown makes the difference. We felt for all the things that needed fixing in the room it is severely overpriced. The toilet ran constantly. The shower didn't drain and by the end of your shower you were standing in several inches of water. The sink dripped. The ice machine on the 9th floor didn't work for our entire stay. When the bellboy brought up our luggage he asked if he could get ice for us. We knew why shortly after he left because he probably also knew the machine didn't work. We called down and asked about getting it fixed twice - and still by the time we left it didn't work. I found some shredded cheese on the floor in the room - clear to me the vacuuming might not have been done prior to our arrival because we had no cheese with us. Some TLC by the staff and management might be needed here.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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florida
Top Contributor
100 reviews 100 reviews
48 hotel reviews
Reviews in 46 cities Reviews in 46 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 22, 2014

1 week stay here was comfortable and without problems. Club lounge worth the extra expense as the brekfast was wonderful with fresh fruit, juice, eggs, bacon, yogurts and oatmeal. Coffe available in the club lounge was good.

Room Tip: Away from the elevators is usually quiet. Upper floors are club level. Club lounge was well run and...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 17, 2014

Nicely situated next to Capitol square and Bicentenary gardens.
Checking in at reception speedy and efficiently with very friendly and helpful staff. This was very welcome after travelling for 20 hours.
Rooms are very spacious , comfortable and clean.
They do a great breakfast.
All in all a great place to stay.

Room Tip: From what I can gather they are pretty much the same
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 16, 2014

A comfortable hotel in a great location. Nothing stand out about it, there must be a quality control issue with house keeping - bed's made and that's about it......so wipe up your crumbs and hang up your bath mat.
I do hope that the ice machine is working for you - it wasn't on floor 9 or 8 I had the feeling they hadn't worked for a while as the staff's despondent response was a little too jaded.
Good views and spacious rooms.

Stayed July 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Columbus at Capitol Square Hotel

Address: 75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
Number of rooms: 400
Official Description (provided by the hotel):
Sheraton Columbus Hotel at Capitol Square is near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining. ... more   less 
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt
Sheraton Columbus At Capitol Square Hotel Ohio

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