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Embassy Suites Hotel Columbus: Traveler Reviews

3.5 of 5
2700 Corporate Exchange Dr, Columbus, OH 43231
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Embassy Suites Hotel Columbus
Ranked #20 of 141 hotels in Columbus
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173 reviews from our community

    Trip type
Traveler rating
    76
    48
    29
    9
    11
Date Rating
Queens, New York
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Fine for a business trip”
4 of 5 stars Reviewed February 28, 2013

The lobby was very nice, clean and staff is friendly. The rooms were clean and toiletries were good - Crabtree & Evelyn avocado & basil products. The pool area looked nice as did the restaurant. Breakfast consisted of the typical options and an omelet/waffle station - yum. Coffee was not good and the juice options, eh.

Con - not an exciting location but it was a business trip so it was perfect for that.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Celster1 about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review
March 1, 2013
Just wanted to thank you for your recent stay here at the Embassy Suites Columbus on Corporate Exchange Drive! We know you have many options when you travel, and so we are glad you were able to experience our Embassy Suites hospitality and we look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
“NOISY KIDS RUNNING WILD”
1 of 5 stars Reviewed February 27, 2013

A terrible place to go for a business event. There were kids running wild, yelling and screaming and treating the place like a big gymnasium, and the parents were lounging in the common area ignoring it all, relaxing and enjoying themselves. Also, it took forever to get an elevator because kids were playing on them, pushing the buttons for every floor. As far as we could tell, the hotel employees didn't even try to ask the parents to control their kids. The manager's reception was nothing but a long line, and there were no clean tables at breakfast. A very stressful visit!

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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Loren0959 about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review
March 1, 2013
Thank you for taking the time to provide a review of the Embassy Suites Columbus on Corporate Exchange Drive. The feedback our guests provide is extremely important to us as we strive to improve our service levels every day. Based on your comments, we did not live up to your expectations during your last stay, and for that I apologize. I will be sharing your comments with our entire staff in an effort to improve the items that you pointed out.

I hope that you will choose to give us another chance the next time you are in town again, thank you for the helpful feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“impressed with friendly staff!”
4 of 5 stars Reviewed February 22, 2013

the room, pool, reception and breakfast were all very well done.
we did have an issue with one tv, but someone was sent up right away to fix it.
everyone was so friendly and helpful. several people went out of their way to find answers to our questions.
one family member needs gluten free diet. the food manager went out of his way to check what options there were.
thank you for a surprisingly nice visit.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask susan g about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review
March 5, 2013
Thank you for your favorable review on Trip Advisor. I will share your comments with my staff. The team here at the Embassy Columbus, Ohio thanks you for your loyalty and commitment to our hotel and to the Hilton Brand. Thanks again and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great family getaway for 6”
5 of 5 stars Reviewed February 22, 2013

We love the suite rooms since there are 6 of us, but for everyone else, the pool, the breakfast and the manager's reception were awesome. We have gone on one night family getaways at other hotels, and sometimes have to get two rooms. This hotel was a great value and you should try it if you have a large family.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask DesMoinesVisitor about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review
March 1, 2013
Just wanted to thank you for your recent stay here at the Embassy Suites Columbus on Corporate Exchange Drive! We know you have many options when you travel, and so we are glad you were able to experience our Embassy Suites hospitality and we look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Extremely Busy but Nice Hotel”
4 of 5 stars Reviewed February 17, 2013

We stayed at this hotel one night while in the area to visit a local college for my daughter. The staff was friendly. The two room suite was clean and roomy. Pancakes, eggs, french toast, bacon, juice, fruit and other items were all included in the complementary breakfast. The pool looked nice but my daughter, her friend and I decided to not use it due to the amount of kids in the pool. This hotel is not good at keeping outside noise from being heard in the room It was quite noisey until about 1:00 am. Nice hotel, but our stay would have been more pleasant if not so crowded.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MMM621 about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review
February 22, 2013
Thank you for your favorable review on Trip Advisor. We strive to provide exceptional service to our guests and I am happy to hear that we did just that during your stay. I hope that you will stay with us again if you have the opportunity in the future. Thank you again for your kind words. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Embassy Suites Hotel Columbus

Also Known As:
Embassy Suites Columbus
Columbus Embassy Suites
Embassy Suites Hotel Columbus Ohio
Address: 2700 Corporate Exchange Dr, Columbus, OH 43231
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotels in Columbus
#37 Family Hotels in Columbus
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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