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Embassy Suites Hotel Columbus: Traveler Reviews

3.5 of 5
2700 Corporate Exchange Dr, Columbus, OH 43231
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Embassy Suites Hotel Columbus
Ranked #20 of 141 hotels in Columbus
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172 reviews from our community

    Trip type
Traveler rating
    75
    48
    29
    9
    11
Date Rating
Mansfield, Ohio
1 review
1 helpful vote 1 helpful vote
“Not happy with breakfast personnel”
3 of 5 stars Reviewed February 3, 2013

The lobby and atrium area was beautiful. Our room was clean and comfortable. However, during check in when we were told breakfast was not served till 7:00 AM and I informed front desk that we needed to depart by 7:10 AM. I was told that my family and I could get cold cereal, juice and muffins without any problem. Well come 6:50 AM the morning personnel was not pleasant with my family getting cereal and fruit. I was told that the dinning area was not open even though all the food was out and it would be available in 10 min. I informed the staff that I needed to leave the hotel in 15 minutes and my children needed to eat a something before we left. Well, they repeated how it was not open and did not make us feel comfortable while eating our breakast. Really!! It wasn't like we asked for hot food. It was all cold and sitting there. Even though it was clean and comfortable I can say I won't stay again because there are times when we have to leave early due to our kids scheduled sport activities and if I can't feed them, why stay. It wasn't as if we were asking to eat a half an hour or more before service!!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask cheryl B about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review
February 5, 2013
Thank you sincerely for your review of the Embassy Suites Columbus on Trip advisor. We were very disappointed that we were unable to deliver the outstanding service that most of our guest enjoy while visiting our hotel. I am very sorry that we did not live up to your expectations. I have spoken to the employees involved with this incident and I am positive that this situation will not be repeated. The employees at our hotel pride themselves in not only meeting guest expectations but exceeding them and unfortunately this clearly did not happen in this situation. If we did not receive valuable input from the concerned guest such as yourself we would not be able to use your experience as a very valuable training tool. Thank you again for your invaluable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
“Excellent service”
5 of 5 stars Reviewed February 3, 2013

Service at the hotel was excellent! Value was excellent as well, especially since it includes free hot breakfast and evening reception. Location is good, only about 15 minutes away from airport and is very easy to get to.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tabitha1629 about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review
February 5, 2013
Thank you for your favorable review on Trip Advisor. We strive to provide exceptional service to our guests and I am happy to hear that we did just that during your stay. I hope that you will stay with us again if you have the opportunity in the future. Thank you again for your kind words. Have a great day!
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Mansfield
2 reviews
“Excellent service, excellent facility”
5 of 5 stars Reviewed January 28, 2013

Our church held a small marriage conference at the Embassy Suites last weekend (about 50 people) and we found every detail to be handled efficiently and with professionalism, and the rooms were outstanding. This was a very pleasant and relaxing experience. I truly couldn't find anything to criticize, and I am an observant person. Kudos to the staff - excellent service. Clean and welcoming rooms and common areas, and great food, too. Highly recommended.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Paula And David K about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review
February 5, 2013
Thank you for your favorable review on Trip Advisor! I have shared your comments with my staff and they sincerely love hearing this type of feedback. At the Embassy Columbus,Ohio we strive to provide exceptional service to our guests and I am glad that you experienced this during your stay. I hope that you will stay with us again if you have the opportunity in the future. Thank you again for your kind words. Have a great day!
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Columbus, Ohio
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great place for girls weekend!”
4 of 5 stars Reviewed January 27, 2013

My friends and I got 2 rooms at the Embassy Suites for one night in January 2013. Check in was easy and we were all given complimentary bottled water for being a Hilton Rewards member. We attended the manager's reception in the evening and the bartender did seem overworked for very few tips (if you take advantage of the manager's reception take money so you can tip!) After the manager's reception we utilized the free shuttle to Easton. The driver was right on time and would have delivered us to anywhere we wanted to go. When we were ready, the shuttle driver picked us up. It did seem to take a while but I think that is to be expected without a prearranged pickup time. The bed was very comfortable and the room was quiet. We had breakfast the following morning and it was a very complete and tasty breakfast offering just about everything you could imagine. It was a great place to stay with friends and we were able to safely get to Easton for all that is offered there. I would definitely recommend this hotel to others.

Room Tip: Be sure to request adjoining rooms early if there is a need. They do not have many adjoining rooms.
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by AngelaP6399 for Columbus
Ask AngelaP6399 about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great perks for good price”
4 of 5 stars Reviewed January 23, 2013

My fiance and I stayed here recently just to get away and there is much to say about this location. The two-rooms suites are spacious with flat screen tvs in both rooms. The staff was friendly and informative. The hot breakfast is complimentary and eggs can be made to order, and every evening they have free drinks at the atrium bar. We will definitely be staying here again, though beware of large functions being held (especially involving children). The staff couldn't seem to quite keep up with the full capacity, mainly in the pool area. The pool is beatiful but small and the children were filling it way over capacity with only one man on hand to try to tame them. We did not stay long which was very regretable. I wish they would have come up with some sort of half hour pass system for those situations so that overcrowding wouldn't have been such a concern for both safety and comfort.
Overall great hotel though. Definitely recommended.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AKQuinn about Embassy Suites Hotel Columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Columbus

Also Known As:
Embassy Suites Columbus
Columbus Embassy Suites
Embassy Suites Hotel Columbus Ohio
Address: 2700 Corporate Exchange Dr, Columbus, OH 43231
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotels in Columbus
#37 Family Hotels in Columbus
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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