I used to love this place. It used to be a nice local getaway to kick back relax and take a swim. Not anymore, it's become a place to dump the kids, so they can swim and run free around the hotel, while mom and dad chill at the bar or in thier room. Pool area over crowded, kids unsupervised and out of control, it would be nice if parents would teach basic manners. We felt bad for the security guard, who just gave up. Not sure what happen to the maximum of 6 people staying in a room. Must have been 16 in the room beside us. Kids running up and down the halls most of the night. I would guess 1/2 the people there, were not actually registered guests. Anyone, at anytime of day or night can walk in and have access to all area's and guest floors. Apparently this has become the Chuck E Cheese for kid birthday's!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 23, 2013
Thank you so much for your invaluable feedback. My goal as General Manager is to ensure that every guest has the best possible stay with us and I was very disappointed to hear that your stay was less than desirable. I wanted to let you know that this is not our typical service at the Embassy Suites Columbus, Ohio, as you can tell from our rating and the multiple testimonials of our previous guest. I will continue to work with my staff to ensure that any occurrence such as this does not happen in the future. Thank you again for your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.