I wanted to comment on the great service we recieved at the Embassy Suites. This was a return visit that was offered by Emily the front office manager due to our prior stay having prioblems. The last time we stayed there was a family reunion and they were extremely loud and kept us up untill the early morning. We informed Emily of the problem and she arranged for us to have another stay for our troubles. The room was great and a cheese tray and bottle of wine was waiting for us (a great surprize) Like always the cooked to order breakfast was nice and the hotel is very upscale and clean the staff is constantly working to clean and keep guest happy. If in Columbus i would highly recommend.

We were traveling with all of my husband's family - 8 adults and 5 kids in all. I booked four rooms at this hotel based on our experience at the Embassy Suites in Louisville, KY. Well, I now know after this past weekend that not all Embassy Suites are the same!

We arrived at 4:40 on Saturday - check in time is 3pm. Three of our rooms were ready, the fourth was not. The lady working the front desk killed time by checking around the hotel to see if she had four rooms together on the same floor elsewhere, and then said she didn't. By the time she was done checking her computer, apparently the status of my room had changed to "Vacant Ready," so she checked us in. Let me also point out that she told me housekeeping may be finishing up their "quality check" - some quality check, as along with the issues I'm about to list, I also found an empty tube of toothpaste in plain view on the bathroom floor.

Got to our room, and the first thing I had to do was call downstairs for a Pack 'n Play - absolutely fine, even though I requested it on my reservation, rarely does a hotel ever have it in the room when we arrive, so this did not bother me. What bothered me was phone call #2 that I had to make because we had no hand towels, and no wash clothes in our room. Then there was phone call #3 after I realized the housekeeping staff had been so generous as to leave us only 1/4 of a roll of toilet paper, and no extra roll.

Meanwhile, my inlaws had moved into the room next door. They were unloading their stuff, and a housekeeper took it upon herself just to swipe her key and let herself in to deliver some towels. Not even a knock first?

Thank GOD the people in the other two rooms had no problems, or I would have been embarassed, after we talked up what we thought was going to be a great hotel.

Now the pluses - the poor housekeeping lady that had to come to my room three times to deliver items that should have already been there was sweet as can be. The bartender working Saturday night was great! And the breakfast was fantastic. The kids also enjoyed the pool.

I'm in no hurry to return - we actually have reservations at the Cambria on Polaris this weekend, and although we have to pay for breakfast there, My room has always been stocked with the usuals upon arrival. I guess what upset me the most was when I arrived 1hr 40 mins past check in time, and our room wasn't ready. The front desk lady's excuse was "We had a full house last night and they're running behind." Well, that's fine and dandy, but if you have a full house, schedule enough employees to get the place cleaned up by check-in time! I would've been ridiculously upset had we arrived at 3pm with a cranky 2 year old needing a nap and we weren't able to check in.

We're planning another COSI trip next fall, and if the rest of our group wants to stay here, I will reluctantly book again. But if I have a choice, we'll go elsewhere.

We stayed here during a soccer tournament and the hotel was full of soccer families. Every year on this weekend, the hotel sells out for the tournament and it is over run with kids everywhere. We know this and understand that it will not be a quite, peaceful stay. However, the management staff does not seem to understand this. They were very rude and nasty to both the kids and the parents, as if we were too much for them to handle. The pool was very crowded and the manager there seemed to not like kids at all. So she decided to kick all kids out of the pool area, along with their parents. The boys were not doing anything wrong, but being loud. The whole hotel was loud!! But evidently having fun in the pool is not permitted in this hotel. When my husband asked her what they were doing wrong that caused the pool to be cleared out, she responded that she had a headache and did not want to deal with this. She went on to say the soccer players were destroying her hotel and were too loud. Listen, you knew what you were getting yourself into when you agreed to be a hotel sponsor for this tournament. The kids were not destroying you hotel, they were playing in the pool. That was all! When she was asked for towels for the pool we were told too bad, find some on our own. Our kids had to get out of the pool soaking wet and go up to their room to get a towel. Then she complained they were getting her floors all wet! Really??? This soccer tournament is probably the only time this hotel is at capacity all year because it is located in the middle of a very shady neighborhood. I can tell you that our entire team will not be staying there next year. We will go to the Drury, where the welcome the teams and treat them with respect, not disdain. I could not believe we were being treated that way, and the kids were not doing anything dangerous, disrespectful or damaging. I guess swimming and playing games at the pool, however, is not permitted in this hotel. If you have a family with kids do not stay here! Also if you have a nice car you will park in the lot, do not stay here! The area is known for theft, vandalism and violence.

This Embassy Suites is a terrific hotel in downtown Columbus Ohio, near the Worthington suburb. First of all, it was clean, well maintained, and the staff was very friendly and helpful. They have a great happy hour with the usual bar drinks and healthful snacks - fresh veggies, chips and the like. Their made to order breakfast was well done as was their buffet table. We had the occasion to enjoy a good meal in their on-site resaurant. The here too was noteworthy. The hotel is easy to access from I270 and has exceptional space for jogging and walking the children, but pets are not allowed at this hotel - a disappointment. The hotel is surrounded or near a variety of restaurants - Buca Di Beppo is nearby as are several Tim Horton donut shoppes if you enjoy these. Nearby Worthington has many quaint shoppes and tasty eating places. The local french style restaurant - La Chatelaine is worth a visit.