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“Another great option in the Polaris area” 4 of 5 stars
Review of Hampton Inn & Suites Columbus Polaris

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Hampton Inn & Suites Columbus Polaris
2.5 of 5 Hotel   |   8411 Pulsar Place, Columbus, OH 43240   |  
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Ranked #4 of 140 hotels in Columbus
Charlotte, NC
Top Contributor
103 reviews 103 reviews
50 hotel reviews
Reviews in 48 cities Reviews in 48 cities
80 helpful votes 80 helpful votes
“Another great option in the Polaris area”
4 of 5 stars Reviewed April 25, 2014

Stayed here for the first time on a last minute trip - rates were significantly better than any other options in the area. Hotel feels new - standard hampton inn breakfasts - rooms seem bigger than other hamptons we've visited. Very quiet hotel despite being nearly full. Easy access off the highway - getting back is slightly tricky as there are a few right turn only exits - best way we found was to turn left at the light after exiting through the adjacent Fairfield inn and suites. For electric car drivers traveling with with a 120V charger - there are several non-dedicated outlets at the base of light posts in the shared parking lot (no dedicated electric chargers - yet).

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddecoito, General Manager at Hampton Inn & Suites Columbus Polaris, responded to this review, April 30, 2014
Thank you so much for sharing your experience at our hotel! We appreciate your feedback and ratings. We hope to have you as our guest again soon!
Take care,
Deedee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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327 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Any
English first
springboro, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2014

this hampton inn provides a clean and inviting environment with top notch front desk staff! you are welcomed by name and they accommodate every need. it is a great locaiton with many restaurants and shopping nearby. i would recommend staying here!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddecoito, General Manager at Hampton Inn & Suites Columbus Polaris, responded to this review, April 23, 2014
This is such a nice review. thank you for sharing! We do love having you with us!
Take care,
Deedee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2014

The hotel itself was great quality - the only suggestion I would recommend is to improve the mattresses for the sofa sleepers. The employees were very helpful, especially to my school-age son who had developed an earache the last morning of our stay.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddecoito, General Manager at Hampton Inn & Suites Columbus Polaris, responded to this review, April 15, 2014
Thank you so much for sharing your feedback. I will share you comments with our internal teams! I do hope your young one is feeling better!
Take care,
Deedee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2014

I've stayed at this hotel several times. The hotel is clean, staff is friendly, and the rooms are quiet. We were near the elevator and never heard a thing! The location of the hotel is very convenient. There are a lot of restaurants and many shopping facilities. There's always lots of family activities in the Columbus area.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddecoito, General Manager at Hampton Inn & Suites Columbus Polaris, responded to this review, April 11, 2014
Thank you so much for you feedback and the high marks. We are looking forward to having you back soon!
Take care,
deedee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 4, 2014

We decided to stay at the Hampton Inn on 8411 Polaris Parkway. According to Trip Advisor, it was #4 out of 139 hotels around the Columbus area.

Upon pulling into the parking lot, we noticed that it was very nicely maintained.

We had book our room through Hotels.com and had no problem with our reservation. The staff was very friendly and professional.

I didn't realize I had booked a handicap accessible room so our room was a little larger than most rooms.

Our room was very clean. The sheets were clean and had no stains on them and there were no spots, rips, or tears on the carpet. The bathroom was very clean and there was no mold around the tub. The only problem we saw was that the ceiling above the lights in the bathroom needed repaired and for some reason there was no exhaust fan in the bathroom.

Unfortunately the view outside of our window was the top part of the overhang of the building.

We had to ask the staff were the closest CVS was and they gave us perfect directions to the closest one.

The front desk staff was extremely friendly and helpful. They also did call our room a few hours after our arrival to make sure everything was ok.

After we came back from dinner, we asked if we could get a mini refrigerator for our room and the staff said they did not have one. That kind of surprised us since families stay there and it's rated as a family hotel.

The pool and hot tub area were very clean. There were plenty of towels available. Albeit these towels are more like hand towels so you may want to bring one from your room. There is also a shower available for showering off.

The beds were very soft, almost too soft. Unfortunately the pillows were way too soft. I had three under my head and I still sunk to the bed.

The breakfast in the morning was very nice. That morning we had omelets, sausage, potatoes, a variety of fruit, cereals, juices, coffees, bags, toast, waffles and muffins. The attendant kept everything hot and stocked. They also had grab 'n go bags available at the front desk.

The hotel also has a fitness room on the main level. They had towels available as well as packaged headphones available for the guests.

This would be a great hotel for business travelers and couples. For families, if they truly do not have mini refrigerators available, maybe they might consider investing in some. Especially for families who have young children. We had dinner leftovers and it would have been nice to put them in a refrigerator and to keep some water chilled.

They do have ice machines and vending machines available as well as a laundry facility for guests.

The only other complaint we had from the evening we were there, which was not the fault of the hotel, were the noisy from the kids who running the hallway at midnight. The rooms had good sound proofing but when kids run screaming down a hallway, you will hear it and unfortunately our youngest did and was awaken (yes, we have children and I'm complaining about kids).

Overall the hotel is very clean and the staff is friendly. Unless they would have refrigerators available for guests, we wouldn't stay there again.

We were not compensated in anyway for our stay. We paid for this room ourselves.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddecoito, General Manager at Hampton Inn & Suites Columbus Polaris, responded to this review, April 7, 2014
Thank you so much for sharing your experience at our hotel. I did want to note that we do have microwaves and refrigerators in our studio suite rooms. These rooms also have a wet bar and sleeper sofa. They provide a little bit more space for families.
Thank you again for sharing your feedback!
Take care,
Deedee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N Royalton, United States
1 review
4 of 5 stars Reviewed April 4, 2014

I made my reservation online. When I arrived, there was no reservation. Front desk staff was not helpful at all. I was able to stay one night, but had to change hotels....too bad, because this is a nice hotel. I would stay here again, but definitely CALL directly to book your room.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddecoito, General Manager at Hampton Inn & Suites Columbus Polaris, responded to this review, April 7, 2014
I am so sorry that our desk staff was unresponsive to your needs. I have followed up with the desk team and discussed some alternative ways to try to help with this sort of situation. Online bookings can be tough to work with, however we always have alternative routes to try. I am pleased to see that you were so generous with your scores of the hotel. Thank you very much for that and for sharing your feedback. It is so valuable to our success that we learn from our mistakes.
I hope you will be our guest again soon!
Take care,
Deedee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chillicothe, United States
1 review
5 of 5 stars Reviewed April 2, 2014

Hampton Inn never disappoints and this one was no exception ! Clean clean clean linens, bathroom, carpet, furniture ... the list goes on and on. Friendly staff and very accomodating. Breakfast was stocked at all times during the serving hours and the food / beverage areas were very clean and tidy. Recommend this Hampton Inn to anyone.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddecoito, General Manager at Hampton Inn & Suites Columbus Polaris, responded to this review, April 7, 2014
We appreciate your high marks. Thank you very much. I am very glad you experience was so nice. I hope that you will visit us again soon.
Take care,
Deedee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Columbus Polaris

Address: 8411 Pulsar Place, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Columbus
#4 Luxury Hotel in Columbus
#6 Business Hotel in Columbus
#8 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Columbus Polaris 2.5*
Official Description (provided by the hotel):
Here at the Hampton Inn & Suites Columbus/Polaris, OH, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities at our hotel to make your stay exceptional. ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn And Suites Columbus Polaris
Hampton Inn & Suites Columbus Polaris Hotel Columbus
Hampton Inn Columbus
Columbus Hampton Inn
Hampton Inn & Suites Columbus Polaris Ohio

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