EPIC FAIL on customer service!
My husband had been here once in the past, and was really excited about taking me. However, it wasn't clear based on their web site whether they had a separate lunch menu or one menu for the entire day, so my husband called to clarify. The owner, on the phone, explained to him that he could make anything off the menu. Really excited, and looking forward to a nice order of chicken marsala, we headed to the restaurant, 20 miles to the north.
We arrived at about 12:20 to a totally empty restaurant, save for a pathetic little buffet off to one side of the register. When we got there, my husband explained that he had called earlier. The owner asked if we had a coupon. We stated that we had a Prestige Card, and the owner said we couldn't use it on the lunch buffet. So we said, "that's ok, we're not getting the buffet", so he basically said that "well, that's all there is right now". Huh? What about our conversation with you about a half hour ago, where you said that you'd cook anything on the menu? His response, "well I thought you were someone special". We were absolutely flabbergasted. This guy was refusing to cook for us, even if we weren't using the card?
I'm in absolute disbelief that in this economy, especially standing in the middle of an empty restaurant during lunch hour, that any restaurant owner who is sane would not only turn away a paying customer, but would be so rude to them that it would virtually guarantee that said prospective customer would never return. We said as much, and left immediately in disgust. Mind you, all this transpired before he even approached us to seat us.
If it were possible to rate a restaurant with zero stars, Verdi would deserve that distinction. In all of my years of eating out, I have never been treated so poorly. Steer clear at all costs, unless you like a serving of abuse with your meal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.