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“Great staff; great place to stay” 5 of 5 stars
Review of Residence Inn Columbus Downtown

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Residence Inn Columbus Downtown
3.0 of 5 Hotel   |   36 East Gay Street, Columbus, OH 43215   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #22 of 140 hotels in Columbus
Cleveland, Ohio
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Great staff; great place to stay”
5 of 5 stars Reviewed April 27, 2014

I stayed here two nights for a conference and was quite pleased. I was in room 1513 and had a terrific view of downtown, with much light from the several windows. The kitchenette was a wonderful convenience. The room was comfortable, quiet, and clean. The hotel itself is close to the trails by the river and to many restaurants downtown. Everyone on the staff was incredibly friendly and helpful. I'll be staying here again next time I'm in Columbus.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review, May 5, 2014
Ohioabroad,
Thank you for reflecting on your recent stay with us at Residence Inn Columbus Downtown. It’s great to hear you enjoyed your room’s view, as well as the friendly service and conveniences offered at our hotel. We look forward to your next visit and thank you again for writing.

Kind regards,
Robert Kennedy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

173 people have reviewed this hotel

Traveler rating
    92
    58
    15
    4
    4
See reviews for
28
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64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 25, 2014

We LOVED staying here! The staff was absolutely incredible from valet to front desk (especially front desk-what amazing service!) to bartender... they made our stay so fun and were accommodating beyond belief. We just traveled from SD to Turkey and stopped in Ohio to visit family and what a hugely pleasant surprise Columbus turned out to be. We only stayed a night and we stay in a lot of hotels... This one is by far one of our favorite stays! ♡♡♡♡

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review, May 5, 2014
Laura B,
Thank you for choosing Residence Inn Columbus Downtown. We’re happy to have been a part of your travels, and we’re thrilled to know the service and comfort you experienced made this one of your favorite stays. We hope you’ll return for another visit again soon. Thanks again!

Kind regards,
Robert Kennedy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 16, 2014

As many have said about this hotel, the location in a former bank makes it unique. It is also well situation downtown to be convenient to good restaurants, the state house, city hall, and arena. The convention center and Short North is a slightly further walk, but doable. A bus stop is right around the corner on High Street. OSU is a 10-15 minute ride away from there. We had absolutely gorgeous weather during our stay, so Gay street was lively with patio dining. What also makes the stay extra special is the fact that the staff is so friendly and helpful. They really make you feel welcome and looked-after. They will welcome your dog, too. There were doggie treats at the front desk for canine guests. The complimentary breakfast includes hot items, as well as cold cereal, and the like. There is probably something there for everyone, and the breakfast room is well-tended, even on Sunday, so there's no concern about running out of anything. We would definitely stay here again.

Room Tip: We stayed on the side overlooking Gay Street over a weekend when they had a street market going on...
See more room tips
Green Features: Breakfast buffet used china and silver during the week, but plastic utensils and Styrofoam on Sunday, so it seems like they are making some efforts in this area.
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review, April 21, 2014
CatyD2013,
Thank you for sharing your experience with us at Residence Inn Columbus Downtown. It’s fantastic to hear that our excellent staff, clean accommodations, and complimentary breakfast selection reflect our high quality standards. We’re glad you had an opportunity to experience all that our property and location has to offer. Please come back to join us again in the future.

Kind regards,
Robert Kennedy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Sandwich, Massachusetts
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 12, 2014

My expectations were not high for a stay at a Residence Inn on a recent short business trip to Columbus. Much to my surprise, the property was not a generic mid-level hotel. The lobby and breakfast area has been retrofitted into the space of an 80+ year old former bank building complete with a soaring ornate plaster coffered ceiling and walls decorated with bas relief pillars, sculptured borders and dentil molding. A glass room in one corner is labeled "Safe Deposit" in large gold antique letters and the breakfast area features the original bank cash vault door. The front desk staff was friendly and efficient and called my room 15 minutes after check in to ask if everything was in order. I had a corner room that was very comfortable and roomy with a full sized kitchen, living area, bedroom alcove and adjacent bath. The sink area was separate from the toilet/bath. The hotel is in an excellent location in downtown Columbus. I would definitely stay here again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review, April 15, 2014
Sharon P,
Thank you for writing a review and reflecting on your stay with us at Residence Inn Columbus Downtown. We're pleased to hear we exceeded your expectations with our unique property, friendly service, and comfortable accommodations. We appreciate you choosing to stay with us and we hope to see you again soon. Thank you again for your review.

Kind regards,
Robert Kennedy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2014

Beautiful room in downtown area. It really is an old bank. Loved the breakfast area in the vault. Quiet area during the weekend due to downtown location. Valet parking was very easy and useful and they were quick and always friendly.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review, April 15, 2014
Beth Anne S,
We appreciate hearing from you and thank you for writing a review from your stay. It's wonderful to receive your complimentary feedback on our beautiful rooms, as well as the efficient and friendly service you received from our staff. We hope you'll have an opportunity to visit us again at Residence Inn Columbus Downtown. Thank you again for writing.

Kind regards,
Robert Kennedy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 13, 2014

We are Marriott platinum members so have stayed at quite a number of Marriott properties. This one is one of my favorites. It has a beautiful lobby with interesting detailing, since it used to be a bank. The breakfast is served in the old vault! The rooms are standard for Marriott. The front desk staff was exceptionally accommodating. We asked for an upgrade to a 2 bedroom, which they initially said they could not give us because a business group had blocked out all the 2 bedrooms. But the manager then called us back and said they had given the group 2 1 bedrooms instead so they could help us out. The location is really lovely for an extended stay for a family, walking distance to the Columbus children's museum, the riverfront park and the Columbus commons.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review, March 19, 2014
jypsum,
It's great to hear from you! Thank you for your review and loyalty to our brand. We're happy to hear our hotel is one of your favorites and we're pleased to know you we consistently deliver exceptional service. We look forward to your next visit at Residence Inn Columbus Downtown and thank you again for writing.

Sincerely,
Robert Kennedy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, TN
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 12, 2014 via mobile

I've been a platinum member for many years. I was planning to stay at this residence inn and had a business associate - as I will frequently do is request an upgrade to a 2 bdrm as the upgrade is automatic based upon availability. While there were plenty of 2 bedrooms available the front desk associate apparently had no idea how to do an upgrade, appeared confused, and after 20 minutes of sitting around claimed his computer wouldn't let him do anything about it without charging more. I was appalled at the level of unprofessionalism and overall lack of understanding. The rooms are gross, old, and the front desk agent certainly doesn't help this review either.

  • Stayed March 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review, March 14, 2014
werldtravelr,
Thank you for writing. Guest satisfaction is our highest priority and we regret any inconveniences you experienced. We value your loyalty to our brand and do hope to speak with you directly regarding the issues you encountered as this level of service is not typical of our staff. Thank you again for writing.

Sincerely,
Robert Kennedy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn Columbus Downtown

Address: 36 East Gay Street, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Columbus
#14 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Columbus Downtown 3*
Reservation Options:
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Also Known As:
Residence Inn Columbus Downtown Hotel Columbus
Columbus Residence Inn
Residence Inn Columbus Downtown Ohio

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