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Residence Inn Columbus Downtown: Traveler Reviews

3.0 of 5
36 East Gay Street, Columbus, OH 43215
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Residence Inn Columbus Downtown
Ranked #8 of 141 hotels in Columbus
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126 reviews from our community

    Trip type
Traveler rating
    72
    41
    7
    4
    2
Date Rating
Cincinnati, Ohio
Top Contributor
92 reviews 92 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
68 helpful votes 68 helpful votes
“Nice Surprise! A Great Go to for Downtown Stay!”
4 of 5 stars Reviewed January 5, 2013

Upon entrance to our room the lighting and red decor immediately set a really nice mood - it is a renovated Residence Inn by Marriott. Everything seemed to be new and neat. We were a party of three with enough space to each call our temporary own - the room included a sleeper sofa. The made-to-order hot breakfast was great after a late night out in Columbus. In fact, we were able to cook our leftovers properly in the full kitchen! I would definitely stay in this Residence again.

Room Tip: Map out parking entrance, it can be tricky.
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by explorepossibilities for Columbus
Ask explorepossibilities about Residence Inn Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review
January 11, 2013
explorepossibilities,
Thank you for your review. We're glad you chose to stay with us at Residence Inn and enjoyed your visit. I'm glad you liked our renovated hotel and found our suites spacious and comfortable. I hope you and your party enjoyed Columbus and plan to return. We enjoyed having you as our guest and hope to see you again soon.
Sincerely,
Robert Kennedy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Girls' weekend getaway”
5 of 5 stars Reviewed December 31, 2012

The hotel was awesome, the room was fab, but the best part was the service! Nate Wise was very accommodating and entertaining, and made sure our stay was nothing but the best. We came to Columbus for a girls getaway/Christmas shopping weekend, and the Residence Inn was in a great location for that. Shopping at Easton, dinner at the Elevator Brewery, and hanging out with Nate and the Residence Inn staff at the front made our weekend so memorable!

Room Tip: Pick the top floor!
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask HeatherLebanon_OH about Residence Inn Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review
January 8, 2013
HeatherLebanon_OH,
Thank you for your kind review. We're glad you and your friends chose to stay with us at Residence Inn. I'm pleased to know you enjoyed our hotel and wonderful staff. I'll make sure to give Nate a special commendation for his outstanding service and appreciate you highlighting his work. I hope you had a great, memorable weekend with your friends and plan to schedule another getaway. We enjoyed having you as our guest and hope to see you again soon.
Sincerely,
Robert Kennedy, General Manager
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Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Amazing Building!!”
5 of 5 stars Reviewed November 23, 2012

This is THE most unusual Residence Inn I've ever stayed in. When I say unusual, I mean unusual in a good way!! This hotel is obviously a Residence Inn...but the building has been renovated, while retaining some if its very unique and appealing. Great stay in Downtown Columbus.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask bearclaw6672 about Residence Inn Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Columbus Downtown, responded to this review
November 27, 2012
bearclaw6672,
Thank you for writing a review. We're pleased to hear that you enjoyed our unique hotel and had a pleasant visit. We welcome you to visit us again the next time you're in Columbus.
Sincerely,
Robert Kennedy, General Manager
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Maricopa, Arizona
1 review
1 helpful vote 1 helpful vote
“Cool Building...Even Cooler Staff!”
5 of 5 stars Reviewed November 14, 2012

From the second I walked in the door to the moment I left, the staff here bent over backwards to please me. I asked about a convenience store when I arrived and they gave me walking directions for two... were closed (it was just after 8 pm on a weeknight so apparently all of downtown Columbus shuts down at that time). When they found out they'd sent me on a wild goose chase, they gave me complimentary snacks and beverages. In the morning when I needed to attend a trade show and found out that boxes had not made it from Fed Ex, they did everything in their power to get me those boxes! They even had their valet driver bring them to me at the convention center. Brian, Nate, Alex and Ashley...you are the most gracious hosts I have ever encountered.

So that's the staff, what about the digs? The building is an old bank, complete with vaults and marble and safe deposit rooms. Very cool architecture. I will stay here every time I come to Columbus!!!!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MaryJoBarry about Residence Inn Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Columbus Downtown, responded to this review
November 20, 2012
MaryJoBarry,
It's great to hear from you. We appreciate you choosing to stay with us at Residence Inn Columbus Downtown, and we're delighted to hear you enjoyed your visit. We're grateful for your kind compliments about our staff. I'll make sure to give Brian, Nate, Alex, and Ashley a special commendation for their outstanding service. We're pleased that everything worked out well for you and hope you had a successful convention. Your gracious hosts will continue to provide their best service, so we hope you'll visit us again soon.
Sincerely,
Robert Kennedy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpharetta, GA
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
“Exceptional service, exceptional cleanliness, exceptional decor”
5 of 5 stars Reviewed November 12, 2012

There are generally 2 types of Residence Inn's - ones that have undergone renovations and ones that haven't. The ones that have are pretty good properties. The ones that haven't - not so much. Then, there is this property. This is the best stay in Columbus by far. The housekeeping is the best in the city. The staff is friendly. The hotel is quaint and offers good amenities. The decor is outstanding and the beds are comfortable. This and the Lofts are the two best and the Drury is a distant 3rd. All others aren't even close.

I am a frequent traveller who forgoes getting the full points at the Renaissance because this Residence Inn is so good.

Room Tip: Lower floors tend to be more coveted, but occassionally there will be street noise in the middle of...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by buddy_and_lindsay for Columbus
Ask buddy_and_lindsay about Residence Inn Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Residence Inn Columbus Downtown, responded to this review
November 16, 2012
buddy_and_lindsay,

It's great to hear from you. We appreciate your kind review and great comments about our hotel and staff. I'm glad you found our decor pleasing as well as our staff friendly and helpful. All of your compliments are well received and appreciated. Please keep us as your choice hotel when traveling to Columbus! We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Columbus Downtown

Also Known As:
Residence Inn Columbus Downtown Hotel Columbus
Residence Inn Columbus Downtown Hotel
Residence Inn Columbus
Columbus Residence Inn
Residence Inn Columbus Downtown Ohio
Address: 36 East Gay Street, Columbus, OH 43215
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Suites Wheelchair access
Hotel Style:
#8 Family Hotels in Columbus
#9 Business Hotels in Columbus
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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