You can't beat the location if you are looking for closeness to German Village and a quick drive into downtown. The staff is very friendly and accommodating. The room was spacious with updated modern colors and furniture. The only downside was the fact that the hotel is non-smoking but clearly it was a smoking hotel at one point, and our room stank of old smoke. Perhaps it was the person who rented the room before us and that is why the room smelled so much of smoke, but it stunk nonetheless. In fact, the sheer curtain at the window had a large burned hole through it, and strangely, tucked behind the curtain was a small syrup bottle. Rather strange. But since the hotel was full, there was no other room to go to, so the stale smoke smell had to stay along with us. On the plus side, the bed was incredibly comfortable and it was quiet. Every guest and employee we met was very friendly. Breakfast includes two types of waffles, cinnamon and plain, plus muffins to toast, yogurt, hard boiled eggs and cereals. We would certainly stay here again, although we would ask to make sure we would be in a room that did not smell of residual smoke. The location can't be beat if you want to be near German Village. Two blocks and you are at the Book Loft and visitor's center. Great location.
Make sure you ask for a room that does not smell of smoke.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 31, 2012
Thank you so much for your review for your recent stay here at the comfort inn and suites Columbus, Ohio. It is unfortunate that you encountered a room that someone has previously smoked in. We became a smoke free hotel about 5 years ago and we established a $200.00 penalty fine for smoking in the room, but people still don’t care or care to respect the rules and expectations of a guest at our hotel. We normally do not rent the room until the next business day after check out, but we were sold out and not able to do the deep cleaning like washing the curtains the carpet and deodorize the room properly due to that. I wished we could have moved your room to make you feel more comfortable, but I am glad the comfortable beds and the quietness made you feel a little better. Thank you for your comments about my staff I am very proud that they were very friendly and accommodating to all your needs. I am very glad you enjoyed the free breakfast where there is a little something for every guest and your right you can’t beat the location it is only 2 blocks away from downtown German village and surrounded by the brewery district where you can find over 17 different restaurants and pubs all in safe walking distance.
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Thanks to your positive words for our facility we will be able to keep up not only with the best service, but keep up with the updated modern feel at our facility. Your words pushed our confidence level to the very top and with that we will be a keep giving every single guest the outmost appreciation once they walk in through the door
I hope you come back soon to the area. I promise we will continue improvements in all aspects, but most especially in the concern with the guest smoking in our non smoking facility.
Sincerely and with great appreciation,
Diana Valdivia, GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.