We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice stay” 5 of 5 stars
Review of Hilton Garden Inn Columbus/Polaris

Save Saved
You added Hilton Garden Inn Columbus/Polaris to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Garden Inn Columbus/Polaris
3.0 of 5 Hotel   |   8535 Lyra Drive, Columbus, OH 43240   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book Early and Save!
Ranked #14 of 140 hotels in Columbus
Oakville
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
“Very nice stay”
5 of 5 stars Reviewed January 14, 2013

Spent the New Year here on Business. The hotel is very well situated with many restaurants and activities close by.
Staff is friendly and helpful.
The breakfast buffet is great and they will custom cook your eggs if you ask. Rooms are very clean and comfortable.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, January 30, 2013
Gerald D,

Thank you so much for your nice review! We'd be honored to accommodate you again in 2013!

Have a great New Year!

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

228 people have reviewed this hotel

Traveler rating
    132
    66
    16
    7
    7
See reviews for
54
51
14
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Fort Wayne, Indiana
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 11, 2013

Great hotel in a great location to the Polaris Mall, the Columbus Zoo and much much more. They offer an above average breakfast where it's cooked fresh on-site too that included, 2 different kinds of scrambled eggs, 2 different kinds of potatoes, sausage, bacon, yogurts, waffles, cereals, fresh fruits, biscuits & gravy. It was very very nice!
Highly recommend!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, January 30, 2013
TonyaLeS,

Awesome! We are thrilled you enjoyed our hotel, ideal location, and our breakfast! You should come back to visit us soon... as spring approaches, there will be lots of festivals and special events going on in Columbus!

Thanks for your wonderful review!

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubois, Pa
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 28, 2012

WE always look forward to staying at the Hilton Garden in Columbus. Great location..close to shopping, restaurants, and just off I 71. Staff is very helpfull and the rooms very comfortable. We used their business center and appreciated the coffee available in the lobby. We look forward to our next trip.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, January 30, 2013
Joseph320,

Thank you so much for your kind review! We really appreciate your thoughts, especially as a return visitor. We are already looking forward to accommodating you again!

Thank you!

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 1, 2012

The hotel was at a great location for driving doen from Cleveland for an Ohio State game. The rooms were clean, and the staff was very friendly. Very hearty breakfast, but was a little surprised that it was not complimentary.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, January 30, 2013
Bob M,

Thank you for traveling from Cleveland to support our Buckeyes! I agree that our northern location on I-270 & I-71 makes us an ideal location for Cleveland travelers. We'd love to have you back this season... see you in a few months!

Thanks again for the great review.

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 27, 2012

Nice hotel with the typical Hilton quality in terms of the property and staff. Not much else to say about this hotel, everything about it was good and I'll stay here again. The hotel is easy to get too and there's lots of shopping and restaurants nearby.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, January 30, 2013
Tom G,

Thank you for your review and for choosing to stay with us! With so many options in the Polaris area, we are thrilled to hear that we have stood out. We'd love to see you again!

Thanks again Tom G,

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 20, 2012

I have stayed at a number of Hilton Garden Inns over the last few years. Usually you know exactly what to expect - good service, decent breakfast (not free unless you are Gold or Diamond Hilton member), and a serviceable evening meal and a bar that has a limited wine selection.

This one had all of the above except the service was only tolerable and the breakfast was not as good as you find at most HGI properties. The front desk staff was pretty disengaged from the customers - they seemed more interested in serving themselves and quibbling over who was doing what task than anything else.

To top it all, I felt like the property was not up to Hilton's usual cleanliness standards. It's not that it was dirty - more like grimy - lots of stains in the carpets and the Lobby area. There is a Hilton nearby, and the next time I stay in this area I will be moving up the street.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, November 26, 2012
Hello Steverino57201,

Thank you for taking the time to share your experience with us. We are thankful to have had you as our guest and we hope to accommodate you again in the future. As our front desk supervisor, I will use your experience to better train our staff members, as your perception of our service does not meet yours or our standards. Thank you for letting us know so we can create a more welcoming and professional stay for you next time.

Thank you again, and please feel free to contact me with any further thoughts or questions.

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
614.846.8884 TEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Top Contributor
61 reviews 61 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 16, 2012

I stayed a couple of nights at this property. Standard Hilton Garden Inn. Spacious rooms, free internet, helpful staff, decent breakfast. I checked in late in the night and realized that i had not availed my corporate discount. The person at the front desk told me to go to my room as it was well past mid-night and he would take care of the changes. By the next morning everything was sorted out. The hotel is right in the middle of the Polaris Parkways with plenty of eating options within a mile of the property.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, January 30, 2013
Raop,

Thank you for your review! We definiely love to take care of our coporate travelers so I'm glad we were able to efficiently sort out your rate.

We hope to see you again soon!

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hilton Garden Inn Columbus/Polaris? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Columbus
#15 Family Hotel in Columbus
#18 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Tingo, Travelocity, Expedia, getaroom.com, BookingOdigeoWL, Venere, Agoda and Otel so you can book your Hilton Garden Inn Columbus/Polaris reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Columbus/Polaris, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.