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Hilton Garden Inn Columbus/Polaris: Traveler Reviews

3.0 of 5
8535 Lyra Drive, Columbus, OH 43240
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Hilton Garden Inn Columbus/Polaris
Ranked #21 of 141 hotels in Columbus
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106 reviews from our community

    Trip type
Traveler rating
    56
    37
    4
    3
    6
Date Rating
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Good spot to stay for a game if you are coming from Cleveland”
4 of 5 stars Reviewed December 1, 2012

The hotel was at a great location for driving doen from Cleveland for an Ohio State game. The rooms were clean, and the staff was very friendly. Very hearty breakfast, but was a little surprised that it was not complimentary.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bob M about Hilton Garden Inn Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
January 30, 2013
Bob M,

Thank you for traveling from Cleveland to support our Buckeyes! I agree that our northern location on I-270 & I-71 makes us an ideal location for Cleveland travelers. We'd love to have you back this season... see you in a few months!

Thanks again for the great review.

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
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Pittsburgh, Pennsylvania
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“Hilton Quality and Great Staff”
4 of 5 stars Reviewed November 27, 2012

Nice hotel with the typical Hilton quality in terms of the property and staff. Not much else to say about this hotel, everything about it was good and I'll stay here again. The hotel is easy to get too and there's lots of shopping and restaurants nearby.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
January 30, 2013
Tom G,

Thank you for your review and for choosing to stay with us! With so many options in the Polaris area, we are thrilled to hear that we have stood out. We'd love to see you again!

Thanks again Tom G,

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Disappointing”
2 of 5 stars Reviewed November 20, 2012

I have stayed at a number of Hilton Garden Inns over the last few years. Usually you know exactly what to expect - good service, decent breakfast (not free unless you are Gold or Diamond Hilton member), and a serviceable evening meal and a bar that has a limited wine selection.

This one had all of the above except the service was only tolerable and the breakfast was not as good as you find at most HGI properties. The front desk staff was pretty disengaged from the customers - they seemed more interested in serving themselves and quibbling over who was doing what task than anything else.

To top it all, I felt like the property was not up to Hilton's usual cleanliness standards. It's not that it was dirty - more like grimy - lots of stains in the carpets and the Lobby area. There is a Hilton nearby, and the next time I stay in this area I will be moving up the street.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Steverino57201 about Hilton Garden Inn Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
November 26, 2012
Hello Steverino57201,

Thank you for taking the time to share your experience with us. We are thankful to have had you as our guest and we hope to...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Top Contributor
50 reviews 50 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
“Interesting location ...plenty to do”
4 of 5 stars Reviewed November 16, 2012

I stayed a couple of nights at this property. Standard Hilton Garden Inn. Spacious rooms, free internet, helpful staff, decent breakfast. I checked in late in the night and realized that i had not availed my corporate discount. The person at the front desk told me to go to my room as it was well past mid-night and he would take care of the changes. By the next morning everything was sorted out. The hotel is right in the middle of the Polaris Parkways with plenty of eating options within a mile of the property.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask raop about Hilton Garden Inn Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
January 30, 2013
Raop,

Thank you for your review! We definiely love to take care of our coporate travelers so I'm glad we were able to efficiently sort out your rate.

We hope to see you again soon!

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb, Croatia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“great place”
5 of 5 stars Reviewed November 15, 2012

we came for a business and used it as a base...helpfull and friendly service, home made breakfast and breakfast bar,nice clean room and good location...nice fireplace in the lobby...we had a very pleasent stay,easy check in and check out...highly recommended....

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sabrina3665 about Hilton Garden Inn Columbus/Polaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI Columbus P, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
November 15, 2012
Hi sabrina3665,

Thank you so much for your kind review! It sounds like you had a successful business trip. I am happy we were able to provide a base for you and your coworkers.

Enjoying the warmth from the fireplace is the best part of winter for us. Glad you enjoyed it too!

Hope to see you again soon,

Ashley Byrnes
Guest Service Manager | Hilton Garden Inn Columbus/Polaris
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Additional Information about Hilton Garden Inn Columbus/Polaris

Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Columbus
#14 Best Value Hotels in Columbus
#36 Family Hotels in Columbus
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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