AVOID THIS HOTEL unless your car breaks down in the middle of the night, in severe weather, and every other hotel in a 63 mile radius is completely booked. And even then, I would advise you to call a taxi and ride 63.01 miles to the next hotel. Yes, my experience was THAT bad!
I was a guest in this hotel from Nov 1-4, 2011. Throughout my stay I had concerns about the sanitary conditions of the hotel, and was highly offended by the poor quality of customer service that I encountered. Furthermore, the appliances in my room were in disrepair, and there was a wretched odor coming from the HVAC unit (which was also loud and barely worked.) The most egregious part of my stay was the way Hilton's staff minimized events, and was not solution-oriented. As a matter of fact, on several occasions, the staff displayed unpleasant and impolite behaviors, and were down right rude!
Allow me to elaborate... The room had large pieces of old food on the floor, the refrigerator did not work properly, the room's land-line phone was unreliable, and there were dirty sheets on the bed (and don't forget the room smelled badly.) I know the sheets were dirty because of their odor and the blond hair strands on them. My request to swap my broken phone for a working phone was refused. (The bldg engineer kindly inquired about whether I had a cell phone, and if it was working.)
It was an arduous and exhausting process to get these awful mistakes corrected. The majority of the staff I interacted with were incompetent and impotent, especially Deniz, who was at the front desk all night. Clearly, that particular room had no business being rented, and yet the staff NEVER offered to move me to another one, including the general manager! After I made him aware of my concerns, I had to ask to be moved to another room, twice, before it happened.
I expected better. We, as guests, deserve to be treated better. Please trust me and stay far away from this hotel. The quality of Hilton hotels is very inconsistent and I refuse to take a chance on them anymore. MARRIOTT will get ALL of my FUTURE BUSINESS. Hilton hotels are not worth the hassle.
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- Also Known As:
- Hilton Garden Inn Columbus/Polaris Hotel Columbus
- Hilton Garden Inn Polaris
- Hilton Columbus
- Columbus Hilton
- Hilton Garden Inn Columbus/Polaris Ohio