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“AMAZING!” 5 of 5 stars
Review of Hilton Garden Inn Columbus/Polaris

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Hilton Garden Inn Columbus/Polaris
3.0 of 5 Hotel   |   8535 Lyra Drive, Columbus, OH 43240   |  
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Special Offer
AAA Family Fun Package
Ranked #16 of 142 Hotels in Columbus
Certificate of Excellence 2014
Lewis Center, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
“AMAZING!”
5 of 5 stars Reviewed May 16, 2011

Our house caught on fire and we had to live here for about a month. LOVED IT! Amazing service, rooms are clean and comfy, staff is very friendly, they always have freshly baked cookies and fruits in the main room, they have a computer room, weight room, pool and hottub, beds are super comfy. LOVED IT!

  • Stayed June 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, December 23, 2011
I am so sorry to hear that your house had caught on fire but thank you so much for choosing to our hotel your home for a month. I am happy to hear you received such great service and if you ever need a stay-cation, you know where to find us. Happy Holidays!

Sincerely,
Sarah Voloschuk
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 reviews from our community

Traveler rating
    169
    89
    27
    7
    7
See reviews for
73
67
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102
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Seattle
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 14, 2010

For a business trip in the area, this is a comfortable, clean hotel with friendly staff and standard/extra amenities such as free Internet, HBO, refrigerator and microwave in room, and a medium-small indoor pool. My double-queen room is adequately sized and furnished in a functional, slightly dated, business-style manner. The bathroom is a good size, with counter space, and the all the plumbing fixtures function very well. The heater fan noise is noticeable, but not enough to keep me awake at night. The in-lobby restaurant is more than adequate and features custom-made omelettes as part of the full breakfast bar. Although nothing about this hotel stands out as spectacularly great, it is above average is several ways and has no real deficiencies, so would be a good choice for business travelers and possibly familes as well.

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review, December 23, 2011
Hello! Thank you so much for your review of our hotel last December. I am curious if you have stayed at our hotel since? If not, please allow me to tell you some of the features we have received in the past year: high speed wireless Internet acess, HD flat screen TVs and new fitness center equipment. If you haven't been back, we hope that you will stay with us again the next time you are in Columbus!

Sincerely,
Sarah Voloschuk
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Fort Wayne IN
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 22, 2010

This was a first class experience from the friendly staff to the good food. I enjoy a three night stay the beds where comfortable the rooms are fresh and clean. Could not have been better. My expectation was for a average clean room at an average price, I have to say it was way above average, totally exceeding all expectations thank you Hilton Gardens Inn

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ogdensburg, New York
Top Contributor
89 reviews 89 reviews
53 hotel reviews
Reviews in 43 cities Reviews in 43 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 12, 2010

Nice, relatively new hotel right off of I-71. It is surrounded by shopping - big mall, Target, etc. There are also a lot of restaurants to choose from. The rooms was nice and big and the wireless internet worked well.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Canton, Ohio
1 review
4 of 5 stars Reviewed October 9, 2010

The Hilton Garden Inn at Polaris meets business travelor needs. Staff is extremely professional and helpful. Everthing one would expect from Hilton is included: comfortable bedding, quality linens, business amenities (business center, wireless web access, ample in-room office space) and comfortable lobby area. There is a lounge and restaurant for convenience, athough I did not access this service during my recent stays. The location makes this hotel a great bargain as shopping, entertainment and restaurants are in walking distance if you don't want to get in your car after along day of meetings. It is a hotel of choice when visiting the northern Columbus area.

  • Stayed September 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Terre Haute, IN
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 19, 2010

Staff..... Friendly, eager to please and always smiling. Someone was always cleaning something. The place is practically spotless.

Room.... Clean, comfy.

Fitness center..... Small but the equipment was really nice.

Wireless..... worked very well and I only lost my connection once. I was able to get right back on.

Breakfast buffet,,,,, lots of good choices- made to order omlettes were excellent.

Location was close to everything we needed.

  • Stayed September 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orange, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 23, 2010

Well, I have been here for 10 days, everything paid for in advance~ my employers tab. I point this out because I would not stay if it were my money. I don't have a lot of expectations, but this has been a trainwreck. Here is a list of issues:

1. Internet is available but most of the time the bandwidth is between 10-50 Kbps. Dial up is faster. Checking email or even facebook is intermittently succesful.

2. I am on television number 3. The first TV in my room was out of focus, so much so that half the image was wrapped. The replacement TV would work until someone slammed a door or a sound played to loud, then the screen image would shrink to about 1/4 its normal size. The one I have now turns itself on and off at random intervals. I quit asking because at this point it isn't funny any more.

3. The bed on one side is litterally a bowl shape. Not to big a deal to sleep on the other side but I would expect someone to notice and replace it. If I was here with my significant other it would be unacceptable.

4. The toilets are a really bad design. You have to flush between each step because they can't accomodate the usual amount of material one would expect. Heed this warning or expect a mess...

5. The front desk staff is hit and miss. Several of them are friendly and gracious. The others are less than helpful and seem to be more interested in continuing conversations with other staff than in assisting guests. Seems to be a bit clique but thats just my guess.

There are some high points however, they just don't outweigh all the other inconveniences in my view. However the people I want to commend do deserve to be recognised for doing a great job.
1. Housekeeping~ They keep my room spotless and always stocked with towels, soap, shampoo and even mouthwash.
2. The kitchen staff~ Friendly, always ready with a refill and the menu isn't half bad.

If all you need is a place to "crash" it is probably fine, but a Motel 6 is a cheaper alternative. Staying longer than 2 days, I would caution against.

  • Stayed June 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPolarisSC, Sales Coordinator at Hilton Garden Inn Columbus/Polaris, responded to this review, August 18, 2010
Good day!

I would like to first of send my apologizes to any miss haps that may of occurred during your stay with us here at the Hilton Garden Inn Columbus/Polaris. After reading through your review of our hotel I was greatly concerned with the conditions of the room and staffing. I was wondering if I could get in contact with you regarding some more specific information about your stay and to also see if there is anything I can do for you.

Please contact me so we can discuss your past stay with us.

Thank you.
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Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Columbus
#12 Business Hotel in Columbus
#15 Family Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio

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