Great food.....absolutely terrible service! I was traveling on business with two work colleagues and recommended based on experiences in other cities. As per usual, the food was amazing, but I was honestly embarrassed that I recommended this to my co-workers due to the service we received. It began at the door, when greeted by what appeared to be a manager. When we inquired about a table, he said they were full and that we could sit in the bar (which we expected on a Friday night during the holiday season). While we discussed whether we should go to the bar or look elsewhere, he made a snide comment about "you would probably enjoy it better in there anyways"! It wasn't the comment by itself, it was the manner in which it was said that made the comment insulting. It was as if we were being judged for wearing nice jeans with button down shirts tucked in to them. We decided to look past the comment and sit in the bar. After being seated, the busboy got us a round of waters, and the server got me a glass of wine. After that there was waiting. And more waiting. And even more waiting. 30 minutes later, with no contact save the busboy filling up water glasses and offering more bread, we finally flagged down our waiter. He approached the table and started to take our menus but not our orders. He asked if we were doing okay as he was doing this, and we said we would love to order as we are getting hungry. After our server's surprised reaction, we ordered, the food came out, and there wasn't any more interaction with our server until the check was presented. We were not given steak knives (which one of my colleagues took to mean that the steaks would be so tender we could cut them with a butter knife...understandably false), and had to flag down someone to get them for us. When the bill came we learned two things: that our server's name was Craig and that the prices on the bill were different than the prices in the menu. It turns out that we were given lunch menus instead of dinner menus, and therefore didn't know the prices (nor did we see many of the items that were on the dinner menu). We paid, tipped based on the fine work of the kitchen and support staff (bussers and backwaiters) who likely are tipped out by the server, and left. Save the valet wishing us a goodnight, we were ignored by the management at the door as we left (which based on our observations at our table near the entrance to the bar was not the usual...a thank you, generally a handshake to the men and even sometimes a hug for the ladies). Finally, a note sent to Smith and Wollensky's website addressing our concerns went unanswered. Sad to see that such a great chain in other cities has mediocre management in Columbus. Tarnishing a great brand! When you pay that much money for a meal, the experience is just as important as the food. We had great food, but the trip left a bad taste in our mouth
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