We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staff is Awesome!” 4 of 5 stars
Review of Hilton Columbus Downtown

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Columbus Downtown to your Saves list
Hilton Columbus Downtown
4.0 of 5 Hotel   |   401 North High Street, Columbus, OH 43215   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
WiFi & Breakfast for 4!
Ranked #4 of 142 Hotels in Columbus
Vermilion, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Staff is Awesome!”
4 of 5 stars Reviewed November 26, 2013

Great hotel staff who are very customer friendly and efficient. A bit over priced for the size and quality of the room; however the staff makes up for it! Great service and food in the bar with friendly bar staff...wine a bit over priced.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, December 2, 2013
Thank you for your feedback. I am glad that you generally enjoyed your stay! I am fortunate to work with a team of service-oriented professionals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

754 reviews from our community

Traveler rating
    527
    161
    48
    10
    8
See reviews for
132
148
26
346
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
Boston
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 25, 2013

Hotel was clean and comfortable and relatively quiet. Having rooms facing the bar / atrium make it a bit loud at times (at night - was staying over the weekend) but it wasn't terrible. Bed was super comfortable and I love how the rooms were decorated.

Service in the hotel restaurant was pretty terrible. Slow service and/or they forgot parts of our order. Kind of a bummer. Also, one major pet peeve of mine for hotels is that there was no obvious sleep function on the television remote. Seems like a small thing - but it's a big deal for me.

Room Tip: Ask for a room not facing the atrium.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, November 26, 2013
Thank you for your feedback. I apologize for the service lapses in the restaurant and have shared your note with the team. And sorry that the TV does not have the sleep function, though it does have 168 stations including 54 in HD and guide option just like at home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folsom, CA, United States
1 review
5 of 5 stars Reviewed November 22, 2013

Rooms were clean, comfortable, quiet. Easy walking distance to shopping, dining and downtown. Great fitness center, Executive Floor/Lounge was an awesome benefit during my week long business trip. Thank you to the bellman Steve for greeting me each day with a smile and remembering my name. Deion started the Americano machine for me a few early mornings in the Ex. Lounge. Thank you for that too. Looking forward to my next trip back to Columbus...a very friendly city.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, November 26, 2013
Thank you for your kind note. I am so glad you enjoyed your week-long stay and particularly appreciate your gracious compliments of the service you received from Steve and Dion. I am most fortunate to work with such service-oriented professionals. We will share your comments with each through our Team Member Recognition Program. Come back and visit again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, United States
1 review
5 of 5 stars Reviewed November 21, 2013

We were going to see Justin Timberlake and decided to stay the night. booked the Hilton late in the week and was very pleased with the hotel and staff. Wonderful experience and a very up to date look and feel. The bed slept great.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, November 26, 2013
Thank you for the note and so glad you enjoyed your stay. Hope to welcome you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Cumberland, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2013

Stay here for an overnight trip to see a hockey game. Hotel is beautiful and in a perfect location in the Arena District.
Didn't write down the friendly woman who checked me in, but she was very helpful and we were greeted warmly every time we walked in the front door.
Room was very nice, walk in shower was just a little tight (thin).

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, November 26, 2013
Thank you for the very nice note and your complements are sincerely appreciated. I am honored to work with such a great team! We’re glad you enjoyed your stay while in Columbus for the game.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2013

Great place to stay. Only two complaints: The complimentary Wifi is ONLY available on the first floor. Also, the restaurants are too expensive. We chose to go elsewhere to eat, which because of the location, there were many places to eat.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, November 26, 2013
Thank you for your feedback. The hotel does extend complimentary wifi throughout all public areas and the Hilton Connectivity Station which also includes four terminals as well as complimentary printing capabilities and an airline ticket terminal. There is a charge for the convenience of in room access. In order to keep our rates as competitive as possible, it is our model to charge for amenities as they are consumed, such as parking and wifi, as not all guests use all services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 18, 2013

I ended up staying here during a conference in the middle of October, even though I live in Columbus. I was really glad that I did. The rooms were gorgeous and the views were phenomenal! Comfortable beds and modern bathrooms. Everyone was very helpful and friendly while we were planning our conference event. I would highly suggest this hotel to anyone coming for a visit to Columbus!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, November 20, 2013
Thank you for your kind comments. We’re glad to be your home away from home in Columbus. You’ll have to try our restaurant/bar Gallerie next time, it’s become a local favorite!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Columbus Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Columbus Downtown

Address: 401 North High Street, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Columbus
#2 Family Hotel in Columbus
#3 Business Hotel in Columbus
#6 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Columbus Downtown 4*
Number of rooms: 532
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Cheap Tickets, Hotels.com, Priceline, Hilton Hotels, Despegar.com, getaroom.com, TripOnline SA, Odigeo and Tingo so you can book your Hilton Columbus Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Columbus Downtown Ohio

Owners: What's your side of the story?

If you own or manage Hilton Columbus Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.