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“Perfect Spot” 5 of 5 stars
Review of Hilton Columbus Downtown

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Hilton Columbus Downtown
4.0 of 5 Hotel   |   401 North High Street, Columbus, OH 43215   |  
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Ranked #4 of 142 Hotels in Columbus
Certificate of Excellence 2014
Clarkston, United States
1 review
“Perfect Spot”
5 of 5 stars Reviewed July 19, 2013

This hotel wa great. The staff goes out of their way to make your stay enjoyable. The rooms are super clean and comfortable. Great location if attending the convention center. I guess a little on the pricey side but worth it.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 23, 2013
Thank you for your kind note. I am so glad you enjoyed your stay and particularly appreciate your gracious compliments of the service.
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861 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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canton ohio
1 review
3 of 5 stars Reviewed July 19, 2013

i just wish the care was better. They made me feel that we were just a number. Are key card did not work and tryed for awhile and then searched for help. Found a housekeeper that let us in our room. But then needed to go back to lobby and wait in line. They acted like this was normal and it was no big deal.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 23, 2013
Thank you for sharing your feedback. On behalf of the team, I apologize for anything less than the stellar service I have come to expect from the team. This is certainly not how we want you to feel, and I apologize for the inconvenience that your room key caused. We encourage guests to bring any concerns/issues to a manager so we can make it right while you are here. If you are back in Columbus we hope you will give us another try!
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Seattle, United States
1 review
5 of 5 stars Reviewed July 19, 2013

I travel to Columbus every July for a trade show and this is the best hotel experience I have ever had. The beds are so comfortable! The staff is friendly and helpful. The food was great and the decor has a bright but very cool vibe. Great restaurants within walking distance. My new hotel of choice.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 23, 2013
Wow, thank you for your review! We were honored to host your group and glad to learn your stay was enjoyable. We appreciate your compliments and are thrilled to be your hotel of choice in Columbus.
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New York, NY
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 18, 2013

I can't imagine there is a better place to stay in Columbus. The staff (especially the valet department) is excellent, and the hotel has large and inviting public spaces. But the best part is the location. The hotel is ideally situated just a few blocks from the Short North neighborhood with all its restaurants and shops. If there are any downsides, it's the pool. The pool is small and disappointing compared to the rest of the property.

Stayed June 2013, traveled as a couple
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Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 23, 2013
Thank you for the very thoughtful review and feedback, especially of the service you received from the valet team. Our central location certainly offers a lot to choose from nearby in the Short North and Arena District! We hope to see you again soon.
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Houston
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 17, 2013

Beautiful new hotel - reception staff were very helpful and professional. Justin, the waiter in the restaurant, gave exceptional service - we were staying there for a week and he was so helpful and knowledgeable of the menu and the cuisine served. If you have children/teens the restaurant is a little bit more fancy than needed for dinner but the breakfast buffet offered a good selection. The bedroom was very comfortable and quiet and was tastefully decorated - great TV, small refrigerator, and great blackout drapes (would have been better without the bathroom night light) My only one complaint was that it is a shame that they cannot accommodate hilton gold members on their executive floor - only platinum. All in all it was a great stay, good service and very comfortable accommodation. When in Columbus we shall definitely return to this hotel.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 18, 2013
Thank you for your kind and gracious comments regarding the attentive service you received from the staff, particularly Justin. I have shared your comments through our Team Member Recognition Program. Indeed, I am most fortunate to work with such a group of service oriented professionals. Executive Lounge privileges are exclusively for those that purchase the Executive Floor and Diamond Hilton Hhonors members. I apologize if there was any confusion. We look forward to welcoming you back!
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Monroeville Pa, United States
2 reviews
5 of 5 stars Reviewed July 17, 2013

Overall a very good experience and very nice hotel. Everyone was very friendly and did whatever it took to make our stay comfortable. We were there for a business meeting and convention for 5 days and felt right at home. Location is across the street from the convention center which made the walk very simple across the pedestrian bridge.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 18, 2013
Great! Glad you enjoyed your stay and appreciate you taking the time to write of your experience. The pedestrian bridge has become a landmark in Columbus, and makes it very convenient to get to the Convention Center.
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California
Top Contributor
69 reviews 69 reviews
32 hotel reviews
Reviews in 44 cities Reviews in 44 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 17, 2013

This hotel is superb. The customer service receives 5 stars +. the entire staff is incredible. they were quick, anticipated needs, and were very helpful, pleasant and friendly. The rooms are fair size, GREAT lighting, especially in the bathroom, and comfortable. Being a LED certified building, they did a wonderful job making it enjoyable as well. There is lovely unique art work all through the hotel, and when they ran out of surface space, they featured the art on the ceilings of the rooms. what a kick! Only one downside- the air-condition in the room i had, blew right on the desk when working.
the restaurant is good- the service in the restaurant has not caught up to the level in the hotel. Being on High street though, the hotel is located a short block or 2 walk from many fine restaurants in North High and the arena district. the new bridge across High street makes it very easy to access the convention center. I highly recommend this hotel to anyone staying in downtown Columbus.

Room Tip: i preferred a room with the natural light on the street side, vs the rooms with windows facing into...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 18, 2013
Thank you very much for taking the time to share your recent experience. I am so glad you enjoyed your stay and particularly appreciate your gracious compliments of the service. We look forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus Downtown

Address: 401 North High Street, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Columbus
#2 Family Hotel in Columbus
#2 Business Hotel in Columbus
#6 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Columbus Downtown 4*
Number of rooms: 532
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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Also Known As:
Hilton Columbus Downtown Ohio

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