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“Great new hotel” 5 of 5 stars
Review of Hilton Columbus Downtown

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Hilton Columbus Downtown
4.0 of 5 Hotel   |   401 North High Street, Columbus, OH 43215   |  
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Ranked #4 of 142 Hotels in Columbus
Certificate of Excellence 2014
Houston
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
“Great new hotel”
5 of 5 stars Reviewed July 17, 2013

Beautiful new hotel - reception staff were very helpful and professional. Justin, the waiter in the restaurant, gave exceptional service - we were staying there for a week and he was so helpful and knowledgeable of the menu and the cuisine served. If you have children/teens the restaurant is a little bit more fancy than needed for dinner but the breakfast buffet offered a good selection. The bedroom was very comfortable and quiet and was tastefully decorated - great TV, small refrigerator, and great blackout drapes (would have been better without the bathroom night light) My only one complaint was that it is a shame that they cannot accommodate hilton gold members on their executive floor - only platinum. All in all it was a great stay, good service and very comfortable accommodation. When in Columbus we shall definitely return to this hotel.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 18, 2013
Thank you for your kind and gracious comments regarding the attentive service you received from the staff, particularly Justin. I have shared your comments through our Team Member Recognition Program. Indeed, I am most fortunate to work with such a group of service oriented professionals. Executive Lounge privileges are exclusively for those that purchase the Executive Floor and Diamond Hilton Hhonors members. I apologize if there was any confusion. We look forward to welcoming you back!
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861 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Monroeville Pa, United States
2 reviews
5 of 5 stars Reviewed July 17, 2013

Overall a very good experience and very nice hotel. Everyone was very friendly and did whatever it took to make our stay comfortable. We were there for a business meeting and convention for 5 days and felt right at home. Location is across the street from the convention center which made the walk very simple across the pedestrian bridge.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 18, 2013
Great! Glad you enjoyed your stay and appreciate you taking the time to write of your experience. The pedestrian bridge has become a landmark in Columbus, and makes it very convenient to get to the Convention Center.
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California
Top Contributor
69 reviews 69 reviews
32 hotel reviews
Reviews in 44 cities Reviews in 44 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 17, 2013

This hotel is superb. The customer service receives 5 stars +. the entire staff is incredible. they were quick, anticipated needs, and were very helpful, pleasant and friendly. The rooms are fair size, GREAT lighting, especially in the bathroom, and comfortable. Being a LED certified building, they did a wonderful job making it enjoyable as well. There is lovely unique art work all through the hotel, and when they ran out of surface space, they featured the art on the ceilings of the rooms. what a kick! Only one downside- the air-condition in the room i had, blew right on the desk when working.
the restaurant is good- the service in the restaurant has not caught up to the level in the hotel. Being on High street though, the hotel is located a short block or 2 walk from many fine restaurants in North High and the arena district. the new bridge across High street makes it very easy to access the convention center. I highly recommend this hotel to anyone staying in downtown Columbus.

Room Tip: i preferred a room with the natural light on the street side, vs the rooms with windows facing into...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 18, 2013
Thank you very much for taking the time to share your recent experience. I am so glad you enjoyed your stay and particularly appreciate your gracious compliments of the service. We look forward to your return visit!
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1 review
5 of 5 stars Reviewed July 17, 2013

New downtown Hilton is modern, yet inviting. accented with a very helpful and friendly staff. The rooms are equally modern and make your rest a number one priority with its famous Serta bedding. The experience will be a memorable one.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 18, 2013
Thank you for the note and so glad you enjoyed your stay. The beds certainly make for a good night's sleep! We hope to welcome you back again soon.
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Cincinnati, Ohio
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2013

The Columbus Hilton is one of our favorite Hilton city properties. The rooms are superb. They are large, modern and comfortable. The restaurant is amazing and beautiful. The bar is popular and lively. However, the best part of the Columbus Hilton is the staff. Every single staff member we encountered was friendly, accommodating and willing to do whatever we needed to have a wonderful stay. The employees are what set this Hilton apart from the rest and make it such a special place. We look forward to our next visit.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 16, 2013
Thank you for your nice note. We particularly appreciate your kind and gracious comments regarding the attentive service you received. Indeed, I am most fortunate to work with such a team of service-oriented professionals.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2013

I arrived at this hotel 2 days after its opening and stayed nearly 10 days due to my work. While some rooms were still being completed, my room was impeccable, but the staff - all of them - were amazing, great. Because I stayed there for so long, I got to know them and I can't tell you how happy and welcome they made me feel. Thrilled to be returning in 2 weeks time, for my regular trip from New Zealand to Ohio!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 16, 2013
How wonderful that nine months later we are still making an impression! You will be pleased to know that the hotel is completely finished (phew!) and that almost all of the team you encountered during your first visit are still here, which we are very proud of. We look forward to your return and your additional feedback as to our progress since opening. It has been a tremendous journey!
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Reston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2013

We have now stayed here 5 times since it has opened. The staff knows us and are extremely friendly. The building is beautiful filled with local artwork. Great exercise room, the rooms are very well apointed and comfortable.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, July 16, 2013
Thank you for your note and glad you enjoyed your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus Downtown

Address: 401 North High Street, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Columbus
#2 Family Hotel in Columbus
#2 Luxury Hotel in Columbus
#6 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Columbus Downtown 4*
Number of rooms: 532
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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Also Known As:
Hilton Columbus Downtown Ohio

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