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“Location is great.” 4 of 5 stars
Review of Hilton Columbus Downtown

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Hilton Columbus Downtown
4.0 of 5 Hotel   |   401 North High Street, Columbus, OH 43215   |  
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Ranked #4 of 142 Hotels in Columbus
Certificate of Excellence 2014
Top Contributor
76 reviews 76 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“Location is great.”
4 of 5 stars Reviewed April 21, 2013

Great spot near Nationwide arena, convention center, downtown districts, North Market, the Trail system. Hotel had nice rooms with comfy beds and updated tile bath rooms. Will stay here again next time. Staff was friendly and very helpful.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, April 23, 2013
Thank you for the note. Glad you enjoyed your stay.
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859 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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Atlanta
Top Contributor
95 reviews 95 reviews
33 hotel reviews
Reviews in 48 cities Reviews in 48 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 19, 2013

I have to say I doubt I've been to a better Hilton property than this one. Let's break it down:

The Room: Modern and pristine. A large flat panel, HD television on the wall and fairly close to the bed makes your viewing experience that much better. Each room comes with a build in couch/sitting area that's located in front of the window. The bathrooms are clean and modern and the showers have outstanding water pressure ( a pet peeve of mine when traveling). The ceiling in the room has a framed painting above the bed, which adds color to the area. The internet connection was great, as was the selection of television stations which included the Big Ten Network. There was also a nice desk area with AMPLE power outlets.

The Lobby: Easy access to check-in areas with a gift shop as well. Yes, items in the gift shop were greatly overpriced, but that's to be expected. There was also a Starbucks style coffee kiosk in the lobby that also offered breakfast items. This in addition to the restaurant that was located on the second floor.

Other: I am sure the hotel offers a pool, although I did not pack the swim trunks and couldn't tell you if it's good or not. I'm sure it's nice.

Location: The hotel is literally a 3-4 minute walk from the entertainment district that flanks Nationwide Arena. If you are heading to Ohio State, you are roughly 10 minutes via car from campus. Behind the hotel is a huge parking deck that offers self and valet parking options. There's easy access to the interstates as well. If you need a car, there's a Budget Car Rental location that's a 10 minute walk. They also provide a pickup and drop-off service.

SHHH: Don't tell anyone, but if you love a good bowl of Chili, walk out the front door, turn left, and walk a couple of blocks down to the Knead Restaurant. Their chili might be the best I've ever tasted.

Trust me when I tell you there are some bad, antiquated hotels in downtown Columbus. The Hilton-Downtown is the exception. This place screams new and modern. You won't be disappointed.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, April 22, 2013
Thank you for your thoughtful feedback on your recent stay and glad you enjoyed your stay! We put a lot of thought into the details such as the television station selection which offers residential style DirecTV with over 100 stations including 65 in HD and includes some of the most popular sports packages. In the lounge, we also provide the full package of MLB, NHL, NBA and NFL stations so you can always find your home game! While of course we hope you will try our very own Gallerie Bar & Bistro featuring one of the best dining experiences in town from the locally acclaimed Chef Glover, our location in the Short North provides a wealth of excellent dining options covering every culinary style and budget and encourage everyone to check-out what the area has to offer.
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Columbus, Ohio
1 review
5 of 5 stars Reviewed April 19, 2013

My wife and I recently stayed at the new Hilton in downtown Columbus Ohio. The experience was wonderful! The staff was exceptional. The decor in the rooms are very modern and very clean. I love the new technology and modern decor of the whole hotel and rooms. I would recommend this hotel over all others in this area!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, April 22, 2013
Thank you for much for your comments. Glad you enjoyed your stay and hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2013

Guest Service Ambassador Cindy Danko-Southey helped me immensely during my stay at the Hilton Columbus Downton. After checking out of the hotel and taking a taxi to the airport, i relealized I had left my backpack in the hotel lobby, which contained my checkbook, iPad, medication and car keys. I was able to call the hotel from the airport and was transferred to Cindy at the front desk. She performed a quick check of the hotel lobbey and located my backpack, intact, exactly where I had left it. Huge relief. I made it back over to the hotel where Cindy had my backpack waiting for me at the front desk, and I still made my flight ontime. Thanks again for saving the day Cindy: If i'm ever back at the Hilton Columbus Downtown, i'll give you an even bigger hug this time!

Overall, the Hilton hotel was a very nice experience. the staff are friendly, the rooms are super clean, up to date, and the beds are very comfortable. The surronding area has many great restaurants and attractions, and many clean friendly bars/clubs for night entertainment. This was my first trip to Columbus and was impressed.

Thank you again Cindy Danko-Southey, Guest Service Abassador for Hitlon Columbus Downtown.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, April 22, 2013
Thank you for the kind note. Your gracious comments regarding the attentive service you received from Cindy are greatly appreciated. I am most fortunate to work with such a service-oriented professional and have taken the liberty of sharing your comments with Cindy and will include your note in our recognition program. We look forward to welcoming you back soon!
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Greensburg, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 19, 2013

The stay at the Hilton in downtown Columbus was terrible. From the check in to the check out. It would seem to me when you stay at an upper scale hotel your service should be top notch and very friendly. This was not the case at check in and check out. It leaves with the sense that your not a valued member or customer. I hope they can give some training of how to meet and exceed customers expectations, from check in to check out.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, April 22, 2013
Thank you for taking the time to share your comments. We are constantly striving to improve upon our product and services and deeply regret that you did not enjoy your stay or experience the level of service that I have come to expect. I will send you a private note in the hopes that you might be able to provide further insight into your experience so that we may learn and grow from it.
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Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 18, 2013

New hotel. Excellent decor. Staff very proud to show it off. Service is outstanding. Staff alert and ready to help. Very proactive. Executive lounge is super. Our room was upgraded to suite. Very large and great beds! We will return and next time eat dinner there. The menu was intriquing.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, April 22, 2013
Thank you for taking the time to write and glad you enjoyed your stay. Yes, you must definitely try Gallerie Bar & Bistro under the direction of locally acclaimed Chef Glover!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2013

While staying at the Hilton I must give amazing Kuddos to Angelina Bennett in the food service department. As I was there on business and looking to transfer to the area she made sure she pointed me in the right direction for anything and everything I was looking for and needed!

Room Tip: I always choose the inside room to avoid the street traffic noise. This Hilton had a nice bar and s...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, April 16, 2013
Thank you so much for sharing your note. Your kinds word regarding the attentive service you receive at the Front Desk and from Angelina are sincerely appreciated. I have taken the liberty of sharing your comments with the whole team. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus Downtown

Address: 401 North High Street, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Columbus
#2 Family Hotel in Columbus
#2 Business Hotel in Columbus
#6 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Columbus Downtown 4*
Number of rooms: 532
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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Also Known As:
Hilton Columbus Downtown Ohio

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