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“A great, new (gutsy!) hotel” 5 of 5 stars
Review of Hilton Columbus Downtown

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Hilton Columbus Downtown
4.0 of 5 Hotel   |   401 North High Street, Columbus, OH 43215   |  
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Complimentary Breakfast!
Ranked #3 of 139 hotels in Columbus
Dayton
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“A great, new (gutsy!) hotel”
5 of 5 stars Reviewed February 9, 2013

First of all, this hotel is a knockout. It's got style, a cool eclectic look, modern but with funkily out-of-place traditional touches. Seriously, every time I turned a corner in the hotel I wanted to say, "I like what you've done with the place!". My room (even with an unfortunate view of the neighboring parking lot) was probably the nicest, most interestingly designed room I've had in a very long time. I sense the staff are proud, and they should be. Special recognition should be given to the lunch and dinner menus at the in-house Gallerie Bistro restaurant.... Classy, first rate, healthy, creative, very French, and worth the trip all by itself. I was in town for a convention and this hotel rises high above the typical convention hotel experience. I wish I had another excuse to visit. p.s. I didn't use the pool/spa, but it looked great!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, February 11, 2013
Thank you for your very gracious comments particularly regarding the staff and Gallerie Bar & Bistro. I am most fortunate to be working with such a time of service-oriented professionals who do take great pride not only in the hotel but their jobs and our guests.
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477 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Chicago, IL
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed February 7, 2013

I had the pleasure to stay at this beautiful new facility. Rooms are very quiet and well appointed. Best place to stay in Columbus, no question. The location is great, convenient to great restaurants and activities.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christian C, General Manager at Hilton Columbus Downtown, responded to this review, February 8, 2013
Thank you for the note and glad you enjoyed your stay!
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Mason, Ohio, United States
1 review
5 of 5 stars Reviewed February 7, 2013

Sara and jenna at the from desk were fantastic. Accomodating and a hoot!. Kevin @ Bell Desk. Gave us directions to Sushi place. We started walking. Kevin ran after us a block and a half after he realized he gave us directions that were a little off. Unbelievable. Keep up the good work.

Great groovy room and top notch in everyway.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christian C, General Manager at Hilton Columbus Downtown, responded to this review, February 8, 2013
Thank you for taking the time to write. Your kind and gracious compliments of the service you received from Sarah, Jenna and Kevin are sincerely appreciated. I have taken the liberty of sharing your comments with each of them. Hope to welcome you back soon.
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Columbus, Ohio
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 5, 2013

We blocked 4 rooms for a downtown NYE party. As residents of Columbus, we were very excited to stay! Booked 2 rooms with HHonors points and 2 rooms at cost. Rates were pricey but that's to be expected on a holiday. We self-parked and the garage was easy to access and VERY well priced! Registration was a breeze.

The rooms are so contemporary yet warm! Absolutely LOVE the decor in the entire hotel! Excellent art and architecture. Thought the "above the bed" art was unique. Bell-man was extremely helpful to us. Security was everywhere which is nice.

The only opportunity was with the breakfast buffet - food was delicious but the service needs improvement. We received enough free vouchers to cover everyone in the 4 rooms (the free vouchers were because the HHonors Gold/Diamond lounge was not open yet) so we were glad we didn't have to pay for it considering we waited so long so food replenishment/drinks/condiments/etc etc. It's a pricey buffet which is normal for Hilton but when the service needs to improve, it doesn't seem worth it. That being said, the hotel is fairly new and I'm sure the service with improve over time.

Overall excellent stay and would highly recommend to anyone visiting Columbus!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christian C, General Manager at Hilton Columbus Downtown, responded to this review, February 6, 2013
Glad to have you on such a fun night. We appreciate your feedback. Sorry for the delay at breakfast, certainly not the service for which we are striving. It was one of our busier mornings since opening, but are getting it down now and am sure you will note improvement on your next visit.
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Saginaw, Michigan
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 4, 2013

Outside of this being one of the nicest hotels I have stayed at from the second floor bar, the staff, the quality of furnishings and upholstery in the room and the design of the bathroom, it was also centrally located to everything we wished to do and see in downtown Columbus. It always helps when it is in the nice part of town and there is ample parking (attached parking structure $14 dollars overnight-self park... $24 valet). The hotel was exactly as it was portrayed on its' website and if I go to Columbus again it will be my first choice.
Also, if you like a comfy bed I would highly recommend it... and they also had an abundance of channels on the flat-screen t.v. Complimentary coffee is also offered.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Christian C, General Manager at Hilton Columbus Downtown, responded to this review, February 5, 2013
Thank you for the nice note and glad you enjoyed your visit. The DirecTV selection really makes for an excellent residential viewing experience complete with all HD channel selections and the guide button. No more guessing where stations are located and what is on!
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Cincinnati
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 4, 2013

Very nice, new hotel. Much nicer than the Hyatt across the street we usually stay at. Of course, being new helps, but the atmosphere and location of the hotel were great. It had a nice open feel to it and the amenities offered were a nice touch. One thing that I really liked about this Hilton was the air circulation. Normally I wake up with dried out sinuses and eyes.. this time, I was clear as bell.

The restaurant is a french style bistro with high prices and slow service typical of a hotel. Food was excellent however. The rooms are decent size and well appointed. Directv is a nice touch and as the pictures from others show, the shower was very well done. All in all a great stay! Parking is via a semi attached garage and was $14 per night. If you are staying for an event at the convention center - access via the walkway from the second floor is perfect!

Room Tip: high floor facing the city
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, February 5, 2013
Appreciate you sharing your feedback and glad you enjoyed your stay. We are very proud of Gallerie Bar & Bistro which has very quickly become part of the great dining scene here in Columbus. We believe our pricing is competitive with restaurants of this caliber; though we will have to improve upon the perception of speed.
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Ohio, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2013

As with most Hilton hotels there will be a nice room and a comfortable bed to sleep in during a stay. This Hilton was no exception. However it was the little things that I enjoyed most. The wide selection of TV channels from DirecTV was a plus along with the mini fridge in the room and the shop in the lobby as well as plenty of outlets for charging many electronics. The remote I heard from others was a little difficult to use, I would say once it was learned how it functioned did not offer any problems. The décor of the room was very nice. I loved the padded bench by the window to sit back and relax and look over the skyline in the evening. There was plenty of drawer space as there were three in the desk/dresser unit and at least two built into the bench unit.

The conference rooms where we had our meetings over the two days were rather cool and at times cold, but that did not ruin my time at this hotel. The breakfast served before the meeting was nice as there was pastries, fruits and juice drinks along with plenty of coffee.

Overall, my stay at the Hilton Columbus Downtown is one I hope to repeat.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review, February 5, 2013
Thank you for your note and glad you enjoyed your stay. For future reference, Meeting Planners can control the temperature of their meeting space directly through the thermostat located in each room or we would be happy to adjust. Often, people like it on the cool side to keep people from nodding off it is too warm.
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Additional Information about Hilton Columbus Downtown

Also Known As:
Hilton Columbus Downtown Ohio
Address: 401 North High Street, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Columbus
#2 Luxury Hotel in Columbus
#8 Family Hotel in Columbus
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Columbus Downtown 4*
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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