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Hilton Columbus Downtown: Traveler Reviews

4.0 of 5
401 North High Street, Columbus, OH 43215
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Hilton Columbus Downtown
Ranked #5 of 141 hotels in Columbus
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166 reviews from our community

    Trip type
Traveler rating
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    3
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Date Rating
Lancaster, Ohio
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great addition to Columbus”
5 of 5 stars Reviewed January 5, 2013

Our family stayed one night at this brand new property just before Christmas. We loved the modern and very classy atmosphere. Each and every associate was very welcoming and helpful. Our teenagers enjoyed the HBO movies (a nice change to not have to pay for the movies!) and next next morning we all enjoyed the workout room and the pool and hot tub. Breakfast service was a bit slow, but I think everyone was eating at the same time! This evening before we really enjoyed happy hour at the beautiful bar - the food was outstanding, very unique and perfectly prepared.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Tammy043 about Hilton Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 7, 2013
Thank you for your note and glad you enjoyed your stay. Your kind and gracious compliments of the staff are sincerely appreciated.
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“The best hotel in town”
4 of 5 stars Reviewed January 4, 2013

Columbus was in need of a new hotel. Although the Hilton is still working out some bugs from being new, it is by far the nicest hotel in town (not that there is much competition). I look forward to when it is 100% open and the amenities on the Hhonors floor is fully operational.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ChiHub about Hilton Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 7, 2013
Thank you for the note. Yes, we are still completing the HHonors Lounge and the coffee shop but getting there! Look forward to your feedback following your return visit.
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Louisville, Kentucky
1 review
2 helpful votes 2 helpful votes
“Hilton Downtown Columbus, OH”
5 of 5 stars Reviewed January 4, 2013

Excellent hotel. Nice facilities. Room was one of the best appointed and best "functionally designed" rooms I've had in a long time. Plenty of electrical outlets.

Staff was courteous and helpful. Made you feel at home.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Rick T about Hilton Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 7, 2013
Thank you for the note and glad you enjoyed your stay! Hope to welcome you back soon.
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Cleveland, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not Impressed”
5 of 5 stars Reviewed January 2, 2013

I was not impressed my first time here, but thank goodness for second impressions. I try not to write Hilton hotel reviews, being that I am a Hilton employee, but I was so impressed on my second stay at the hotel that I had to comment about it. The hotel is very beautiful, chic, and modern. The decor looks like like something out of an interior decorating magazine. I normally don't like staying at full service hotels, any brand, because the staff usually is not that friendly. That is not the case here. Anything I needed they supplied. Staff was very friendly and always greeted you which is very important to me and the gentlemen were well groomed(even the bellmen). Sure it was a little more expensive than the some of the other hotels, but I'd say it was worth it and the fact that it is located with in walking distance of the Arena District and the Short North Area. I'd highly recommend this hotel to anyone. Great job, guys! ONE NOTE THOUGH: if you use a delivery service for food do not use D.P. Dough. The worst service ever, ghetto is the word that comes to mind and the food gave me the runs. Their service of this pizza place does not align to the image and service of the Hilton Columbus Downtown. ANOTHER NOTE: If you don't have a car and don't want to walk North High Street, the #2 runs frequently as is $2 each way.

Room Tip: You may want to ask for a view. My room was facing a brick wall. Not that I'm complaining.
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Lawrence P for Columbus
Ask Lawrence P about Hilton Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 4, 2013
Thank you for your note and glad you enjoyed your stay. Indeed I am most fortunate to work with such a team of service-oriented professionals. I also appreciate your feedback on the outside pizza delivery. I am sorry you didn’t completely enjoy your first visit but see it was just shortly after we opened. The team has made remarkable strides as we mature and become more familiar with the building which takes some time. I am confused about the heading, however. It appears you were impressed with the hotel and the staff. Any way of correcting that as it is a bit misleading? Thank you and hope to welcome you back soon.
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Tucson
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
25 helpful votes 25 helpful votes
“Brand new and very elegant”
4 of 5 stars Reviewed January 2, 2013

Beautiful new hotel. Rooms were comfortable with wonderful pillows. Staff was very friendly and always offering to help and say hello. Meeting rooms were very nice. Decor of hotel, rooms, meeting rooms and common areas was outstanding. Two small complaints: As usual, the more expensive the hotel the fewer the services. For $200 a night you should get wifi in your room like they do at a Comfort Inn. Also, the heat in our room did not work well. With the fan setting at "Lo" or "auto" it continuously blew cool air in our faces while in bed. Had to get up twice in the middle of the night and finally had to turn "off" to stop it. Should work better at a brand new hotel.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Tom K for Columbus
Ask Tom K about Hilton Columbus Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 3, 2013
Thank you for sharing your comment on the heating system and sorry we did not have an opportunity to address it during your stay. We are still adjusting and tweaking new systems. We also do provide complimentary wifi service within all public areas of the hotel including the Hilton Connectivity Station on the second floor which features four terminals and printing free for guest use though there is a charge for the convenience of in-room connection. We sincerely appreciate your kind words regarding the attentive service from our team members and hope to welcome you back soon.
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The Blackwell
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Columbus, OH
4.5 of 5 stars 160 Reviews
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Additional Information about Hilton Columbus Downtown

Also Known As:
Hilton Columbus Downtown Ohio
Address: 401 North High Street, Columbus, OH 43215
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar/Lounge Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Columbus
#9 Family Hotels in Columbus
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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