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Hilton Columbus Downtown: Traveler Reviews

4.0 of 5
401 North High Street, Columbus, OH 43215
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Hilton Columbus Downtown
Ranked #5 of 141 hotels in Columbus
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165 reviews from our community

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Traveler rating
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Date Rating
Tucson
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
25 helpful votes 25 helpful votes
“Brand new and very elegant”
4 of 5 stars Reviewed January 2, 2013

Beautiful new hotel. Rooms were comfortable with wonderful pillows. Staff was very friendly and always offering to help and say hello. Meeting rooms were very nice. Decor of hotel, rooms, meeting rooms and common areas was outstanding. Two small complaints: As usual, the more expensive the hotel the fewer the services. For $200 a night you should get wifi in your room like they do at a Comfort Inn. Also, the heat in our room did not work well. With the fan setting at "Lo" or "auto" it continuously blew cool air in our faces while in bed. Had to get up twice in the middle of the night and finally had to turn "off" to stop it. Should work better at a brand new hotel.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 3, 2013
Thank you for sharing your comment on the heating system and sorry we did not have an opportunity to address it during your stay. We are still adjusting and tweaking new systems. We also do provide complimentary wifi service within all public areas of the hotel including the Hilton Connectivity Station on the second floor which features four terminals and printing free for guest use though there is a charge for the convenience of in-room connection. We sincerely appreciate your kind words regarding the attentive service from our team members and hope to welcome you back soon.
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Columbus, Ohio
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
71 helpful votes 71 helpful votes
“On the way to Number One in Columbus”
5 of 5 stars Reviewed January 2, 2013

My husband surprised me with an overnight stay for New Year's Eve at this beautiful hotel. All the staff from the valet and front desk personnel to the servers and bartenders in the onsite restaurant are very attentive and super friendly.
This is not your typical cookie cutter convention hotel. The design and decor of all the public areas makes it stand out. The collection of artwork is outstanding.
I loved that the guest rooms have more of a boutique feel, like a W or an Andaz but half the cost. These rooms would be great for a longer stay. There are plenty of drawers for storage including drawers under the window seat which is a nice touch.
The Gallerie Bar and Restaurant on the 2nd floor has wonderful, inventive cuisine and a very nice wine list. We also had the breakfast buffet and it was good as well with cooked to order options in addition to the standard buffet fare.
This place is great for a romantic staycation and I would love to return.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 3, 2013
Thank you for taking the time to share your feedback and glad you enjoyed your stay. We are honored to be part of the New Year’s Eve activities in the Short North and bring a new destination dining option to the neighborhood. Gallerie Bar & Bistro has just been recognized by “Columbus Monthly” as one of the best new restaurants! We look forward to your return visit.
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Chicago, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Beautiful hotel”
5 of 5 stars Reviewed January 2, 2013

Very nice, new hotel located by the convention center and just south of the Short North area. The decor and green technology were super cool. I would definitely recommend this hotel to other visitors.

Room Tip: Get a exterior room
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask pbrainers about Hilton Columbus Downtown
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Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 3, 2013
Thank you for the nice note!
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Syracuse, New York
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
“Best location”
5 of 5 stars Reviewed January 1, 2013 via mobile

I was staying @ the Hyatt &this chic sexy hilton opens the same weekend great bar food &location. I'll be back in February so will stay there with my honors pions. Loved the location to restaurants bars & attractions!

Stayed October 2012
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Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 22, 2013
We look forward to your return in February! The Gallerie Bar & Bistro has burst into the Columbus dining scene with rave reviews and was just featured as a Best New Restaurant by "Columbus Monthly."
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Columbus, Ohio
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Beautiful Hotel! Can walk to many attractions!”
4 of 5 stars Reviewed January 1, 2013

I stayed with my husband at the Hilton Columbus Downtown from Friday December 28 - Sunday December 30, 2012. This is a brand new hotel that just opened in October 2012. Our room was beautiful but a little on the small side. We had a room that opened onto the inner portion of the hotel. You may want to request a room with windows to the outside for a better view. We could see directly across into the other rooms! In addition, the bathroom did not have an exhaust fan nor did the very large shower have a bench. Our king bed was extremely comfortable and had several different pillows from which to choose.

Breakfast buffet was $18 and was nothing exceptional--you could have eggs and omelets cooked to order. Internet was also extra unless you are a higher level Hilton Rewards Member (I am Blue) and of course parking is extra. On the positive side, this hotel is located within walking distance of many bars, restaurants, the Arena Grand Movie Theater, Nationwide Arena, Huntington Park and the North Market. My husband and I ate at Rodizio Grill-The Brazilian Steakhouse, visited the North Market and walked to the Arena Grand Theater. It snowed the weekend we were there and I can say that the sidewalks in the area were nicely plowed!

The staff that we encountered were very professional and helpful. However, we were away from our room for about five hours on Saturday late morning/afternoon and when we returned our room had not been cleaned. Within 10 minutes of our return a card was slipped under our door saying they could not clean our room because it was not available. I was a bit disappointed by this.

I would definitely recommend this hotel because it is beautiful, new and clean with a wonderful location that allows you to be within walking distance of much of what downtown Columbus offers.

Room Tip: Ask for an exterior view!
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Christian C, General Manager at Hilton Columbus Downtown, responded to this review
January 3, 2013
Thank you for your note and glad you enjoyed your stay. While there is not an exhaust fan switch, all bathrooms have a centralized exhaust system exiting to the roof that is part of the overall hotel ventilation system and should not be noticeable if working properly. Housekeeping will not enter a room with a “do not disturb” hanger on the door, but if this was not the case, my sincerest apologies and appreciate you bringing it to our attention. Of course, there should be daily housekeeping service.
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Additional Information about Hilton Columbus Downtown

Also Known As:
Hilton Columbus Downtown Ohio
Address: 401 North High Street, Columbus, OH 43215
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar/Lounge Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Columbus
#9 Family Hotels in Columbus
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area and is within walking distance to over 300 dining and entertainment venues. The hotel features a stunning art collection comprised of over 150 original pieces by Central Ohio artists. The artwork is displayed in function space, guest rooms and public areas of the hotel—it sparks the imagination while enhancing a distinctive cultural experience. ... more   less 
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