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“Above and beyond” 5 of 5 stars
Review of Courtyard Columbus Easton

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Courtyard Columbus Easton
3.0 of 5 Hotel   |   3900 Morse Crossing, Columbus, OH 43219   |  
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Ranked #14 of 141 Hotels in Columbus
Mansfield,, OH
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
“Above and beyond”
5 of 5 stars Reviewed May 22, 2014

We stayed at this clean and conveniently located hotel for our 12 year old's birthday treat. She wanted dinner and shopping at the Easton Town Center, then an overnight at the hotel. We had a great time spending her birthday money and gift cards, and then enjoyed a comfortable night in a clean, modern and spacious room with a great view of the shops all lit up. The pool was small but fun, and there is a workout room next to that.
The next morning, we returned home and realized that we had left a shopping bag full of birthday treasures behind. The hotel could not find our bag, and we thought it was a lost cause until management decided to replace the lost items for us! I have never experienced this level of service and concern for our predicament, and we were all amazed and very gratified by the care taken by this hotel's management to make sure we were satisfied. Thank you, Courtyard! I highly recommend this hotel.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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131 reviews from our community

Traveler rating
    65
    59
    6
    1
    0
See reviews for
35
26
4
42
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Wichita, KS
Top Contributor
87 reviews 87 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed May 22, 2014

Stayed here 2 nights last week. It is a typical Courtyard. Very good front desk staff. Clean, new style lobby. Has the bistro type food setup. Hard to call it a restaurant. Beds have not been updated to the new style. HVAC fan runs all the time. No special features in the room. Best part is the location. On premises of Easton Mall. Lots of nice stores and many restaurant choices in walking distance. A good option that I would use again.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 28, 2014

This was an amazing hotel! We came down for a weekend couples retreat and chose the location due to the walking distance from dining and shops at Easton Towne Center. The hotel was perfect. It was clean, clean, clean and the rooms were very well maintained. The front desk staff was super friendly and welcoming. Will be staying there again for sure!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 21, 2014

Fantastic location! Great historic hotel. Walking distance to restaurants, fantastic shopping (including Easton and Polaris shopping centers) etc. well appointed rooms, friendly service and free parking. Would absolutely stay here again and recommend to friends and family visiting the area.

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, West Virginia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 19, 2014 via mobile

Stayed here for one night for a shopping trip with friends and family. We had two rooms on the 3rd floor. Hotel and rooms were very clean. Perfect set up with sink and counter outside bathroom. Staff at this hotel were so friendly and helpful. Can't compliment management enough on your staff. Location was perfect. Walked all over Easton Town Center.

Stayed April 2014, traveled with friends
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Omaha, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 16, 2014

The hotel is nice, the staff is very helpful and you cannot beat the location. I especially like the Starbucks onsite and the free wireless.

The price is very competitive and the room was very clean and inviting. The maid left water daily and the staff always had a smile.

Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
175 reviews 175 reviews
80 hotel reviews
Reviews in 98 cities Reviews in 98 cities
183 helpful votes 183 helpful votes
3 of 5 stars Reviewed April 7, 2014

My visit didn't start out well, I received a room and a key but when I entered the room-there was another person in it! that is unnerving to say the least. The girl at the desk did not appreciate how scary that is for single female traveling-made some flip comment about I thought you were sharing the room-wow-talk about poor customer service. I was unhappy and called the manager who handled the situation very professionally-which I appreciated. so moving on....not thrilled with security...
the location is great. Right next to a mall and lots of places to eat. The hotel is dated, hasn't been updated at all and the beds were not comfortable. It isn't one of those updated Courtyards. The breakfast also closes at 9:30 during the week-which was disappointing.
All in all-I won't stay there again because of the security lapse. There is a beautiful Hilton in the same area that is full size and updated. I really appreciate how the manager handled the situation-but the dated look and uncomfortable-lumpy bed doesn't say "come stay with me and get some sleep"...so I will be moving on.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardEastonGM, Manager at Courtyard Columbus Easton, responded to this review, April 9, 2014
Dear Valued Guest,

We appreciate you taking the time to write your comments in regards to our property. Your feedback is very important to us as we are always striving to improve our service and product. I sincerely appologize for the inconvenience you experienced during your recent stay. We take security and life safety at our property very seriously. Please be assured we have taken corrective action to avoid such issues in the future. Thank you again and we hope we are given the opportunity to provide you with an excellent experience in the future.

Sincerely,

Michael Bernhard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Columbus Easton

Address: 3900 Morse Crossing, Columbus, OH 43219
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Columbus
#17 Family Hotel in Columbus
#24 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Columbus Easton 3*
Number of rooms: 126
Official Description (provided by the hotel):
You'll find that the new state-of-the-art lobby at our Courtyard Columbus at Easton Town Center provides greater flexibility and choice. Our new lobby features inviting, flexible spaces to work or relax; free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our Columbus Easton OH hotel's new lobby experience is The Bistro - Eat. Drink. Connect. Providing healthy offerings in the morning, plus dinner service with cocktails in the evening. You'll find outdoor spaces with seating, a fire pit an indoor heated pool, plus, a well-equipped fitness center, 24-hour self-serve business center and boarding pass printing station. We offer 126 guest rooms featuring complimentary Wireless Internet access, a large work desk and comfortable living space.The Courtyard by Marriott at Easton is the perfect choice in Columbus for both business and leisure accommodations. ... more   less 
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Also Known As:
Courtyard Columbus Easton Hotel Columbus
Columbus Courtyard
Columbus Marriott
Courtyard Columbus Easton Ohio

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