We arrived at the hotel around 4:00pm so we could get checked in, cleaned up and relax a moment prior to going to a concert at Nationwide Arena. I was advised that the room was not ready due to the previous guest's decision to smoke in the room ( Drury Inn & Suites decided to go totally smoke free earlier in the year). On the downside, we did not get into our room until 5:30pm, however, the upside is that the manager comped me for 50% of the cost of a two room suite. I was very impressed with the solution and we were still able to change, relax for a minute and make our concert. We also enjoyed the free evening buffet and breakfast bar. Overall, I was very pleased with our stay.