I chose this hotel for the great online special and it's proximity to Nationwide Arena but I would absolutely return for the exceptional service and the extremely friendly staff!! When I made the reservation there were only supposed to be two guests but due to some unexpected circumstances there wound up being three of us, when I told them of the change at check in they didn't even bat an eye at the change (I was expecting to hear that there would be an extra charge or something but there wasn't!). The rooms were clean and the beds comfortable. The evening "kick back" dinner was ok but the staff was extremely friendly, talking to guests and offering to get rid of trash for them. At bedtime we realized that my daughter had forgotten her toothbrush, not a problem, they gave us a one with a smile. The breakfast had a wide variety of items and once again the staff was extremely friendly, talking with guests and offering to take their trash, etc. Check out was a breeze and we felt safe and secure the whole time we were there. I would ABSOLUTELY stay here again and would recommend it to my friends and family!