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“Outstanding Customer Service” 4 of 5 stars
Review of Hilton Garden Inn Columbus Airport

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Hilton Garden Inn Columbus Airport
3.0 of 5 Hotel   |   4265 Sawyer Rd., Columbus, OH 43219   |  
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Ranked #45 of 142 Hotels in Columbus
Certificate of Excellence
Orlando, United States
1 review
“Outstanding Customer Service”
4 of 5 stars Reviewed July 20, 2014

Hotel Desk Night Manager was exceptionally helpful in a late night (1 am) arrival and fixing a reservation date mix-up. Efficient, friendly and very customer service oriented. Epitomizes Customer Service.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara R, Manager at Hilton Garden Inn Columbus Airport, responded to this review, July 27, 2014
Rebecca S,

Thank you so much for your thoughtful review of the Hilton Garden Inn Columbus Ohio Airport. We are thrilled with your experience and satisfaction of our late night front desk agent, she truly is a gem; sometimes it is difficult to find great people for that hour of the day, but we are very lucky to have her. Please know that this employee has been notified of your reviews and has been praised for her customer service. We look forward to your future stays with us.

Thank you again.
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268 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Albuquerque
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 9, 2014

Our visit at the Columbus Hilton Garden Inn was great. I needed to stay close to the airport because I was flying out early the following morning. The hotel staff was courteous and speedy. The room was clean and I did not hear jet engine noise I have experienced in other hotels near the airport. I would definitely recommend this hotel to folks traveling to the Columbus area. I had a good stay for a good price.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara R, Manager at Hilton Garden Inn Columbus Airport, responded to this review, July 16, 2014
Michael G,

Thank you for your wonderful review of our Hilton Garden Inn Columbus Airport. We are thrilled to have met and exceeded your expectations. We are lucky to be so close to the airport but not be able to hear the planes. We look forward to future stays with us when you need to be in Columbus, Ohio. Thank you again.
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Great Falls, Virginia
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 7, 2014

I typically have low expectations for airport hotels, but I've had good luck in Columbus. This HGI is very clean, the rooms are spacious, and the staff was extremely nice and helpful. Also, the breakfast was quite good. It wasn't complimentary, but it was also considerably better than most complimentary breakfasts. I would stay here or at the Four Points at the airport any time. Both are nice hotels.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara R, Manager at Hilton Garden Inn Columbus Airport, responded to this review, July 8, 2014
Ken R,

Thank you for your review of the Hilton Garden Inn Columbus Airport, we are thrilled to have met your expectations. We hold ourselves at a higher standard since we are an airport property, we are glad you could see that. Its nice to have the made to order breakfast too, I like my eggs over hard! Again, thank you for your review, and we look forward to your next stay in Columbus, Ohio.
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Hawthorne, United States
1 review
5 of 5 stars Reviewed July 3, 2014

My 4 Day Business trip at this hotel was made very relaxing when I was there. The Staff was helpful, Room was clean, the fitness room was good too. The waitresses at breakfast were very attentive and breakfast buffet was good. WiFi worked well. I recommend this hotel.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara R, Manager at Hilton Garden Inn Columbus Airport, responded to this review, July 8, 2014
James R,

Thank you for your wonderful review of our Hilton Garden Inn Columbus Airport. We are glad you could experience the great staff and property we have. I am sure you travel too often for business and a nice hotel is always enjoyable. We look forward to seeing your on your next trip to Columbus OHIO.

Thank you again
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Top Contributor
94 reviews 94 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed July 3, 2014

I am a Diamond Hilton Honors member and stay at a lot of Hilton Garden Inn's. This is not up to par with typical HGI's.
The bad experience began with the smell of the room. The room smelled like there had been a pet in the room. There was an attempt to improve the smell that was overpowering.
The next issue was the air conditioner. I could never get the fan to stop running no matter what I did to the thermostat.
The bed is usually the best part of the room. The linens on the bed were very old and worn and the comforter provided no warmth.
I know this hotel gets a lot of traffic, but you would think some of the money made would be put back into the rooms.
I will not be back.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paul_marcum3, General Manager at Hilton Garden Inn Columbus Airport, responded to this review, July 7, 2014
Dear JStewartFL,

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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New York, United States
1 review
4 of 5 stars Reviewed June 28, 2014

Great location; effective, efficient service. Highly recommend and I praise the chain and the local staff in Columbus, Ohio The improvements in that chain are impressive. I hope the quality can be maintained over time

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara R, Manager at Hilton Garden Inn Columbus Airport, responded to this review, June 30, 2014
Christian V,

Thank you for your excellent review of the Hilton Garden Inn Columbus Airport. We are proud of the product we have here and it shows from our staff, we are glad you could see that. We plan to keep doing a great job and keeping up the quality of the service, cleanliness, and value. We look forward to your future stays with us so we can show you the maintained quality.
Thank you again.
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Discovery bay, United States
1 review
5 of 5 stars Reviewed June 24, 2014

Stayed here before without any problems. Room was clean and the ac worked great, especially with heat/humidity outside. Close to the airport and highway. Checkin and check out went smoothly. Will definitely stay here again for business.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara R, Manager at Hilton Garden Inn Columbus Airport, responded to this review, June 25, 2014
Allan B,

Thank you for the great review of our Hilton Garden Inn Columbus Airport. We are thrilled to hear you enjoyed your stay and we could meet and exceed your expectations. We are proud of our renovation as well as our staff and glad business travelers such as you can see what great stuff we have going on here.

Thank you again, we look forward to seeing you on your next trip to Columbus Ohio.
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Additional Information about Hilton Garden Inn Columbus Airport

Address: 4265 Sawyer Rd., Columbus, OH 43219
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Family Hotel in Columbus
#34 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus Airport 3*
Number of rooms: 156
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Also Known As:
Hilton Garden Inn Columbus Airport Hotel Columbus
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus Airport Ohio

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