1. Checkin - OK fast 4stars
2. Room Appearance - 3 star average - stark
3. Room Cleanliness - 2 star, hair in bath tub
4. Room Issues = bath sink - stopped up very slow draining, called to fix 2 stars
5. response to sink prob - 4 stars next AM , maintenance man spent quite a while snaking crap out of pipes, thinking that no one has reported this in a while..the cleaning staff HAD to notice this.
6. Internet- wireless - 3 stars, had prob connecting called tech support to fix..probably not hotel fault but was aggravating
7. Other Hotel staff 5 stars - all friendly and smiling--good sign
8. Business center -i4 stars , in the lobby, not too private 2 computers with printers, set up very good, very fast internet( better than room).. copier would have made it 5 stars but i guess the desk has a copier if i really wanted it.
btw, beds were comfortable - 4 stars
Suggestions - Room cleanliness needs attention from management to be sure staff is doing their job effectively... Inspect their work more thoroughly and be more critical
probably total should be 3-1/2 stars
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- Fairfield Inn And Suites Columbus Osu
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