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“What a great experience.” 5 of 5 stars
Review of La Quinta Inn & Suites Columbus West - Hilliard

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La Quinta Inn & Suites Columbus West - Hilliard
2.5 of 5 Hotel   |   5510 Trabue Rd, Columbus, OH 43228   |  
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Ranked #37 of 142 Hotels in Columbus
Certificate of Excellence 2014
A TripAdvisor Member
“What a great experience.”
5 of 5 stars Reviewed June 28, 2013

Top notch customer service from front office check in employee and all around smiling faces. Convenient location right off free way and tons of restaurants nearby. Movie theater is walking distance and

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
    85
    57
    22
    6
    12
See reviews for
71
33
20
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Columbia, Missouri
Top Contributor
56 reviews 56 reviews
45 hotel reviews
Reviews in 52 cities Reviews in 52 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed June 28, 2013

Had everything we needed, and then some. The place looks new or just renovated. Our room was large, with an extra seating area with couch, coffee table and desk. Big mini-fridge, microwave, large flatscreen TV, in-room coffee, good wifi. All clean, bright, modern, with nice finishes. Three floors - has an elevator. The young man at the desk (Jason, perhaps?) was very efficient and friendly, helping us get the kind of room we needed, and then checking back to be sure all was OK. Breakfast was above average with hot choices and a big seating area. The motel is in a nice location too with a Culver's immediately next door, and a shopping center with a WalMart and other restaurants (including an Olive Garden) right across the street. Great value.

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 21, 2013

Great service,
Nice and clean hotel with great management staff. General Manger was really helpful also found out that they just got new management and staff was really happy with property improvement they are doing. Lots of restaurants walking distance and excellent location

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 21, 2013

What a great service. Friendly staff and effective new management. I stayed at this location 3 times a year. Renovation was being done by new management that was really impressive.
Will be back. Very convenient location and lots of restaurant with in walk in distance.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 41 cities Reviews in 41 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 14, 2013 via mobile

I am a loyal LQ patron because of average pricing and their excellent rewards program. We stayed here three weeks ago on our way to Indiana and then last night again on our way home. The customer service was good. The front desk guy remembered me which was a personal touch I appreciated.

When we called before arriving the lowest rate they would give me was $124. I used the LQ app on my phone and ended up getting a suite for $103 which was a pleasant savings. A drawback was there was a coupon for $70 in the Hotel Coupon books but the hotel would not honor it. I was very disappointed and there was no talking them into accepting it - trust me, I tried!!!

The shower curtain rod was hanging low and therefore the curtain could not stay open. I informed the front desk on check out and so I hope that will get fixed.

Overall it was a good stay. A little pricey. We will probably be needing to stay there again in a month so if the price is right I will make a reservation. It's a reliable property.

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 27, 2013

We recently booked this hotel on a group rate for our daughter's soccer team. We blocked and used 15 rooms and got a great price. The facility was clean, but in need of some updates. Rooms were average to above average, but seemed old.

Location was excellent as only 1.5 miles from our fields and had plenty of dining and shopping options nearby.

Service was an issue. I understand the concern of 15 twelve to 13 year old girls running around, but our girls are generally well behaved. The hotel staff/manager seemed to overly attentive to watching the many cameras around the building, almost to the point of being creepy.

The breakfast was definitely not up to par compared with other hotels offering this benefit. They had two waffle makers, but otherwise only offered cereal, bagels, toast and slightly stale danishes. Fresh fruit was limited at best. This amenity was below average at best.

We tried to use the breakfast dining area for a group meeting place to order pizza and sit around and talk, but told that it was frowned upon and no alcohol was allowed in the area. This was a first for us after many traveling tournaments in which we have participated. Again, it would be more understandable if the hotel was full or a lot of other guests around, but we seemed to be the majority of visitors over the weekend.

Overall, I would classify the desk attendants as unfriendly and not overly helpful. Cleaning staff were friendly.

This hotel may be good for a small family or couples, but is definitely not group friendly.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Columbus West - Hilliard

Address: 5510 Trabue Rd, Columbus, OH 43228
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Columbus
#41 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn & Suites Columbus West - Hilliard 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Columbus Days Inn
Days Inn Columbus
La Quinta Inn & Suites Columbus West - Hilliard Ohio

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