Here's a recent e-mail that I wrote to their customer service. DO NOT STAY IN THIS HOTEL. IT IS ABSOLUTELY 100% DISGUSTING.
I recently had booked a room in the "Americas Best Value Inn Columbus - North" location. When we arrived to the hotel, the outside of the building was in very poor condition and there was a police car stationed outside the building. We proceeded to get our room keys, thinking that the outside of the building may not be the best indication of the quality of the inn.
We went in the main office, to come across a "back in 10 minutes" sign. I've never seen a sign like this in a hotel, and I thought it was very unprofessional.
After several minutes, we were able to talk to a clerk. I told him my name and the type of reservation I had made (king bed/non-smoking). He told me I'd have to take a double bed room instead. He claimed how this was an "upgrade" for me. I inquired about this, since a king bed is clearly bigger than a double bed. He told me that there would be TWO double beds in the room, which has 4 person capacity. I was traveling with one other person, and this was by no means an "upgrade" for us. The clerk was very forceful and rude about this, and I felt his comments were misleading. He also refused to give me a lower rate even though he was not going to provide me with the type of room that I had reserved online.
He kept talking down to me and told me that he wanted me to go see the room before accepting it because he didn't want to "deal with me" if we didn't like the room. Well, it turns out that looking at the room first would've actually been a good idea.
We went to the room and noticed the following (these are just some examples):
1) Cigarette burns through the quilt and sheets on one bed
2) Cigarette ashes on the toilet seat
3) no lampshade on a lamp in the room
4) A strange white substance on the carpeting (I don't even want to know what this was)
5) The smoke detector was barely attached to the ceiling. There was a wire exposed from it, which also seemed to be attaching it to the ceiling
Let me again note that I had reserved a king-size bed and a NON-SMOKING room. Clearly this room was not what I requested, and on top of that, it was in EXTREMELY POOR CONDITION and VERY DIRTY AND UNSANITARY. I wouldn't even expect a prisoner to stay in a room like this. I have some photo documentation if you'd like to see it.
We did end up getting our money refunded in the end, but I really think you should consider further action against this hotel. After this utterly horrible experience, I wouldn't even consider staying in one of your hotels again. By the way, it's also very disheartening that your customer service is not available 24/7. We were in a very hostile situation at that hotel, and it was very uncomfortable to have to go back to that clerk to get our money refunded, since he was very rude and unprofessional to us from the start.
I can only imagine that this location is turning off many others from your company as a whole. While your company may have nicer hotels to offer, I most likely will never take a chance with you again. You may want to contact this hotel so that they do not damage your company's name any further. I plan to share this information with everyone I know, to spare them the same awful experience that I had.
Not possible at this hotel
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.