Do yourself and whomever you're staying with a favor and don't stay here. Problems started before we even walked in the door. There is a large grocery store next door called the Giant Eagle...if it gives you any idea what kind of area this is, there were security guards and police officers stationed in the store.
Upon entering the hotel, we stepped onto the threadbare, stained, and unmaintained carpet of the lobby with a breathtaking view of the peeling wall paper and yellowing ceiling tiles. There was a large paper sign on the desk of the lobby declaring the pool closed for maintenance and "dangerous."
When we booked the room over a month in advance from the hotel's own website, we reserved a jacuzzi suite. We were charged for a jacuzzi suite by the front desk. After making our way through a hallway that was even worse in appearance than the lobby and compounded by a smell, we made our way into our room...but not a jacuzzi suite.
We immediately went downstairs and were told by the gentleman at the desk (who was not wearing any kind of uniform, but jeans and a shirt) that there was nothing he could do and we would have to talk to the GM the next day.
Inside the room itself, there was VERY little to be desired. The couch cushions were on backwards, the TV remote had no batteries, the box of tissues had THREE tissues in it, we could hear the rooms on both sides of us (and across the hall) every time they used the bathroom, and the refrigerator had food left in it from the previous occupant (it also turned EVERYTHING you put in it into a solid block of ice, but who's counting at this point?). Sleeping was an adventure as the room also blocked no noise from the outside, and as the hotel was (admittedly conveniently) located right by a major highway, we could hear every single car as it passed by.
The next morning we were dismayed to learn that the GM would not be in at 8am like we were told, but at 12pm. The gentleman at the desk (also not wearing a uniform) took my phone number so the GM could call us, and then we made our way into the "breakfast area."
The only thing I took out of that room related to food was a styrofoam plate and some napkins so we could cook our own breakfast. The food provided was a tin of scrambled "eggs" that was completely empty except for the charred remains around the edges, a waffle maker with no batter, and cereal with milk sitting out unrefrigerated on the counter top. Yum.
When we returned to the hotel at 4pm, having received no phone call from the GM, we did at least find her on the premises and explain our issues to her. After several minutes of research she refunded our credit card for the difference between the jacuzzi suite and the room we were actually given, but she could have given us the room for free and I still would have been disgusted. Too little, too late.
- Also Known As:
- Country Inn & Suites Columbus - North Hotel
- Country Inn And Suites Columbus - North
- Country Inn & Suites Columbus - North Hotel Columbus
- Country Inn Columbus North
- Country Inn Columbus
- Columbus Country Inn
- Lexington Inn And Suites Columbus North/Polaris Ohio
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