Check in is said to be 3 pm. We arrived at 6 pm and our rooms were not ready. In fact, there were many other annoyed guests crowding the lobby waiting for rooms. It was anything but organized and the staff were quite unable to make it even look organized.
We left for dinner to give them time to prepare our rooms - one regular room for two and a suite for three. We returned 90 minutes later and our rooms were apparently ready - two regular rooms!! We showed the young woman our reservation and she said the suites were all taken and it was not the hotel's fault. She blamed Hotels.com for the mistake - our confirmations notwithstanding. She told us we had to deal with Hotels.com for the refund of the difference in price and that they could not help. So we made do with the rooms assigned - it was tight but we only stayed one night.
The owner/manager needs to do a great deal of work with his staff.
It makes no sense to blame a third party booking agent should never be blamed. This is not acceptable business practice. Customers should never be placed between the third party booking agent and the hotel. It's up to the two businesses to sort out the issue - the customer should NEVER be held hostage between them.
- Official Description (provided by the hotel):
- Located minutes away from Port Columbus Airport and Easton Town Center, Country Inn & Suites not only offers a convenient location, but a comforting atmosphere to travelers. All rooms have been renovated and include free hot breakfast and complimentary high speed wireless internet. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Carlson, Hotels.com, Priceline, Orbitz, Odigeo, Agoda and Low Cost Holidays so you can book your Country Inn & Suites By Carlson, Columbus Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn & Suites Columbus Airport Hotel Columbus
- Country Inn And Suites Columbus Airport
- Country Inn Columbus Airport
- Columbus Country Inn
- Country Inn & Suites By Carlson, Columbus Airport Ohio