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“Not Bad, but...” 4 of 5 stars
Review of Country Inn & Suites Columbus Airport East

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Country Inn & Suites Columbus Airport East
3.0 of 5 Hotel   |   6305 Broad Street, Columbus, OH 43213   |  
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Ranked #32 of 142 Hotels in Columbus
Certificate of Excellence 2014
Rochester MI
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Not Bad, but...”
4 of 5 stars Reviewed September 3, 2013

I like to stay at Country Inns. This one was pretty good and the front desk person was exceptional. The room was pretty nice. The pool looked nice, but the hot tub was not working. The breakfast? Not so good.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kblack01, General Manager at Country Inn & Suites Columbus Airport East, responded to this review, September 5, 2013
Thank you so much for staying with us and for your comments regarding our facility. I am very sorry about the maintenance issues you endured during your stay here. Our maintenance department has been notified of the hot tub not working and have already resolved the problem. We take great pride in the work that we put into our facility and apologize that our property did not meet your standards during your last visit. I have documented your concerns about the whirlpool maintenance/breakfast and forwarded them to the appropriate departments for their review and evaluation. If you have any further comments or concerns, feel free to contact me directly at the hotel. Thank you once again for staying with us.
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122 reviews from our community

Traveler rating
    58
    37
    11
    10
    6
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46
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Shepherdstown, West Virginia
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 25, 2013

Was here on business. The shuttle service was great, as well was the continental breakfast. This appears to be a quite cozy chain of Cracker Barrel-like hotels, and I'm pleased with that. Staff was warm and friendly, and though the fire alarm went off because a member of staff burned their toast, the stay was quite enjoyable. Would most definitely return.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kblack01, General Manager at Country Inn & Suites Columbus Airport East, responded to this review, August 29, 2013
Thank you for your feedback about the Country Inn & Suites Columbus Airport East. We are happy to hear that you were not only please with our hotel but the Brand Image. We thank you for your business and hope that you find time to enjoy other Carlson Hotels on your travels. We look forward to seeing you on your next trip to Columbus.
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Dover, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 22, 2013

The hotel is newer, clean and seems pretty decent. But we were initially checked in to a room that already had people in it. Boy were those folks surprised when we walked in!

Once we were actually checked in to an unoccupied room, we had problems with the front desk not answering the phone. Additionally, this is, without doubt, the noisiest hotel I have ever stayed in. And by that I mean you can hear normal conversations from adjacent rooms, and all footfalls from the hallway and room above.

After I posted a review of this stay on Priceline, Michael Dunne (front office manager) contacted me personally to address my concerns. He went on to offer me a complimentary night's stay at the hotel to make up for what was, overall, a disappointing experience.

I responded to Mr. Dunne's e-mail and accepted his offer of a free stay. I found it very impressive that management went out of its way to address a customer complaint and earn my loyalty as a customer.

But, sadly, Mr. Dunne hasn't responded since or followed through at all. I obviously won't be returning to this hotel any time soon.

Room Tip: First floor was very noisy with sound from above and adjacent rooms.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kblack01, General Manager at Country Inn & Suites Columbus Airport East, responded to this review, August 29, 2013
First, I would like to thank you for the candid feedback about your stay. I appreciate you selecting our hotel and I sincerely apologize that we did not meet expectations. I am sorry about the error with the check in process and the attentiveness of the staff. We will definitely review these procedures. We strive to provide our guests with excellent service and we will do everything possible to ensure that these issues do not reoccur. I will also follow up with Mike and see that your certificate is promptly sent out. Once again thank you for taking the time to share your information which will help us improve our service level.
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Portsmouth, Rhode Island
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 10, 2013

My father was going on vacation with my sister. I was meeting my sister in Columbus for her to take him from there for a family vacation. First off, I goofed. I told the Shuttle at the airport that we were staying at the Airport location. We got to the Country Inn and Suite on the Airport Road and they could not find our reservation. The woman at the desk was wonderful. We worked together to find out where I made my mistake. It ended up I booked my room via Southwest Airlines and that was why my search was not pulling up, it was buried inside my reservation. The room was paid in advanced and could not be changed.. My sisters room was booked but not paid for. We moved her to the East location and Dad and I were shuttled over to the East Country Inn. The rooms were clean and we were upgraded to a room with double beds. The pool was great for laps. We ate next door at the Wings and Things Bar which also was good. The breakfast was the same in most places. The waitstaff had difficulty keeping up with the crowd of teenagers. I was glad we were upgraded since we had a door separating our bedroom from the sitting area. The kids in the hall were very very loud, and we could close the door to sleep.

Room Tip: Don't take the hall with the pool. The kids talking and yelling comes right into the rooms.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kblack01, General Manager at Country Inn & Suites Columbus Airport East, responded to this review, August 29, 2013
We appreciate you taking time to give us feedback during your recent stay. I am very glad that you enjoyed your upgrade and the pool area. On behalf of our entire staff at the Country Inn & Suites Columbus East Airport we would like to thank you for your business and hope to see you again when your travels bring you back to the area.
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Washington County, Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 28, 2013

We had 14 rooms from Virginia at this CIS for two nights in July 2013 attending the Ohio State Fair. Clean rooms and pleasant employees made for a enjoyable stay. All of our group were satisfied with everything. We had no complaints. Group and family friendly property.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kblack01, General Manager at Country Inn & Suites Columbus Airport East, responded to this review, August 8, 2013
Thank you so much for your feedback about the Country Inn & Suites. We are so glad your group enjoyed their stay and the Ohio State Fair. We hope to see you on your next trip to the area.
Sincerely,
Kimberly Black
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Bucyrus, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 26, 2013

The purpose of our trip was based on someone having surgery at The Eye Center so it was a matter of convenience. Our check-in process was super simple and the clerk at the desk was very friendly and helpful. She told us everyone we needed to know from breakfast, fitness center, and pool hours to nearby restaurants. She also told me several times to let her know if we needed anything and several hours later she called the room to check on us! We had a basic room with 2 queen beds. The room was spacious as was the bathroom and all of it was clean. There were extra pillows in the room so that was nice too. The fitness center was very clean and each piece of cardio equipment has its own tv. There is also a water cooler in there. The pool area is extremely nice. It is a large area so that it is not so stuffy and surrounded by windows so that it is bright. The pool is fairly large and not your ordinary rectangular shaped pool. I would say it is more kidney shaped, starting at 3 feet 6 inches and going to 5 feet. The hot tub is the largest I've ever seen in a hotel and has strong jets. There are lifts at both the pool and hot tub to accommodate handicapped people. By the time I got up in the morning the receipt for my bill had already been slid under my door and I was able to check out by phone. The free breakfast buffet is also nice and featured a wide variety of foods. I stayed Tuesday to Wednesday and the buffet went until 9:30. The location is also great. There are many restaurants nearby including Bob Evans, Chipotle, Subway, Tumbleweed, McDonalds, and many others. There is also a 24 hour Kroger with a 24 hour pharmacy nearby. We specifically requested a first floor room because of the person having surgery and the staff was very accommodating to that. I would definitely stay here again!

Room Tip: We stayed in room 121 which was a basic, non-smoking room with 2 queen beds and it was right in the...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kblack01, General Manager at Country Inn & Suites Columbus Airport East, responded to this review, August 8, 2013
Thanks so much for writing such a great review on the Country Inn & Suites Columbus Airport East. I'm so thrilled to hear how much you enjoyed all the aspects of your stay with us at the Country Inn. We value the feedback we received from our travelers and use this to identify our strengths and weaknesses. I will make sure to share your comments with everyone. We look forward to your return!

Sincerely,
Kimberly Black
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Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 27, 2013 via mobile

Relaxing! Great location for a stop on our way south. The check-in was so easy. The gentleman was extremely pleasant! We loved the pool area. So relaxing! Our room was perfect and quiet. The best part of breakfast was the REAL plates and utensils! Food was great, too. I will add this to my list of hotels to return for a stay!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kblack01, General Manager at Country Inn & Suites Columbus Airport East, responded to this review, August 8, 2013
Thank you for taking the time to share your positive experience! We are delighted to hear that your stay was so relaxing it felt like a home away from home. I just wanted to let you know that Country Inn & Suites does offer a repeat guest program, the Carlson Club, we encourage you to participate seeing as you are adding us to your list of hotels. Thanks again for the kind words and we look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Columbus Airport East

Address: 6305 Broad Street, Columbus, OH 43213
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Free Breakfast Kitchenette Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#6 Best Value Hotel in Columbus
#24 Family Hotel in Columbus
#39 Business Hotel in Columbus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites Columbus Airport East 3*
Number of rooms: 95
Reservation Options:
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Also Known As:
Country Inn And Suites Columbus Airport East
Country Inn & Suites Columbus Airport East Hotel Columbus
Country Inn Columbus
Columbus Country Inn
Country Inn & Suites Columbus Airport East Ohio

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