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“Ordinary and plain” 3 of 5 stars
Review of Hilton Columbus at Easton

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Hilton Columbus at Easton
3.5 of 5 Hotel   |   3900 Chagrin Drive, Columbus, OH 43219   |  
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Ranked #15 of 141 hotels in Columbus
Chicago
Top Contributor
142 reviews 142 reviews
55 hotel reviews
Reviews in 52 cities Reviews in 52 cities
54 helpful votes 54 helpful votes
“Ordinary and plain”
3 of 5 stars Reviewed 3 weeks ago

The hotel location is good relative to the Columbus area, and it is walking distance to a nice large outdoor shopping & restaurant district, which is the hotel's redeeming quality. The room was plain and ordinary, circa the 1980's (although they have a flat panel TV). The bedding & pillows were older and the bathroom was again just plain. The innovation there is a curved shower rod. There is a daily internet charge which is annoying. The hotel corridor was a bit musty with very dated wallpaper decor. All in all, it is hard to justify a stay of any length here unless it is a pure location play. Nice time I'm in town I will be trying someplace else for the $$$.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, General Manager at Hilton Columbus at Easton, responded to this review, 3 weeks ago
Dear valued guest, thank you very much for reviewing your recent stay at our hotel and providing us with valuable feedback. I understand how frustrating it is when expectations are not met. I am excited to announce we will be renovating all of our 313 guestrooms beginning this winter and updating our public spaces as well. I hope you will stop by to check out our new look next year. Warm Regards, Carrie R.
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359 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we stayed at the Easton Hilton for our 6th anniversary. I had tried to find a cheaper rate on other websites but could not book sat. night so I called the hotel directly. Spoke to a very nice man named Dan(I think). He found us a room forFri.and Sat nite but it was a double. He said there would be no problem getting a king room, just ask at checkin. When we arrived about 3pm the girl at the desk sort of frowned and said they were booked. When I told her it was our anniversary she put us on the concierge floor with a king room.very nice with tons of pillows and robes.Room was clean and large.they also gave us the bed and breakfast package for our anniversary which was fabulous! thanks so much, food was yummy and so plentiful. We totally relaxed that weekend and I can't wait to take my niece here to do the American girl package. She will LOVE it!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wickliffe, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Whenever we stay on Hilton properties, we are never disappointed. Hilton employees make you feel welcome and they are more than helpful with any little thing. They pay attention to details. When I travel I like to be pampered and that is why I always choose Hilton.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willoughby, Ohio
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Hilton property is in a great location at Easton Shopping Center. There are great stores and places to eat. The hotel is very clean and has a nice Williamsburg like decor and look. The rooms are very comfortable and well appointed. The staff is very responsive. The smoke detector in my room started to chirp at 3AM due to a low battery. The night manager was at my door within five minutes to replace the battery and apologize. He gave me two breakfast gift certificates. In the morning, he apologized again. I have stayed her 5 or 6 times and it is always perfect.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location, convenient to Easton shopping. Great room, hotel bar is nice but pretty expensive. Even happy hour prices are high! Went on a business trip for a conference with my wife and staff was very nice and courteous. Bottom line, nice place but glad I didn't have to pay for it.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a conference, and I really enjoyed the location of this hotel. After the conference sessions let out, we were able to go as a group to some of the surrounding restaurants in the immediate vicinity. The rooms are clean, conference rooms are spacious, and the lobby is nice. Lots of shopping in Eaton Town Center too.

Room Tip: Be sure to check out the breakfast buffet!
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Mass
Top Contributor
127 reviews 127 reviews
45 hotel reviews
Reviews in 60 cities Reviews in 60 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Also their thermostats. You see, the problem with those two items is that they work. The showerhead is not "low-flow." Water just pours out, allowing you to complete a shower in half the time and feel cleaner too. Likewise, the thermostat does not restrict you from setting the temperature below 65 degrees, the way most modern ones do. So you can adequately cool off the rooms at night.

Unfortunately when I complimented the manager on this, she said they wer going to renovate and put in the new shower heads and thermostats, so call ahead and insist on a non-renovated room.

Upsides: great walkable location, almost uniquely so in the Columbus suburbs, and comfortable rooms and good food (not great but hey, we are in the suburbs of Columbus, not the center of Paris).

Downside: lots of hallway noise.

Room Tip: (1) Get one at the END of a hallway to avoid the hallway noise. There is no street noise to speak o...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus at Easton

Address: 3900 Chagrin Drive, Columbus, OH 43219
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Columbus
#10 Business Hotel in Columbus
#13 Romantic Hotel in Columbus
#15 Luxury Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Columbus at Easton 3.5*
Official Description (provided by the hotel):
The Hilton Columbus at Easton is a AAA 4-Diamond, full service, upscale, smoke-free hotel. Easton's thriving corporate and retail centers make the Hilton Easton the perfect location. A world of excitement awaits just outside. There are more than 100 shops, restaurants and entertainment. It's all just steps from the Hilton Columbus at Easton and it's unforgettable! ... more   less 
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Also Known As:
Hilton Columbus At Easton Hotel Columbus
Hilton Hotel Columbus
Columbus Hilton Hotel
Hilton Columbus At Easton Ohio

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