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“The 1980s called. They want their showerheads back” 5 of 5 stars
Review of Hilton Columbus at Easton

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Hilton Columbus at Easton
3.5 of 5 Hotel   |   3900 Chagrin Drive, Columbus, OH 43219   |  
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Ranked #16 of 142 Hotels in Columbus
Certificate of Excellence 2014
Newton, Mass
Top Contributor
136 reviews 136 reviews
48 hotel reviews
Reviews in 63 cities Reviews in 63 cities
140 helpful votes 140 helpful votes
“The 1980s called. They want their showerheads back”
5 of 5 stars Reviewed June 27, 2014

Also their thermostats. You see, the problem with those two items is that they work. The showerhead is not "low-flow." Water just pours out, allowing you to complete a shower in half the time and feel cleaner too. Likewise, the thermostat does not restrict you from setting the temperature below 65 degrees, the way most modern ones do. So you can adequately cool off the rooms at night.

Unfortunately when I complimented the manager on this, she said they wer going to renovate and put in the new shower heads and thermostats, so call ahead and insist on a non-renovated room.

Upsides: great walkable location, almost uniquely so in the Columbus suburbs, and comfortable rooms and good food (not great but hey, we are in the suburbs of Columbus, not the center of Paris).

Downside: lots of hallway noise.

Room Tip: (1) Get one at the END of a hallway to avoid the hallway noise. There is no street noise to speak o...
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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522 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Cincinnati, United States
1 review
5 of 5 stars Reviewed June 22, 2014

The hotel is in a great location, next to great shopping, eating and entertainment. You can easily walk to great restaurants and multiple shopping establishments. The lobby and grounds are beautifully cared for.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY/NJ
Top Contributor
423 reviews 423 reviews
84 hotel reviews
Reviews in 81 cities Reviews in 81 cities
298 helpful votes 298 helpful votes
3 of 5 stars Reviewed June 20, 2014

So I arrive at the hotel and they hand me glow sticks at the front desk, telling me that during the night they are oging to turn off the electricity for maintenance. The event was somewhat uneventful, except that the sudden change in sound in the rrom was enough to wake me. Overall the room was nice, clean and the staff freindly. I'd have no problem staying again, glow stick or not.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, General Manager at Hilton Columbus at Easton, responded to this review, July 7, 2014
Dear valued guest, thank you for taking the time to share your recent experiences at our hotel with us. I understand it was a unique situation in that we needed to repair the main electric panel in our building. I apologize if this caused any inconvenience during your stay. Our goal was to be proactive by scheduling the work during the overnight hours and provide our guests with the glow sticks to eliminate any potential disturbances. We thank you for your cooperation and hope you will visit us again next time you are in the area. Kindly, Carrie R.
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Norwalk, OH, United States
1 review
5 of 5 stars Reviewed June 19, 2014

We stayed at the Hilton Easton for the weekend of our daughter's wedding. It was a fantastic experience. The bell staff was extremely helpful anytime we needed them. Room service was prompt and we enjoyed the meals. We felt at home in the larger king room.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, United States
1 review
5 of 5 stars Reviewed June 16, 2014

Even though I live in Columbus I stayed at the Hilton just to get away....boy was it worth it for the night. The customer service was fanastic, everyone was willing to assist and cater to your every need. In today's society its hard to receive great customer service

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Iowa, United States
Top Contributor
138 reviews 138 reviews
108 hotel reviews
Reviews in 57 cities Reviews in 57 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed June 15, 2014

This is the perfect Hilton.

From the shuttle drivers who are so friendly and personable, especially a young man who played college football who I had so much fun talking sports with, to the Hilton Chef who answered the phone one day and was an absolute hoot, to all the front desk clerks who are so friendly and professional, especially the young man on the overnight shift June 14 who is the long distance runner. What a bunch of great people. They all exceeded my expectations.

Every Hilton is clean, but this one is spotless. One day of my several day stay I was in the room when the maid cleaned, and it wasn't just a once over, but a through cleaning everyday including vacuuming and mopping the bathroom floor. Nobody does that! They exceeded my expectations.

Then the food here is wonderful. I tried the Beef short ribs that about melt in your mouth. The pizza is the best I've ever eaten. Burger served cooked perfect on a bakery fresh roll. I asked if they made their bread at the hotel and was told they have a speciality bakery that makes those excellent baked goods. Exceeded my expectations.

Quiet at night.

This is the perfect place to stay!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toledo, Ohio
2 reviews
2 of 5 stars Reviewed June 13, 2014

I recently stayed in this hotel for a week and the service, and the room was HORRIBLE. The carpet in the room was stained up and nasty looking. There was nor refrigerator in the room...I was staying a week, I needed that, then when I asked for one it took FOREVER to get it, and it smelled!! I ordered room service, just some chicken soup and a sandwich which was nasty and cost me $40! The toilet ran ALL NIGHT and no one was able to figure out why because it didn't do it during the day. The sofa bed was nothing but straight springs...no one could sleep on that EVER. I think the thing that bothered me the most out of all that mess was you had to pay for wifi!!!!9.99 per day plus tax!!!! Even McDonald's gives free wifi...seriously. I have stayed at some way cheaper hotels that had much better commodities and way better service. I absolutely REFUSE to ever step foot in that hotel again! If you ever have business or want to g shopping in the Easton area in Columbus stay at the Courtyard Marriott!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie R, General Manager at Hilton Columbus at Easton, responded to this review, June 17, 2014
Thank you for your review of your stay. We’re sorry we were unable to provide you with the quality of amenities and service you deserved during your visit. We apologize for issues in your room and that our room service did not live up to your expectations. I have addressed these issues with our team and we are actively working to ensure this does not happen again. We appreciate your feedback regarding the cost of our wireless internet service. While we do charge an additional fee for wireless internet, we strive to be competitive with other hotels and offer quality services and amenities in our guest rooms. We hope to have another opportunity to serve you, if your travels bring you back to our area.

Thank you,
Carrie
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Additional Information about Hilton Columbus at Easton

Address: 3900 Chagrin Drive, Columbus, OH 43219
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Columbus
#8 Family Hotel in Columbus
#12 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Columbus at Easton 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
The Hilton Columbus at Easton is a AAA 4-Diamond, full service, upscale, smoke-free hotel. Easton's thriving corporate and retail centers make the Hilton Easton the perfect location. A world of excitement awaits just outside. There are more than 100 shops, restaurants and entertainment. It's all just steps from the Hilton Columbus at Easton and it's unforgettable! ... more   less 
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Also Known As:
Hilton Columbus At Easton Hotel Columbus
Hilton Hotel Columbus
Columbus Hilton Hotel
Hilton Columbus At Easton Ohio

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